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Volkswagen of South Charlotte
- Car Dealers
- Charlotte, NC
About this business
Volkswagen of South Charlotte has a great selection of new Volkswagen, used vehicles, and certified pre-owned cars. Be sure to take advantage of our monthly new car specials, used car specials, and lease offers. Our trained Volkswagen technicians service all make & models and use genuine OEM parts. Oil changes, brakes, tires, and more. Our service department also offers a variety of service and parts coupons every month. Obtaining auto financing at VW of South Charlotte is quick and easy too with our secure online form. You ... read more
Location details
9900 South Blvd, Charlotte, NC, 28273, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | Closed |
VERY, VERY, VERY BAD EXPERIENCE. I brought my VOLKSWAGEN CAR to the VOLKSWAGEN DEALERSHIP, so to make sure I got it checked out right. WRONG. I SHOULDN’T feel like I’m stupid. I’m disabled and I walk with a cane. I asked for a TOTAL CHECK ON THE CAR ON TOP OF THE PROBLEM I BROUGHT IT IN FOR. SO now they are trying to make me feel like I’m stupid and i didn’t pay for my services with a credit card, I PAID CASH. I FEEL TOTALLY Disrespected by this location period.
Poor customer service. They were unable to explain how they determined their pricing for my trade in and car of interest. We walked outside and they were showing the car to someone else. It seemed as if they were looking for the highest bidder. They did not offer for us to look at any other vehicle.
Business response:
We regret that your recent experience at Volkswagen of South Charlotte fell beneath your standards. We have some high standards for ourselves but apparently, this time we fell short. We assure you that if you give us another opportunity to serve you that you will have the same great experience our other customers do. We would like to work towards a resolution, so if you are willing, please reach out to us at (704) 612-0407 to discuss this further. General Sales Manager, Aldin Sink
RecommendedWalking in the dealership, I didn't know much about VW's. However, Bill Patterson was knowledgeable and help pick out the finer points of the Tiguan. Bill spoke with my wife over Facetime to help her with her choice. Great experience with a simple transaction. Thanks VW of S. Charlotte!!!
Thank you so much for working with my husband to surprise me with my absolute FAVORITE car! I LOVE it! It drives beautifully! It looks gorgeous! I am so 100% happy with my little Herbie Beetle!
Business response:
We hope you enjoyed your surprise as much as we did getting everything ready for you! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Unbelievable service, I couldn’t have imagined buying a car anywhere else! Thank you Jendy Rodriguez for your patience and help. Truly one of the best car sales man. I highly recommend this facility and Jendy! Thank you for my new car!!
Business response:
Hello Melissa, when a customer makes the effort to write a review as generous as yours we know that we are doing our jobs correctly. We are sincerely grateful that you chose Volkswagen of South Charlotte for your vehicle needs and promise to deliver the same experience or an even better one the next time you visit us. We hope to see you soon!
We purchased a certified pre owned 2013 Passat in April 2018. Less than 60 days later the battery died- completely. We are extreemly disheartened by the fact that this dealer would not honor this and replace the battery being that the car was less than 60 days old to us! We had to pay our local volkswagen dealer over $200 to replace the battery. To make it worse, our local dealer felt like this was the original battery. How unethical for South Charlotte to sell us a certified pre owned vehicle knowing a battery only has a ce... read more
Business response:
Jomel, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to work towards a resolution, so if you are willing, please reach out to us at (704) 612-0407 to discuss this further. General Sales Manager, Aldin Sink
Volkswagen is nothing but a bunch of crooks! My brand new Passat was recalled within a month of buying it, and I've been told that they will have it for a few months. They expect me to keep paying my $500/month car payments while they have my car. The rental car they gave me is 5 years old, and has none of the features that led me to buy my new car. This is robbery to expect someone to pay $500 a month for a car that they don't even have. After reaching out to them and playing phone tag for weeks, they've said that they aren... read more
Volkswagen is nothing but a bunch of crooks! My brand new Passat was recalled within a month of buying it, and I've been told that they will have it for a few months. They expect me to keep paying my $500/month car payments while they have my car. The rental car they gave me is 5 years old, and has none of the features that led me to buy my new car. This is robbery to expect someone to pay $500 a month for a car that they don't even have. After reaching out to them and playing phone tag for weeks, they've said that they aren... read more
Business response:
Nanette Dove Featherstone, thank you for bringing this to our attention. We’re very sorry that you had this experience. Your satisfaction is our top priority and your feedback allows us to make improvements to our processes and train our staff. Please contact us at (704) 612-0407 to share more details about your visit so we can make things right. Service Manager, John Schmidt
Frequently asked questions about Volkswagen of South Charlotte
How is Volkswagen of South Charlotte rated?
Volkswagen of South Charlotte has a 4.6 star rating with 4,112 reviews.
When is Volkswagen of South Charlotte open?
Volkswagen of South Charlotte is closed now. It will open tomorrow at 8:30 a.m.
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