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Unique Services
- Plumbing
- West Samoset, MO
About this business
Location details
4515 19th Street Ct E, West Samoset, MO, 34203, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Unreliable, don't keep appointments. Tech's don't know how to fully do maintenance checks.
Business response:
********, we appreciate your feedback. We apologize for the one star experience you had with us. Providing a timely experience is important to us as we value you as a customer and want to ensure we respect your time. Please reach out to our Quality Assurance Manager, Lydia at 941-377-0153 or if you prefer, please call Corporate Customer Relations at. 866-803-0879. Thank you for the opportunity to make things right.
My AC unit went out and I called to get a repair. The service man from Unique came out and said we had to replace the blower mower and that there was biological growth built up on the blower wheel and that it would cost over $1500. He said we should consider buying a new unit. We called out some places to get estimates on a new system. When the fellow (Johnnie) from Gus and Woodrow came out, he said I think I can fix this system. He took the capacitor out and replaced it and the system started working fine. Unique is a rip o... read more
Business response:
*******, we are sorry to hear of your dissatisfaction. While we acknowledge we are a premium priced company, it is important to note that current marketplace trends determine our pricing structure. Additionally, we are able to provide guarantees that are unmatched in the industry along with our exceptional customer service. Furthermore, we aim to empower our customers to make informed decisions by providing multiple options to meet their needs in both service and price. With that said, because customer satisfaction is import... read more
1st class service! Unique home services did my house on Magara terrace with a carrier 14 seer and what a (GREAT JOB!) they did. From the duct cleaning right down to the home installation of the unit and the UV Light. And not to forget Chris C. they greatest of them all who sent pizza to our house for us and his crew on the day of the install.
Business response:
******, it's these type of reviews that really make our day. Unique Air is committed to providing the absolute best in service to each of our customers, and we are proud to hear about your experience with Chris. We truly appreciate you!
My wife of 40 years recently passed away and I had to sell my house. Just before it was to be inspected the kitchen faucet began leaking. I called Unique Services to get a replacement faucet. When the technician arrived I was told it would cost $1,031. I foolishly agreed (I haven't been thinking clearly since my wife passed). I later realized that I was grossly overcharged and contacted the company to see if an adjustment could be made on the charge. They asked for my e-mail address and phone # and said someone would contact... read more
When they arrive, the work is good. But the job is only 1/2 done Problem is yesterday we waited 7 hours for them to arrive for a very small job. Yes, it was Friday (1/24/20) and we were told they did not work on Saturday but then they agreed to have plumber here on Saturday to reconnect what they had disconnected yesterday. They gave us an 8 to noon time frame so we waited. At 11:30 they called to say "due to over committing, they will have to come on Monday 1/27/20 between 8 and noon. I would think they would have known of ... read more
This has been a very difficult experience. We had an air conditioner installed and our electric bill went up to 785.00. We had just bought the house and thought there may have been issues with the meter. We called FPL to come out but due to the hurricane it took FPL over a month to come out to the house. When they came to the house they stated that whoever installed the air conditioner had the heating coil and the air conditioner both running at the same time. The issues has since been fixed but for over a month now I have b... read more
Business response:
We apologize for the dissatisfaction you experienced during your interaction with us but we appreciate you bringing this to our attention. We strive to provide each customer with an exceptional service experience. We understand the frustration you experienced and welcome the opportunity to speak with you about your experience. Please send an email to *****@uniqueservices.com to with your full name, phone number and service address and our Quality Assurance Manager, Jessica, will be sure to reach out to you. She can also be c... read more
Unique Services installed my Daikin air conditioner 2 years ago. The unit stopped cooling in July so I called Unique who sent a service tech who reported there was a leak in the air handling coil and it was not in stock and would have to be ordered. I spoke with customer service the next day who said the part could be installed in 7 to 10 days. I could not imagine 7 to 10 days without air in Florida in July so I called Daikin who told me the part was available locally in my area. I called Unique and told them what Daikin had... read more
Business response:
***********, we appreciate you reaching out to us and sharing your situation. Customer satisfaction is a top priority for us and we want to resolve your issues and meet your expectations. We want to provide you the service you deserve. Allow us the opportunity to attempt to make things right and send an email to kcampbell@uniqueservices.com and include your full name, phone number and service address and we will be sure to reach out to you directly. If you would prefer to contact us directly our Quality Assurance Manager,Kel... read more
They sched. Serv. Maint. and don't show nor call. Not the first time. Excuse was high calls. How can that be when repair is separate from maint. svc? Appt. sched 3 weeks in advance. No other AC company does that. On top of it I called 2 days req. a supv. and still waiting.
Business response:
*****, we are sorry to hear of the dissatisfaction you experienced with our customer service. We pride ourselves on providing you with high quality service. We are committed to meeting your expectations and would like to receive information as to how you felt we may have missed the mark during your experience. Please reach out to our Quality Assurance Manager, Kelli at (941)225-3036 so that we can address this matter further, or, if you prefer, please call Corporate Customer Relations at 866-803-0879 Monday - Friday 8:00 a.m... read more
The air went out. Bummer. Unique was recommended by a member of our condo association. Great recommendation. They called me that afternoon and set up a appointment from 5 to 10 in the evening. Not regular hours but customer service. John J. from their company arrived in a couple of hours in their time frame. Went to the outside unit after looking over system. Changed out a part and we're back in business. Cool. Great job! Very professional and pleasant tech operator. Great Company and employees. Thanks **** ******
Frequently asked questions about Unique Services
How is Unique Services rated?
Unique Services has a 3.6 star rating with 1,248 reviews.
When is Unique Services open?
Unique Services is open now. It will close at 6:00 p.m.
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