US Auto Sales

lullaby 

on BBB

3 years ago

I am an employer attempting to send an income verification for a current customer of **********************. She was given a fax number for us to use to send her verification. I faxed it the same day she requested it, when she was still in the office. That was Friday 4/29/2022. Today is Tuesday, May 3. This morning, she came in and said when she called, they had not received the fax (despite my fax server telling me it was complete on Friday). She said they asked her to have me email it. So I emailed it to the address they g... read more

Carlton L 

on BBB

3 years ago

I had a ****************************************************************************** to sign off and go somewhere else to purchase me a car. Basically told me that I had to purchase another car from them to be able to sign off of the **** escape and now I've been having a problem with the Cadillac converter had the car less than one year so that was a pre-existing problem but they will not fix it for me to text it it will cost $3,200. But once I can get rid of this car it is DONE and I will be DONE with UsAuto sales. I sug... read more

Jamil D 

on BBB

3 years ago

Bad business. I brought a car in Jan. 2022. Drove the car for 3 weeks. Got put in shop. Now its the end of April and my car is still in shop. Car been in shop more than I even drove it since I got it. 

Sheeniqua B 

on BBB

3 years ago

I got an approval to get my car refinanced with the credit union since my credit score had improved significantly over the 3 years that I have had been financed with them .My car was running perfectly fine, had just passed inspection 3 days prior, *** has replaced my engine last year due to a recall, and my battery ,alternator and starter are all new. IRONICALLY Once they received the payoff check the disabled my vehicle and tried to tell me that something was wrong with my car. I iwll be reaching out on Monday to speak with... read more

Teja G. 

on BBB

3 years ago

I don't understand how this company remains in business! This company is an absolute nightmare! Hasn't been 30 days since purchase and I'm stuck with a piece of c*** car that won't crank. I've called customer service 10 times in one day trying to get the situation resolved. I was told that the car had been disabled due to past due payment. I made a payment and was told that an enable was sent to my Pass Time device. Tried to start car and it doesn't crank. So after calling Us auto sales numerous times, I was transferred to P... read more

Crystal B 

on BBB

3 years ago

On Friday night April 1st, 2022. I wish we had never come back after Friday night April 1st when ****** so rudely brushed us off when she realized that we had no paperwork. (No this is not an April fools joke.) Then, ****** told me on Monday that she would call me first thing Tuesday morning when she got in. Lie #1. I waited all morning, until around ***** and still heard nothing.... sometime that afternoon I finally get a call to tell me theyre still waiting. I must be honest; at this point my husband and I both feel as if ... read more

Shakira J 

on BBB

3 years ago

I bought a car from *** Auto sales. In February of 2022 the year he car was deemed a total lost. At the time of the Total loss I owed a little of $12,000. The car a 2015 Dodge Journey was valued at a little of $17,000. Between myself and my insurance adjuster. We reached to get a letter of guarantee to receive my payoff amount. So that we could get the claim paid out and closed. When my insurance adjuster received the letter of guarantee. **** Auto Sales asked for the value amount of the car. When reaching out now to get an ... read more

Cecile M 

on BBB

3 years ago

I recently bought a car from the ***** ** location worse decision of my life. See this year is a significant birthday in my life so I wanted a Camaro. Searched and compared prices and told my sales rep that ultimately thats what Id like but really was in need of a vehicle to get back and forth to my multiple jobs. I can admit I took a great deal of time making my decision because they had nothing on their lot that Id want to pay that amount of money for. I settled on a ******* Sonata because they had nothing Id want being th... read more

Shykeneetra N 

on BBB

3 years ago

My fiance was in a car wreck on February. He called US AUTO SALES CALL CENTER asap and filed a claim. And was told the adjuster would call him within 3-5 business days to give him the claim number and they would go look at the car. The car is still sitting at the ******** CENTER where he paid money out of pocket for towing and to have the car just sitting there a whole **** MONTH. Now every time he calls the non fluent English agent constantly tell him to just wait for a call from the adjuster. There's no way it should take ... read more