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Unique Services
- Plumbing
- West Samoset, MO
About this business
Location details
4515 19th Street Ct E, West Samoset, MO, 34203, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We purchased an HVAC unit in November 2020 from ARS. In September 2022 we called ARS because the unit was not coming on. The technician that serviced the unit said that the not quite two-year-old thermometer needed replacement. The charge to replace the thermometer was $400.00 for labor. Now, as the unit is exactly two years old this November, we had to call for service because the heat is not working properly. The technician informed us that the condenser fan needed to be replaced. The cost for the replacement is $450 in la... read more
Business response:
*******, thank you for sharing the details of your experience. Knowing this allows us to improve our customer service experience. We want our customers to be happy with both the work performed and the services you're receiving. Please allow our Customer Experience Team, on ************ an opportunity to discuss your experience further.
ARS installed our two HVAC units in ******, ** in 2019, and we were happy with the results. Had a minor problem that shut one system down in Oct 2022 and had ARS out to fix it. Was quoted $90 base charge for a service call: ******** spent less than two hours finding and fixing the problem: a relay in the outside unit. Tech strongly recommended two other electrical hardware additions that would help protect the unit in case of power surge or high current conditions, and quoted $4543 to do those in addition to the relay, which... read more
Business response:
*******, we're sorry to hear that your expectations have not been met. We do acknowledge that as a premium service provider we will not always be the cheapest price point. Our pricing is determined by the exceptional service we provide, along with marketplace trends and our guarantees that are unmatched in the industry. Our ***************** Manager, *****, is available on************** to address any concerns you may have, and we appreciate your business!
We were totally pleased with the service. Your plumber was prompt, considerate and thorough.
They don't stand behind their work my wife and I purchased a unit and had it installed we have had numerous problems since day one now our heat isn't working they came out and said it would cost $389.00 to fix it I refuse to pay another dime to them when we paid$ ******* dollars and it has been one headache after another. With switching from heat to air. They had to come fix the lines outside the first time we switched from heat to air then the air messed up because something wasn't ***********,also several other problems wi... read more
Business response:
<p>*******, thank you for sharing the details of your experience. Knowing this allows us to improve our customer service experience. We want our customers to be happy with both the work performed and the services you're receiving. Please allow our ***************** Manager, ***, on ************an opportunity to discuss your experience further.</p>
Aksarben ARS came to my house for an annual tune-up. My heating system was working fine and we had good heating. When the technician was almost done, we heard a popping sound with a flash and my system was dead. Per the technician, the controller board was damaged due to that popping event. Now we are without heat. I am regretting the decision of why I did call for a tune-up! I am no electrician but I think the system was not put up well after it was opened for inspection. He said the event happened because the motor withdre... read more
Business response:
********, thank you for sharing the details of your experience. Knowing this allows us to improve our customer service experience. We want our customers to be happy with both the work performed and the services you're receiving. Please allow our ***************** Manager, ********, on ************an opportunity to discuss your experience and offer additional assistance.
I would never purchase a unit from this company again! My unit was purchased in 2013 and in the first few months had to have the compressor replaced. Since then I have had to replace the fan motor, and had a hole in a line to the tune of $1500! I have called the customer service person several times, she called me back once with the promise to call again with resolution but never has. So I called her manager, left a message and never a return phone call. I have worked in customer service and in my opinion this is totally una... read more
Business response:
*****, thank you for sharing your experience. We strive to provide exceptional service with each visit and want to apologize for not meeting your expectations. Please allow our Customer Experience Team, at ************ an opportunity to discuss your experience further.
These are my opinions:The worst experience I've ever had with a company. If I could leave a "negative zero star" I would do so. This was once a really good company that I had used for years (I had last used them about 2 years ago, until I hired them again yesterday). At one time, they were polite, truthful, did good work, never tried to uncharge, and bent over backwards for the customer. That has changed. I was told today that ARS was bought out 2 years ago by another company. Things must have dramatically changed under new ... read more
Business response:
{{customer_first_name}}, thank you for sharing your experience. We strive to provide exceptional service with each visit and want to apologize for not meeting your expectations. As a premier service provider, we're continuously working to improve our communication, scheduling and service processes. Please allow our ***************** Team, on *************************************************** an opportunity to discuss your experience further.
****** performed a furnace maintenance for me. I also asked them to check my Aprilaire home humidifier. I dont know what was done as far as the maintenance (he checked a couple of things & used my vacuum to clean out debris), but he took the Aprilaire apart and did not have a replacement filter. He put it back together without a filter. Thus, it would have required another service call to get a filter. He did clean the filter holder & put it back in the Aprilaire unit. He did NOT check that the Aprilaire was even functioning... read more
Business response:
<p>*****, we appreciate your feedback and want to take the opportunity to improve our services for you as well as our future customers. We encourage you to reach out to our Management Team on ************so we may discuss your experience further. </p><p></p>
Yesterday, a ****************** serviceman inspected my heater and air conditioner and said we needed a new gas valve and control board, at a price of $3K and which would take a month or more to get. He pushed very hard to sell us a whole new system for $20K. Today, a different HVAC company repaired my heat and air in 30 mins for $118 by turning on the gas valve which he said was turned off and uncrossing the wires in the air conditioner that had been crossed.
Business response:
Thank you for reaching out to share your concerns. Customer satisfaction is our top priority and we would appreciate an opportunity to discuss your experience further. We encourage you to contact our Management Team on************ at your convenience.
Frequently asked questions about Unique Services
How is Unique Services rated?
Unique Services has a 3.6 star rating with 1,248 reviews.
When is Unique Services open?
Unique Services is closed now. It will open at 9:00 a.m.
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