US Auto Sales

Ember 

on BBB

4 years ago

I'd give zero stars if possible! So many issues with this company. First, the interest on the car was almost as much as the car itself but with no other option, we were forced to go ahead with it. Second, we paid extra for an extended warranty but when the car broke down, they refused to honor that warranty and wouldn't even update us on anything, so in the end both my husband and I lost our jobs and that started a downward spiral of now being in staggering debt! The third problem is currently happening and I seriously just ... read more

Synora B 

on BBB

4 years ago

I am highly upset with US Auto. My car would not crank last Friday because of a faulty wire on the passtime. I had to get it towed to a dealership then. Here we are a week later and I still don't have transportation. If you look at my records, I pay the note on the car, even through Covid, my hours being reduced drastically, and maintaining the car. So to be without a car now when my hours start to pick back up is a total disappointment. I have called and called, been transferred into oblivion, given non working numbers to c... read more

Tayana 

on BBB

4 years ago

Bad business!! they will take your money to sell you a lemon vehicle and you refuse to give a refund!!! RUN FAR AS U CAN FROM THESE PPL!! JOSEPH "Jody" ***** is the main person to take your money and refuse a refund when he sells you a messed up vehicle. Jody wrong for taking ppl hard earned working money just to have them in a bind during the pandemic. 

Raegan D 

on BBB

4 years ago

This has been the worst experience ever with a finance company. I have had numerous issues since I got my car in 2018 including having to purchase a $400 key from Nissan because the dealership gave me faulty keys. And that was only a few months after my purchase and the company would not take responsibility. Obviously with Covid many people are hurting financially. I am only working part time at this point and the rude customer service reps have no empathy. Prior to the pandemic there were no issues with my payments. But I'm... read more

PENNY J 

on BBB

4 years ago

I purchase my car 2015. The pay off date was 9/14/2020. I called a week ago to pay off my car. My balance should have been $209. The rep told I owed $1100 because of late fees and a deferment. The late is $110 the rest of balance is suppose to be interest from a deferment from 2016. I never did a deferment and they have no record of one. Now they say I only $860 because some corrections was made. This balance was not on my account a month ago. I ended up paying $235 on the 14th because i thought that was the amount of my con... read more

Angelia E 

on BBB

4 years ago

They have allocated my payments incorrectly numerous times! They are stealing! They are telling me now that I am behind $304 on CPI payments and they were very rude as well. I send in my banking statement to prove that they are wrong and NOTHING has been done. Bob ******** is a horrible business man.I was told five days ago that it would be corrected, I just called and they are saying once again I owe them back pay of $304. Mind you they told me this same thing back in June and I told them if they did not fix it I was not go... read more

Sparkle D 

on BBB

4 years ago

I'm all my years I have never seen a dealership that doesn't have options for car payment. I have not missed a payment but as soon as I come up short there is a problem. So I made a partial payment and they told me that my vehicle will be disabled bc I don't have 23.00 to pay and when I do get it it will shut off in 5 days if I don't have the rest. I'm at this point of letting the vehicle go back after 3 yrs of paying. Everyone is having a hard time right now with this pandemic even the ones that are still working. Something... read more

Kaylee A 

on BBB

4 years ago

I got into a car accident a few months ago and my insurance paid partial of the vehicle. US Auto Sales stated they will pay the rest using gap insurance and it hasn't gotten paid. It's been 5 months and my credit is going down more and more each day. I've called so many representatives and NOBODY has helped me. It's ridiculous knowing the fact that I have never missed one payment and this is how a great customer gets treated! 

brian w 

on BBB

4 years ago

i purchased a vehicle 5 days ago, yesterday going down the hwy I experienced some shaking at speed of 85 mph. I called the Snellville location, and explained what happened. I was told by Ms Laverne that that is not their concern, call warranty dept. Well today I get a call from Chris mgr. saying how is the car? I told him my issue. he told me that's not their issue, call warranty. He was calling for me to bring in the car because it had not yet passed emissions. I WAS SOLD A CAR THAT HAD NOT PASSED EMISSIONS. ILLEGAL IN THE ... read more