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Unique Services
- Plumbing
- West Samoset, MO
About this business
Location details
4515 19th Street Ct E, West Samoset, MO, 34203, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Friendly and explained what was wrong and how it was going to be repaired
Quick and easy to set up an appointment to have my HVAC checked out for the spring. The tech was pleasant and thorough.
This company is a scam. They overcharge their customers as a normal business practice. I had a sink clogged and **** recommended them to me, **** also gave me an estimate about $268. Then I received numerous calls and messages from ARS to pursue my business, but never mentioned they have a $109 surcharge for service call. The technician used the clog clearing machine cleared the clog in 10 minutes. The price was $519.10. They didn't explain why this service was so expensive. I will never use this company again and don't want... read more
Business response:
We're sorry to hear that your expectations have not been met, ****. We acknowledge that as a premium service provider we will not always be the cheapest price point. Our pricing is determined by the exceptional service we provide, along with marketplace trends and our unmatched service guarantees. Our ***************** Manager, ***, is available on ************to address any questions or concerns you may have, and we appreciate your business.
5 Star works and service. All employees have been informative, courteous, clean and complete in their work. Trusted them with my routine HVAC and plumbing service so it was a no-brainer when we finally needed new HVAC units in our home. Thanks for a job well done and great price!**********************************************, **
Business response:
Outstanding! Thank you, ****, for sharing how our team was able to provide you with exceptional service. We'll certainly share your kind words with them. Thank you for choosing us! We appreciate you.
Way over priced! $860 to fix 8 of PVC pipe in the yard. I dug almost to the pipe, about 1 and a half foot deep and 2 foot wide. Then the guy comes out and finishes the dig to about 3 and a half foot deep. Then he fixed the leak. Waited there about 30 more minutes to check the repair and then proceeded to fill the hole by hand. The guy was very nice but $800+, REALLY!!! For what?
Business response:
Thank you for the review and feedback, ******. We acknowledge that our company is not the least expensive choice, but we offer the best value by standing behind our people, products and services with unmatched service guarantees. Our ***************** Manager, ******, is available on ************ if you would like to discuss your experience further.
They installed a mini split AC in my house years ago and they seemed like a descent company. I had a maintenance contract with them on the unit since they require a lot of maintenance and they had one expert on staff. It appears he left the company (was given the run around about his status by different employees). They sent a technician out named ****** who was a pushy salesman in disguise. Told me my working AC needed $4k in repairs without bothering to turn on the unit.They dragged cancelling out till I was billed again f... read more
Business response:
Thank you for sharing your experience, ********. We strive to provide exceptional service on every visit and want to apologize for not meeting your expectations. Please allow our ***************** Manager an opportunity to discuss your experience further by texting us your your full name and address (including zip code) to ************ at your convenience.
I had my new HVAC/Furnace installed in summer of 2022. The sales rep ****************** sold me on this new system would drastically save me $ and this and that. My current units were 20 years old so I bought the new units with a 12% interest loan through *********** The new 'eco' units have actually made my bills high.According to Pepco, my usage is more or less the same, I.E. I'm not running the heat 24/7 in the winter of 2022 where as I did not in 2021. I understand that the price of energy has increased, but my bills are... read more
Business response:
*******, thank you for reaching out to share your concerns. Customer satisfaction is our top priority and we would appreciate an opportunity to discuss your experience further and offer assistance. We encourage you to text us your full name and address (including zip code) to ************ so our Management Team may follow up with you.
I called and explained that I needed a capacitor replaced. I knew what was wrong with my unit and what was needed. I took a few hvac classes.. I could understand paying 100 or 200 dollars for an hour labor plus parts, but not 4 to 5 hundred dollars.I tried to purchase the capacitor to do it myself but tech wouldn't sell it. I was willing to pay 3x the price for it. The part probably only cost 15 dollars, but to charge me 400 is price gouging. They should have volunteered the price for replacing it. The phone representative s... read more
Business response:
Thank you for the review and feedback, ******. We acknowledge that our company is not the least expensive choice, but we offer the best value by standing behind our people, products and services with unmatched service guarantees. Our ***************** Manager, ***, is available on ************ if you would like to discuss your experience further.
***** was great, very professional and very knowledgeable and nice.
Frequently asked questions about Unique Services
How is Unique Services rated?
Unique Services has a 3.6 star rating with 1,248 reviews.
When is Unique Services open?
Unique Services is closed now. It will open at 9:00 a.m.
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