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Whoop, Inc
- Business Services
- Boston, MA
About this business
Location details
1325 Boylston St #401, Suite 401, Boston, MA, 02215, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The customer service is trash. I'm almost a month in and was told I was receiving a replacement band. It took almost a week to address the issue to begin with, another week to be told I would receive a replacement l, and then over a week to confirm if the new band shipped. I didn't receive a response until I created multiple tickets. And then they decided to not ship it next day. That's the least they could do...but want people to commit to a monthly charge. I can't speak to the quality of the product since the one I have is... read more
Customer Support is non responsive. I've had accuracy issues with my Whoop strap and sent lots of logs and data. Customer Support responded with a canned email on am I wearing it right (which I'd already read many times). I sent them pictures of how I threaded the strap and how I was wearing it. No response. Meanwhile the data continued to be totally inaccurate with random HR spikes during all times of the day while I was sitting at a desk. After a week I requested a return on Sept 24. They responded saying they would send a... read more
I’ve only had mine for three day, but it is very interesting to see what effects my heart rate and thus my recovery. It also lets me know if I’m not going hard enough.😆
I’ve had mine for 18 months. No problems and great customer support; however a tad bit slow.
I love the accurate features provided about sleep analysis as well as the data relative to the heart rate variability, very helpful tool indeed!
I've contacted customer service to cancel my membership and allow me to return the product, which I received 5 days ago. I tried to cancel a week before my item shipped but no one responded to my ticket via your website. I've reached out 2 additional times with no support. Please cancel my membership ASAP and provide me with the necessary return info.
Customer service and product support is terrible. This Whoop band simply takes heart rate measurements and the app displays statistics on them, and you have to pay a monthly subscription to see that data. There is no real-time or dynamic interaction - you only get “read-only” access time these statistics through the app. The “automatic” detection of sleep is almost always off, and sometimes workouts aren’t even detected. For $30/month, which is $360 a year, you can buy an Apple Watch, own your data, have much more than heart... read more
Frequently asked questions about Whoop, Inc
How is Whoop, Inc rated?
Whoop, Inc has a 3.8 star rating with 683 reviews.
When is Whoop, Inc open?
Whoop, Inc is closed now. It will open at 9:00 a.m.
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