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WoodSpring Suites Bentonville
- Hotels
- Bentonville, AR
About this business
WoodSpring Suites Bentonville is an extended-stay hotel. Our pet-friendly, smoke-free hotel is comfortable, our rooms – all with kitchens – are well-priced and our customer service makes every guest feel welcome. If you need a hotel for a several nights, a week, or longer - you'll save more money the longer you stay with us. Free basic wi-fi, free parking, 24/7 access to guest laundry, vending machines, and staff support (24/7 front desk or even at limited front desk hour locations). WoodSpring Suites. It's Simpl... read more
Location details
1201 Phyllis St, Bentonville, AR, 72712, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | 3:00 p.m. to 8:00 p.m. |
complaint has been filed in court. My attorney spoke with corporate . Extended stay is dodging paperwork . The manager and the house keeper has been named in the lawsuit I was told that the manger was getting fired for her negligence. Also I was told that the housekeeper will be fired
Business response:
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. We appreciate the opportunity to review your concerns and apologize for this disappointing experience. Maintaining a comfortable environment for all our guest's is our number one priority. Should you have any additional questions or concerns, we invite you to reach out to us directly.
This location has bed bugs. The sad part is after I reported it, I had to wait 2 weeks and only received a partial refund. The manager, **** didnt seem surprised by the bugs. I was bitten for 9 days and didnt realize I was actually being eaten until I woke up with bite marks all over my body. I went to the emergency room and still no apology or settlement. To make matters worse, the establishment continued to rent the rooms side by side without treatment. The entire experience was traumatizing. I am prepared to file with mag... read more
Business response:
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. We appreciate the opportunity to review your concerns and apologize for this disappointing experience. Maintaining a safe and comfortable environment for all our guest's is our number one priority. We will work with our management team to ensure a situation like this is not repeated. Should you have any additional questions or concerns, we invite you to reach out to us directly.
This extended-stay is located in ************, *********** booked a room from February to April me and my two kids had to stay in this room because we relocated from out of state I never had bedbugs or roaches lived in my own home so we didnt have any issues. I only brought clothes and suitcases. Everything was washed and clean. Practically brand new we stayed in the room on the first floor everything was cozy at first there was a few stains and things I felt they couldve Kept up with considering we was paying over $2000 a m... read more
Business response:
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. We appreciate the opportunity to review your concerns and apologize for this disappointing experience. Maintaining a safe and comfortable environment for all our guest's is our number one priority. We will work with our management team to ensure a situation like this is not repeated. Should you have any additional questions or concerns, we invite you to reach out to us directly.
Had reservation for one evening at Extended Stay Southwest *****. Arrived at 10:45pm local time. That is an after hours check in. Never was informed of any after hours check in. Called a number from lobby phone and was told that someone would be available in 30 minutes to check me in. Drove to next exit and checked into another motel and in room well before 30 minutes. The property charged me for the night, said that by leaving I canceled my reservation and therefore I would be charged. Unbelievable.
Business response:
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. Please accept our apologies for any disappointing experience you may have encountered. However, we must adhere to our policies. Should you have any additional feedback or would like to share additional information, we invite you to contact us directly.
WELL!!!! Where do you me to start. All the reviews i just read are all TRUE. we are still here but are leaving due to bad Managment and the staff during the day are rude and should not be in the Public eye. since day one of our stay ******* behind the desk had a attitude to me, and found out during our stay talking to other resident's they say the same thing about her Attitude. And as for the charges they make NO sense, and as for the laundry room the machines and floor and tables are Dirty. They say NO smoking in the rooms ... read more
Business response:
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. Please accept our apologies for any disappointing experience you may have encountered. We are constantly striving to better our guests experience, valuing comments such as yours help us to focus our efforts. Thank you again for your comments. Our Team has been made aware of these concerns so that we can provide a better experience for you and our future guests. Should you have any additional feedback or would like to share addi... read more
Let me tell you about this location. Mold in the bathtub, water damage, countertop looks like someone peed on it. Our second night there someone had either got into a fight or simply was passed out on the second floor by the elevator. 15 cops were outside the building. I asked for a new room, the next room had one bed and was even worse damage then our original room. Our cards NEVER WORKED My lady ended up getting sick from the mold in the room. I called guest services to file a complaint because of the disservice they gave ... read more
Business response:
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. We appreciate the opportunity to review your concerns and apologize for this disappointing experience. Maintaining a safe and comfortable environment for all our guest's is our number one priority. We will work with our management team to ensure a situation like this is not repeated. Should you have any additional questions or concerns, we invite you to reach out to us directly.
Walked into our room with my husband and two children. Immediately spelt a horrible oder of filth. Walked all the way in the room and began to see all the issues. 1. Floors extremely dirty and sticky with a dried up spill on the floor from a leak under the refrigerator.2. Someones opened used drinks in the refrigerator.3. Used /filled ice trays in the freezer Inline image Inline image Inline image Inline image Inline image I Panicked told my children dont not touch a thing and dont move. Called agoda customer support. Starte... read more
Business response:
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. We appreciate the opportunity to review your concerns and apologize for this disappointing experience. Maintaining a safe and comfortable environment for all our guest's is our number one priority. We will work with our management team to ensure a situation like this is not repeated. Should you have any additional questions or concerns, we invite you to reach out to us directly.
When I called their reservations number I was told that if I booked for a week and didnt stay the full week Id get a refund minus the difference between the weekly rate and the daily rate. I was told the difference was about $10 a night. So I booked during that call for a weeks stay.I stayed the week and extended my stay by a week. After I had stayed 11 nights, I told the the front desk clerk Id be checking out the next morning, 2 days early. Instead of charging me $50 more for the 5 nights I was staying out of the second pr... read more
Business response:
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. Please accept our apologies for any disappointing experience you may have encountered. It is certainly not our intention to create displeasure during your stay with us. However, we must adhere to our policies. Should you have any additional feedback or would like to share additional information, we invite you to contact us directly.
The room was dingy. When I opened a roll of toilet paper, it was moldy. The bathroom had mold. The hair dryer was dirty and moldy. There was trash when we entered.
Business response:
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. Please accept our apologies for any disappointing experience you may have encountered. We are constantly striving to better our guests experience, valuing comments such as yours help us to focus our efforts. Thank you again for your comments. Our Team has been made aware of these concerns so that we can provide a better experience for you and our future guests. Should you have any additional feedback or would like to share addi... read more
Frequently asked questions about WoodSpring Suites Bentonville
How is WoodSpring Suites Bentonville rated?
WoodSpring Suites Bentonville has a 2.6 star rating with 733 reviews.
When is WoodSpring Suites Bentonville open?
WoodSpring Suites Bentonville is closed now. It will open on Saturday at 10:00 a.m.
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