US Auto Sales

Lisa K 

on BBB

3 years ago

I have been trying to get help for days locating a payoff check. I keep getting told they will talk to the back end and call me back which of course never happens. All I am trying to do is pay off my car. They are only trying to charge me more interest by holding the check last my payment date. No longer trust this company such a rip off. 

Tracy D 

on BBB

3 years ago

Let's talk about predatory interest rates and usury laws. Check your contracts. I ended up paying 30k for a 15k car. Also they put on my credit report that it was charged off as a loss. Which means they get credit from the IRS as a loss. So that means they doubled dipped. They wrote it off as a loss but took my money as I paid the car off in FULL! They never fixed the status, and wrote me a email saying that it's reporting "correctly". NO ITS NOT! I just want the whole thing off my report at this point. 

Lena B 

on BBB

3 years ago

I purchased 2 vehicles Dodge Avengers and Chrysler 200 convertible from USauto sales. I accepted all of the warranties they offered me. Well, my dodge broke on me while I was 2 hrs away from home (engine blew). I tried calling and getting help/info about what to do next but the place just kept redirecting me to other people. Finally, 48 hrs later we got the car in the shop and the usautos took it from there. I asked mr.***** (the man who sold me the car) and his manager (I don't remember his name) to refund me which they ref... read more

Miada H 

on BBB

3 years ago

DO NOT GET CAR FROM THIS COMPANY THE WORST MISTAKE EVER!!!! THERE IS NO GRACE PERIOD AND THE RESPONSE TO EVERYTHING IS THATS POLICY, YOU CANT MAKE AN ARRANGEMENT AND THEY CANT HELP YOU UNLESS YOU'VE BEEN WITH THEM FOR SIX MONTHS WORST MISTAKE EVER IN MY LIFE. 

Paula Q 

on BBB

3 years ago

They sold me a vehicle the transmission went out in 4 months then put me in a warranty swap car we're the computer went out in a year the car is a 2019 n isn't drivable now also they sent wrong mileage to the warranty team that is well over what my mileage is and refuses to fix n reimburse me for towing and everything but still wants payments 

Willie C 

on BBB

3 years ago

I have currently been paying $440 per month as a Disabled Veteran who is paid once per month. I've been made several promises by Customer service Representatives at US Auto Sales that for 2 years have NOT Been fulfilled from a simple due date correction at the time of purchase which was approved by ******* and was NEVER completed although all required paperwork was received and the new dates were agreed upon verbally based on the bank statements etc. Provided. For the 2 years I paid each month based on the dates agreed and h... read more

Brittney W 

on BBB

3 years ago

I purchased my car in Nov 2020. Here it is 9/28/21 and I have been without an operating vehicle for 3 weeks. Payments made and still no movement. I have contacted the company for weeks since 9/13/2021 and still no resolution to this matter. Every person has a different answer to whom I need to talk too and what needs to be done. NONE of the staff is on the same page with manners and they forget that people actually read their contracts. I was told to take it to a auto body shop that they recommended through their claims comp... read more

Domprince 

on BBB

3 years ago

U.S Auto Sales put a charge off on my credit after the Alternator gave out while was on the highway I gave it back because they refused to fix it. I only had the car for less then three months and they ended up giving me all my money back for my payments except for my down payment of course then they charged it off on my credit after they resold the car and gave me all my money back and even told me it would not go on my credit well it has been charged off i have been fighting this and i can't find a resolution. they Kept gi... read more

Keondria T. 

on BBB

3 years ago

I lost my jobs cause ki was sick with a cold no covid they won't even give an extension I haven't even gotten paid from. My new job yet and can't even make it cause my car off I'm so over it