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Unique Services
- Plumbing
- West Samoset, MO
About this business
Location details
4515 19th Street Ct E, West Samoset, MO, 34203, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have been a customer of ******************** since ****. Last year I was forced to buy a higher priced preventative maintenance program which was to include plumbing. I had a "9 to 1" service call originally scheduled for 1/11/2023. At 1:30 PM I called to find out where the plumber was and was told I would not have service until late in the afternoon possible after 6 PM. So I rescheduled for 1/18/2023, demanding to be the first service call - again a window of 9:00 to 1:00. Well just as I sat down to eat my lunch, I am cal... read more
I wished to give out only zero stars and demand a refund for having to pay the $$$ and my trust of this company.I had scheduled a plumber on a time and date for unclogging my kitchen drain and was later informed by the representatives that they were unavailable during those times. "Due to being understaffed and already on other locations", initially this was my first call on them, and had thought they were professionals and would be able to resolve my problem. Until I was rescheduled over and over and over... and then finall... read more
Purchased a Carrier furnace from ARS through ********** for myself and another for my mothers home nearby in the last 5 years. My mother has had 2 costly repairs. We have had 2 also. Our unit is tuned by ARS every year, filters are changed monthly. ARS came yesterday to tune, was informed the heating element was fried, which was evident when shroud was removed. The Carrier Warranty is 10 years parts, confirmed moments ago by Carrier, ARS is charging $900 to replace a plug and play part. After several requests for a cost brea... read more
Business response:
*****,we're sorry to hear that your expectations have not been met. We acknowledge that our company is not the least expensive choice, but we offer the best value by standing behind our people, products and services and offering unmatched service guarantees. We encourage you to contact our ***************** Manager *** on **************if you would like to discuss your experience further.
On Monday night January 3, ************************************* my downstairs master bathroom ceiling. I called ARS and a technician (*****************************) arrived at my home around 11:51 a.m. on Tuesday, January 4th. The technician went into the master bath, inspected the ceiling. On the 2nd floor he inspected the attic, water heater, gameroom and reported no signs of any leaks. He inspected the water meter - no indication of a leak. Walking back towards the garage, ******************** called my attention to the ... read more
Business response:
*****, thank you for sharing your experience. We strive to provide exceptional service with each visit and want to apologize for not meeting your expectations. Please allow our ***************** Team at *************************************************** an opportunity to discuss your experience further.
Bought a complete HVAC system in September, 2022. Since, I had to have their techs come to rectify problems three times (thus far). During the last visit, I kept asking why the furnace filter did not fit into its slot properly. The answer kept being repetitive: That is not a problem at all. In fact, with some of the furnace brands, they are designed that way so that a filter could be inserted and removed easily That made no sense to me, and since I had never seen any set up like that before, I started asking around. Not only... read more
Business response:
******,we appreciate your feedback and want to take the opportunity to improve our services for you as well as our future customers.We want our customers to be happy with both the work performed and the services you're receiving. Please allow our ***************** Manager, ******, on ************an opportunity to discuss your experience further and offer assistance.
ARS advertised a water heater special. When I called to schedule an appointment the rep told me they no longer offered the service. The advertised special is valid until 1/31.23. This is misleading and false advertisement,
Business response:
*****, we sincerely apologize for any misinformation that you may have received. As a premier service provider, we're continuously improving our communication processes. We encourage you to contact our ***************** Manager, *******, on************** to review our current promotions and verify your service area.
Horrible customer service. I had an appointment between 4-6, They called at at 5:57 and told me they just found out they could not make it.
Worst possible experience with a terrible company. 2 No call No shows, 2 promises for supervisor call, 0 follow thru or delivery of services. And no recourse to make things right with the customer.Scheduled an appointment for Friday between 8am-12pm. Dispatch (*******) called me at 11:30am saying that they received "more important and vital" calls for service that morning and asked if I could re-schedule. I told them that my kitchen sink overflowing was an emergency and that I needed to keep the appointment. He told me they ... read more
I will never use ARS again and would like to warn others. We paid almost $10,000 for a new AC system summer 2022. Since I had installed a new pump on our boiler- ARS refused to come look at it when I tried to start the heating system Oct. 2022. Supervisor **** would not return my repeated requests to speak to him. Finally called another company. They found that ARS had connected the thermostat incorrectly. It had nothing to do with the new pump. When I called ARS to find the last name of **** in order to write to them of my ... read more
Business response:
*****, thank you for sharing the details of your experience. We want our customers to be happy with both the work performed and the services you're receiving. As a premier service provider, we offer the best value by standing behind our people, products and services and offering unmatched service guarantees.Please allow our ***************** Manager, ******, at ************an opportunity to discuss your experience further and offer assistance.
Frequently asked questions about Unique Services
How is Unique Services rated?
Unique Services has a 3.6 star rating with 1,248 reviews.
When is Unique Services open?
Unique Services is closed now. It will open at 9:00 a.m.
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