WoodSpring Suites Bentonville

Ada B 

on BBB

a year ago

This is one of the worst hotels I have ever visited in my life. The front desk staff are rude and refused my son and I clean towels on multiple occasions. The manager *********************************, and a staff member forced my son and I out the hotel by the police for asking for clean towels. Meanwhile I was severely sick and had to be hospitalized the next day. I was on bed rest for several days, but the manager ********************************* found a way to say I was bothering staff. I found out a lot of people are a... read more

Neil L 

on BBB

a year ago

Dont even think they deserve any comment had my motorcycle hauled away and wouldn't pay to bring it back because of the mistakes nothing but drug addicts here in ************** if managment had a clue of this s*** hole this place would be shut down lawyer involved to get motorcycle back and seeing for pain and suffering 

Kim M 

on BBB

a year ago

I have had to stay at the ********* ** location for more than a month. It is run down. The stoves don't work well. They are all rusted. The refrigerator stopped working in the night. Spoiled all my food. I was refused compensation. The refrigerators are all old rusted, and leak. I had to go room to room with the front desk attendant to find a refrigerator that wasn't filthy, and somewhat worked. Being he was the only employee in the building. My son helped remove the old one and replace it with another very old refrigerator.... read more

Maree M 

on BBB

a year ago

I HAVE WITNESSED MULTIPLE FRAUDULENT ACTIVITIES DURING THE ******19 MORATORIUM FROM MANAGEMENT FILING FOR LANDLORD RENTAL ASSISTANCE CHANGING THE NIGHTLY LOCKED IN PRICE THAT TENANTS HAVE. THEY HAVE STARTED AN *****ION AND THE ***** CASE MAIL THAT WAS SENT TO THE PROPERTY MANAGEMENT HELD IT AND GAVE IT TO US A MONTH LATE SO WE WOULD MISS THE ***** DATE. NOW SHERIFFS POSTED A NOTICE TO VACATE ON OCTOBER 5TH 2023 AT 6:01 A.M, ********* HOUSING COMMISSION HAS OR IS GOING TO PURCHASE THIS PROPERTY ON ****** ************** IN ***... read more

Douglas D 

on BBB

a year ago

Extended Stay America - Briarwood I have stayed here numerous times over the last 5 years and have always appreciated it. Its always been clean and safe place. However my last stay September 1 - 15th I had to cut my stay short. I ended up checking out on the 8th. I had checked out by 8:00am. Check out time is 11 After I had already checked out on the 8th through the front desk my card was charged for the week and have a credit/refund of ****** roughly. The company agrees with this too. However I dont understand why I was bil... read more

Deb S 

on BBB

a year ago

All around bad experience.- Construction above our room, very noisy until after 6pm Friday and starting before 10am Saturday - Phone reservation clerk described full kitchen - no, room just has a dorm fridge and microwave - Phone reservation clerk described suite with private bedroom -- no, this room just has a small barrier between living room and bedroom - no cups, no shampoo, - paper-thin towels - no linens for fold-out couch - room carpet stained, walls have visible patched paints - check-in clerk gave no info about the ... read more

DEBORAH R 

on BBB

a year ago

Stay away from all *** locations in *************. The rooms are in disrepair and their demographic is the homeless and how much $$$ they can get from the ********************** for the full daily rate. Most paying customers get a discount... The paying customers are treated like scum while the cater to the homeless. Went to three *** hotels in the ****** ** area with similar problems. Not safe for children and families. 

Linda L 

on BBB

2 years ago

This bldg lost 15 Channels five weeks ago. I called the corporate office and they hung up on me today. I spoke with **** the *** manager on site. I brought it up one or two times a week and only got a smile and mostly I dont know. Its been five weeks today 9/7/23. He would not come out of his office. Other residents have also complained too. To date we have had no resolution. We are also left without toilet paper and Kleenex on a regular basis. And the washers and dryers are often out of service. They often have rooms who ma... read more

Bridget I 

on BBB

2 years ago

Too much to say in one post but it was terribly unsafe. Ended up staying up all night because fore detectors had towels stuck in them to keep them from giving false alarms. That plus other stuff. Paid a fortune and no other rooms available anywhere due to a big game that weekend Mo response from any management including corporate to get a price reduction. Not giving up on getting this resolved.