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Unique Services
- Plumbing
- West Samoset, MO
About this business
Location details
4515 19th Street Ct E, West Samoset, MO, 34203, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
On 1 August 2022 ARS to diagnose an A/C problem, The technician found the problem which was a defective motor in a convection damper. He did not have the part in his truck. He gave me a price quote and I paid on the spot. The installed price was $770. The following day a different technician installed the defective part. I recalled that back in 2019 I had a similar problem and at the time I was charged $527. for the same or similar part. The August 1 price was a 46% increase over the 2019 price. I went a step further and che... read more
I purhcased two HVAC systems through ARS in 2018. As part of the purchase, the sales person informed me I needed to complete the tune up/maintenance every 6 monhts, in order to keep the parts warranty on the account.They have scheduled an appointment twice, to complete the maintenance. Both times they have failed to show up, nor call to infrom me no one would be coming. The first time I called them, then someone from the ************* returned my call. If parts warranties are tied to regular maintenance, and the company has ... read more
Business response:
*****, we truly apologize for any inconvenience the appointment change or delay may have caused you. ARS / Rescue Rooter understands how frustrating this can be and we strive to be respectful of your time. We're pleased to confirm our ***************** Manager has discussed your experience further and offered assistance.
******* location AVOID ARS/RESCUE ROOTER OF *******!!!!!!We called ARS for issues with main drain and a/c being clogged on August 9th. We were charge $350 for fixing the issue. At least we thought, it was fixed. On August 16th, the kitchen drain was clogged. So we called to report the issue. The same technician, ******* came back out but wanted to charge an additional $200 to unclog. Being an elderly couple on fixed income, we cannot and will not pay extra for any service that should have been performed initially. We thought... read more
ARS is an awesome company.**** is fantastic.He is a true professional technician. I request him to service my a/c unit.He is very polite.I have great confidence that **** will do anything I need done correct.
They installed our Heat Pump many years ago and at first they were fine. Then we started getting different "problems" from different technicians. The last person who came out came up with yet another problem. We had a different company come out and diagnose the problem - either the ARS person was incompetent (at best) or dishonest (at worst). There was a very visible indication of the problem that they either missed or created to ****** more income. I will never call ARS again- and yet they will not take us off their call li... read more
Business response:
*****, thank you for sharing your feedback. We regret that your experience with our company was not what you expected and would appreciate the opportunity to earn your business in the future. If you would like to discuss your experience further, please contact our Customer Experience Team on ************ at your convenience.
I'm going to sound as calm as I can. Sunday 8/14/2022 we called for service, explaining in detail what we needed. Our hot water heater needed a pipe change. When the technician got there he advised us that *************** doesn't work on hot water heaters. Then he gave us an estimate for three new hot water heaters with the senior and military discount.. all over $2400. Then told my husband to put in a good review for him. He was there for literally 5 minutes and charged us $139.00 When my husband said I'll try to do it myse... read more
Business response:
<p>Liz, thank you for the feedback and we apologize for not meeting your service expectations. We acknowledge that our company is not the least expensive choice, but we offer the best value by standing behind our people, products and services and offering unmatched service guarantees. We encourage you to contact our ***************** Team on************ for further discussion.</p>
during 10/2020 I purchased a new Carrier heating/cooling system from *** and ARS/Rescue Rooter of ******* was the installer. The air stopped working on 5/3/22 and a technician from ARS came to access the situation: The *************************** needed replacing, the motor was under warranty from the manufacturer, and the estimated cost to replace the motor would be $1138.42. I noted the cost was very high and asked who sets the prices for the estimates: his response was the corporate office. As the price was very high, I a... read more
Business response:
***, thank you for reaching out to share your concerns. Customer satisfaction is our top priority and we would appreciate an opportunity to discuss your experience further. Please contact to our Customer Experience Team on ************ at your convenience.
My husband and I purchased a brand new **** unit and was installed on Dec. 31, 2020. On Thursday, July 28, 2022 our **** unit all of a sudden stopped working. My husband contacted ARS/Rescue Rooter in ****** **, *******************************************************************. A mechanic from ARS came out the same day and did a diagnostic test on the **** unit. It was determined that the motor went bad and there was rust build up (hard to believe considering the unit was fairly new and had NO prior issues).The mechanic ad... read more
Business response:
Thank you for sharing this feedback and allowing us the opportunity to do better in the future for you and our other customers. We're continuously improving our scheduling and communication processes and apologize for not meeting your expectations. We encourage you to contact our ***************** Manager, *****, on ************ if you would like to discuss your experience further. You're a valued customer and we appreciate your business.
This business scams their customers by not disclosing their fees for labor upfront and price gauging the customer upon arriving to the job site. For example, the technician told me that he needed to replace the capacitor and it will cost me $545.00 in addition to the service charges of$119.00 ... the technician never disclosed the hourly rate of labor. And I found out that the price of the capacitor varied between$7.99 and $24.99 online,at Wal-Mart and Amazon. This price gauging should be stopped and the business owners and ... read more
Business response:
****,we're sorry to hear that your expectations have not been met. We do acknowledge that as a premium service provider we will not always be the cheapest price point. Our pricing is determined by the exceptional service we provide, along with marketplace trends and our guarantees that are unmatched in the industry. We appreciate the opportunity to earn your business.
Frequently asked questions about Unique Services
How is Unique Services rated?
Unique Services has a 3.6 star rating with 1,248 reviews.
When is Unique Services open?
Unique Services is closed now. It will open at 9:00 a.m.
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