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Unique Services
- Plumbing
- West Samoset, MO
About this business
Location details
4515 19th Street Ct E, West Samoset, MO, 34203, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We hired this company to install a new HVAC system and vents and return plenums in October 2019. We paid 17k for there work and they didnt install our air ducts correctly and never put in supply or return plenums. We have been paying a electric **** of $350 plus since and this months is estimated to be $500 plus. We had a company come out as we didnt know they did not install the venting correct or didnt fulfill the contract by adding supply or return air vents until it was pointed out to us. Our air ducts are collapsed and ... read more
Business response:
*******************, thank you for sharing your feedback. Our *********************** team was able to confirm, after our last site visit with our Management Team, that the damage to your ducts was the result of being crushed by another provider or unknown persons walking in that area, not an improper installation of your HVAC. We are saddened to hear that we could not meet your expectations with the repair offer discussed previously. Customer satisfaction is very important to us, and our ************* team is happy to conti... read more
My kitchen sinks clog about April,6. I called them that day morning and they came in same day afternoon about 5:00pm. After the guys looked at it and they snaked it. I have been charged ****** from my card for the job. i am thinking the price high for it. I called the company to ask the receipt to show me what they did, i haven't received. After a month i called again to ask a receipt i still haven't received anything so far.
Business response:
Thank you for the feedback. We acknowledge that our company is not the least expensive choice, but we offer the best value by standing behind our people, products and services and offering unmatched service guarantees. We encourage you to contact our ***************** Manager Raychel at ************ if you would like to discuss further.
** stopped cooling on a Friday (6/24). Diagnosis was a clogged condensing coil. Workers came out Saturday (6/25) and replaced the coil, plenum and overflow pan. Unbeknownst to me, the workers who replaced the coil did not reconnect the condensation drain line, resulting in water soaking the ceiling in the bedroom. The person who came out Sunday (6/26) to find where the water was coming from totally missed that the drain wasn't connected, told us it was a duct that was damaged, but told the service **** at ARS that it was the... read more
Late Nov. 2020, we had an entire HVAC system installed. Around $17,000 and a 10 yr "warranty". June 2022 I noticed a leak coming from our ceiling. My husband went into the attic to check where the leak was coming from & it was coming from our AC unit's water filter tray overflowed. We called ****** and they told us to turn off the unit and someone would call us in the morning. By it being on a Sunday, we understood. By noon of Monday morning, my husband called (since they didn't call us), and they told us that they were book... read more
Business response:
******, thank you for sharing your experience. We strive to provide exceptional service with each visit and want to apologize for not meeting your expectations. Please allow our ***************** Manager, ****, at ************ an opportunity to discuss your experience further.
Ill make it simple I had a leak that was caused from them and they told me they would have to cut the ceiling out to fix the leak but because it was there fault that there insurance would cover the repairs by the way I was talking to one of there mangers the whole time that's who told me this stuff. Long story short because I was a fool to trust them and not record everything they now claim they made no such statements and don't have documents of it and now I have to pay for all the repairs that they caused to my ceiling and... read more
Business response:
******, thank you for reaching out to share your concerns. Customer satisfaction is our top priority and we would appreciate an opportunity to discuss your experience further. Please contact to our ***************** Manager Raychel on ************** at your convenience.
We have a fairly new unit that was installed by Conway. 3 years old. The outside unit stopped working 3 days ago. They have been at the house twice. They said it was fixed and left. Condenser unit is still not working after technician left. Called back to let them know and was told Id receive a call back in 20 minutes. No one called. When I called back they said theyd put in another service call with no ETA. Well now be on day 4 of no air after the original call. This company shows no signs of doing what it takes to provide ... read more
Business response:
*****, thank you for sharing your experience. We strive to provide exceptional service with each visit and want to apologize for not meeting your expectations. Please allow our ***************** Manager, ****, at ************ an opportunity to discuss your experience further.
I called ARS out for a tune up on 2 ac units after a few minutes of checking the tech said I need to replace capacitors on both units at which he gave me the price which I thought was way over priced bit be I have an 80 year old mom along with wife and kids I did it against my better judgment. I just want buyers to be aware of their company they are out to rip off the average person.
Business response:
****, we are sorry to hear that your expectations have not been met. We do acknowledge that as a premium service provider we will not always be the cheapest price point. Our pricing is determined by the exceptional service we provide, along with marketplace trends and our guarantees that are unmatched in the industry. Our ***************** Manager, *** is available to reach at ************ for further discussion. We appreciate your business!
They charged me $14,000 for the air conditioner that I have estimates for $6500.00 for the same unit fully installed and permits. The salesman was here for 4hrs. and at 9:30 at night he was still here. He wouldn't leave. I kept telling him that my husband has dimentia and wants his supper. I asked if we could wait until the next day and he said no. I'll wait for you to make him something. He said the price would be more money if he had to come back. I couldn't take it anymore, so I signed the paperwork. Since then, I have ha... read more
Business response:
*******, thank you for sharing the details of your experience, knowing this allows us to improve our customer service experience. We want our customers to be happy with both the work performed and the services you're receiving. Please allow our Customer Experience Team on ************ an opportunity to discuss your experience further.
Went to ********** about three weeks ago and decided to get an AC checkup/tuneup for $49.99. ********** contracted out this company. The tech came out and checked the unit on June 29 and the tech stated that the unit was working properly and didnt need any further service. That same day the unit stopped working outside and my house felt warm inside. Didnt think much about it since weve been having hot weather in *****. So I then left for the river on a mini vacation and my daughters stayed behind. My daughters told me that o... read more
Business response:
*******, we appreciate you sharing your feedback. We are proud to have certified and background-checked technicians to serve our communities. We want to meet your expectations and would appreciate an opportunity to discuss your experience further. We encourage you to contact our Customer Experience Team on ************ at your convenience.
Frequently asked questions about Unique Services
How is Unique Services rated?
Unique Services has a 3.6 star rating with 1,248 reviews.
When is Unique Services open?
Unique Services is closed now. It will open at 9:00 a.m.
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