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Whoop, Inc
- Business Services
- Boston, MA
About this business
Location details
1325 Boylston St #401, Suite 401, Boston, MA, 02215, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Got mine in the mail yesterday after and it wouldn’t work. Asked customer service for the fix and I got the old “uninstall the app then reinstall it” tip that I’ve seen not work for many online. Going to listen to everyone else on here and save myself the angst of trying get this hunk of crap to work right. Adios.
Really need to up the customer service game. Very circular and non-responsive. Calling support bumps you with a “Send an email to Support “ message. I’ve done that!! For 5 days in a row! Twitter response: DM with your user name. They’ve got DM BLOCKED!! I’m about to engage the BBB because I just want to return the device in the 30-day window and they emailed the BACK of the label. What the heck kind of service is that??
Love the product, would recommend it.
Worst customer service I have ever dealt with. Strap does not read heart rate accurately. I returned, asked for written confirmation that I would be refunded and my monthly subscription cancelled. Did not get it. Yesterday my account was debited for month subscription even though device has been returned!
Whoop 2 data not uploading, Support now ignoring emails, hopeless!
Customer Service is non-existent. I've been trying to return my strap because it doesn't pair with my phone. I've been going back and forth with them by email for weeks..and they are sending me in circles. I try to cancel my membership on the website but it gives me an "error" everytime. Oh and btw...the number for customer service isn't real either. I'm gonna have to cancel mt credit card just to make sure they don't keep charging me.
Strictly based on reviews
What a waste of money. The strap worked great for the first couple of months and then, after multiple updated algorithms the data became useless. The app often doesn't work properly, and customer service is terrible. They really need to step up their game if they want to stay in business.
Frequently asked questions about Whoop, Inc
How is Whoop, Inc rated?
Whoop, Inc has a 3.8 star rating with 683 reviews.
When is Whoop, Inc open?
Whoop, Inc is closed now. It will open at 9:00 a.m.
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