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Veronica Montgomery - State Farm Insurance Agent
- Insurance
- Indianapolis, IN
About this business
Location details
7503 Rockville Rd, Indianapolis, IN, 46214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I was left like a dog to die for about 4 hours. I called to request roadside assistance and even paid the remaining part because only 12 miles are covered. I was told I'd receive a call from the towing service provider shortly. More than an hour passed by and I heat nothing. I pick up the phone and call them again, and they say that someone from a towing company located more than an hour away is coming for me. I wait and hear nothing. Then I call again, and they tell me that the service provider had cancelled (nobody informe... read more
This insurance company is nothing like it use to be. Loyal customer for 25+ years and here I am for the first time ever making a home owners claim for roof damage and I’m getting dragged through hell with this claims team trying to everything possible to blame it on something or someone else. They do not care one bit! Take their time and simply hope you just go away. Meanwhile I see multiple neighbors and their insurance companies complete their claim, assess damage and have their roof completely replaced already while State... read more
I was left like a dog to die for about 4 hours. I called to request roadside assistance and even paid the remaining part because only 12 miles are covered. I was told I'd receive a call from the towing service provider shortly. More than an hour passed by and I heat nothing. I pick up the phone and call them again, and they say that someone from a towing company located more than an hour away is coming for me. I wait and hear nothing. Then I call again, and they tell me that the service provider had cancelled (nobody informe... read more
If I could give zero stars I would. I am a victim in a straight forward accident with the fault being a State Farm customer. The police report is very clear that I have no fault in this event. It has been 6 full days since the accident, with numerous phone calls and messages to the assigned adjuster with no return call. As a single mom who has to work, I find it appalling that no one will speak to me or at least authorize a rental. The one time I was able to speak with a customer service rep, I was told they were waiting for... read more
If I could give zero stars I would. I am a victim in a straight forward accident with the fault being a State Farm customer. The police report is very clear that I have no fault in this event. It has been 6 full days since the accident, with numerous phone calls and messages to the assigned adjuster with no return call. As a single mom who has to work, I find it appalling that no one will speak to me or at least authorize a rental. The one time I was able to speak with a customer service rep, I was told they were waiting for... read more
State Farm has the policy of canceling policy holders of 22 years. It doesn't matter that you have been a customer for 22 years but a 16 year old has accident and they move to cancel. The say they are a good neighbor but don't listen to the agent who is the FACE of the company. They have no say in anything with State Farm just expected to be the face but never be a part of supporting the customer base. The underwriter decision to cancel does not involve the agent. So you can't be a good neighbor if the people making the deci... read more
State Farm has the policy of canceling policy holders of 22 years. It doesn't matter that you have been a customer for 22 years but a 16 year old has accident and they move to cancel. The say they are a good neighbor but don't listen to the agent who is the FACE of the company. They have no say in anything with State Farm just expected to be the face but never be a part of supporting the customer base. The underwriter decision to cancel does not involve the agent. So you can't be a good neighbor if the people making the deci... read more
Had a soft clog in my home that backed up into both bathrooms and laundry room and ruined walls and flooring due to possible bacterial growth. Home is torn up to remove those areas. Have been a customer of State Farm since the 1980's and they won't cover this? Any of it? I'm not understanding why we have home owner's insurance. This is a horrible company. Penny ******
Business response:
To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated June 4, 2021. While we cannot share specific details in this public response, our Claims Department contacted the complainant on June 8, 2021, to address her concerns. We will continue to work with the complainant to reach a satisfactory resolution and we will review and consider any new information if presented. Sincerely, State Farm Fire Claims
Had a soft clog in my home that backed up into both bathrooms and laundry room and ruined walls and flooring due to possible bacterial growth. Home is torn up to remove those areas. Have been a customer of State Farm since the 1980's and they won't cover this? Any of it? I'm not understanding why we have home owner's insurance. This is a horrible company. Penny ******
Business response:
To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated June 4, 2021. While we cannot share specific details in this public response, our Claims Department contacted the complainant on June 8, 2021, to address her concerns. We will continue to work with the complainant to reach a satisfactory resolution and we will review and consider any new information if presented. Sincerely, State Farm Fire Claims
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How is Veronica Montgomery - State Farm Insurance Agent rated?
Veronica Montgomery - State Farm Insurance Agent has a 3.1 star rating with 1,298 reviews.
When is Veronica Montgomery - State Farm Insurance Agent open?
Veronica Montgomery - State Farm Insurance Agent is closed now. It will open tomorrow at 9:00 a.m.
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