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Unique Services
- Plumbing
- West Samoset, MO
About this business
Location details
4515 19th Street Ct E, West Samoset, MO, 34203, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The service technician, Whizz, was professional and friendly. He went out of his way to be helpful and accommodating. Although I am not the owner of this unit, I feel confident the inspection Whizz conducted was thorough and his recommendations worthy of consideration.
The service technician that was sent was excellent. His name is Whizz.He really had to research to determine what the problem was and he stuck with it. Other technicians may have given up. His effort was really appreciated.
Very professional. Arrived on time and checked out both units and gave me update. Changed filters snd checked drainage. Very pleased. Thanks for great service. *************
They would not change my parents water heater unless they changed all the pipes under the house. I realize that the gray pipe can go bad and it was a good idea to change it out. Then the quote was for $7500. That is outrageous and they take advantage of elderly people, luckily I found out and was able to have them go with another company that is doing more work for $3500 less. Shame on them!!!
Business response:
*****, we are sorry to hear of the dissatisfaction you experienced with our customer service. We pride ourselves on providing you high-quality service with trusted technicians who perform thorough work. We are committed to meeting your expectations and want to get more information on how you felt we may have missed the mark during your experience. Please reach out to our Quality Assurance Manager, Lydia at (XXX) XXX-XXXX so that we can address this matter further.
This is the worst company I have every seen did damage to my home 3mos ago cant get them to call me . now that I called and complain and want the unit removed from my home just like the customer guarantees said none of the managers can pick up a phone and call . they have another company call me to schedule to do repairs after 3 mos of trying to get the work done what a company don't do business with this company they just worry about getting money from you and then the **** with you
Business response:
*****, we are sorry to hear of the dissatisfaction you experienced with our customer service. We pride ourselves on providing you with high quality service. We are committed to meeting your expectations and want to get more information as to how you felt we may have missed the mark during your experience. Please reach out to our Quality Assurance Manager, Lydia at (941) 225-3036 so that we can address this matter further.
Unique incorrectly installed a coil in our Lennox air handler, causing condensation to be sucked into our AC ducts. Over a six week period they tried to correct the issue, but none of the four different techs who came to house were able to fix. The last tech told me he'd done it perfectly and left, although problem persisted. I called another company and their tech recognized problem in about 5 minutes. Unique had failed to follow simple instructions that were printed on the coil. Not one of their techs read instructions. In... read more
Business response:
*****, knowing this type of information allows us to improve our customer service experience for you as well as our future customers. We apologize for the less than favorable customer service experience you had with our company. We want you to be happy not only with the work performed, as well as the service you received. We would like to discuss your situation further and see how we can make things right. Please reach out to our Quality Assurance Manager, Lydia at (941) 225-3036 so that we can address this matter further.
July 2020. DO NOT BUY FROM, OR TRUST, UNIQUE SERVICES. Their equipment is shoddy and the customer service appalling. They installed a new system in November 2016, just over a year later the cooling coil failed, it took a week for them to order and replace it. Maintenance since then has been sporadic with changed appointments and no-shows. On July 1st 2020 the cooling coil failed again, they said a tech would be there between 12 and 5pm on Friday July 3rd, he was a no-show. I called again the next day July 4th, 2020 and was t... read more
Business response:
******, knowing this type of information allows us to improve our customer service experience for you as well as our future customers. We apologize for the less than favorable customer service experience you had with our company. We want you to be happy not only with the work performed, as well as the service you received. We would like to discuss your situation further and see how we can make things right. Please reach out to our Quality Assurance Manager, Lydia at (941) 225-3036 so that we can address this matter further.
I highly recommend Unique Services for your air conditioning needs. I bought a brand new unit November 2019, and am extremely pleased. The customer service is outstanding from the sales, call takers, to the technicians. Today Mohammed came for a system check and I purchased an air scrubber to kill viruses, mold and bacteria. Mohammed was Very friendly, professional, knowledgeable, and installed the new system in a timely manner. I would like to recognize Leon, another technician, who responded last month for a repair( was th... read more
Business response:
*******, thank you for the awesome review! Unique Services is committed to providing the absolute best in service to each of our customers, and we are proud to hear about your experience with Mohammed. Having great technicians on our team is something we are proud of and value. Thank you for choosing Unique Services!
On Thursday Aug. 13th 2020, my A/C was not cooling the air in the house, I called Unique Services, since we got the A/C unit from Unique 3 years ago, Unique advertises 24/7 emergency service, but when I called at about 6:52 pm on Thursday, they did NOT have a technician available to come out until next day, Friday the 14th at 10am, when we bought the unit, it came with a warranty that covers parts and labor for any repairs, we have been paying Unique to service our unit every 6 months since then. Last time Unique came out to... read more
Business response:
********* and ******, we would like to take the opportunity to invite you to speak with us. Please reach out to our Quality Assurance Manager, Lydia at (941) 487-2639 so that we can address this matter further.
Frequently asked questions about Unique Services
How is Unique Services rated?
Unique Services has a 3.6 star rating with 1,248 reviews.
When is Unique Services open?
Unique Services is open now. It will close at 6:00 p.m.
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