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U-Haul Trailer Hitches
- Automotive
- Roseburg, OR
About this business
U-Haul is an industry leader when it comes to trailer hitches. Not only are we the #1 trailer hitch installation provider in the North America, but we also carry an assortment of hitch accessories, including bike racks, cargo carriers, and other towing accessories. We also offer custom trailer hitches, so you're guaranteed to find the perfect hitch for your vehicle. No matter what your trailer hitch needs are, U-Haul has you covered. Have questions? Give us a call today or visit your local Roseburg certified U-Haul Hitch Cen... read more
Location details
1182 NE Stephens St, Roseburg, OR, 97470, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
I reserved a moving ********************** through ********************** online. I received an Order Summary with reservation #29158393. The day before I was supposed to pick up the ********************** I called the ********************** location that was given on my order summary (that I selected online). I was told they didn't have the ********************** and didn't know anything about my order - that I would have to call the 800 # which the woman that I was speaking to didn't know anymore than 1-800-UHAUL. I called... read more
Business response:
Hello ****, I am sorry about the issues you had with the reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience this created for you.
BUYER ******!!!!! DO NOT RENT **** THIS COMPANY1!! I gave 1 star **** because I had to give something! I would give **** if possible! Unacceptable customer service and unreliable reservations! I reserved a one-way 20ft truck online for a Sunday morning pick-up. I was then notified there was not a truck available but a representative would be contacting me shortly. I tried to get ahead of this and immediately contacted ******************** customer service. I was told that this was common and that there would be a truck for m... read more
Business response:
Hello ****, I am sorry about the issues you had with the reservation and its process. Your concern has been documented and forwarded to the appropriate management team to address directly with you. Please contact ************** if you have additional questions about your complaint.
Uhaul rented us a broken car trailer. When we went to load our car on the trailer the trailer came off our hitch and damaged our vehicle. Uhaul is trying to claim trailer is fine but it is actually broke. Uhaul is refusing to pay for damages. I assume that trailer is back up for rent so beware and make sure everything you rent from them is secure because they will not pay for the damage! Hate I wasted my money on this business!
Business response:
Hello ******, I am sorry that happened. Unfortunately, I was not able to find the ********************** contract using the name or email address provided in the review. Please provide the ********************** contract details so we can have this issue looked into further for you. Also, for personal property damage, did you file a claim with ******* at *********************************************? I apologize again this happened.
Disgusting, my mom was sick and they had put the truck on a very bad location so I had to forcefully park my car which resulted my car and my neck hurt but ******************** does not even answer my emails disgusting
Business response:
Hello ******. I apologize for any issues you had. Unfortunately, I was not able to find a contract using the information in the review. Please provide the name, phone number and email address listed on the order so this can be looked into further for you. I apologize again for any inconvenience.
Uhaul of ********** *****, ** on *************** has been the worst experience. Back nearly 4 weeks ago scheduled and brought an SUV in to have a trailer hitch installed. Was informed at the time they do not have the part and that the part would need to be ordered from a third party and shipped directly to them.Ordered the part as was instructed to. Informed Uhaul this part was coming in. They scheduled another appointment to install this. Went to that appointment. Was informed that they did *** receive the part. Informed th... read more
Business response:
Hello ****, I am sorry you are having this experience trying to get the hitch installed. Unfortunately, I was not able to find the hitch order using the information provided in the review. Please provide the name, phone number and email address used to make the order. I apologize again for any inconvenience this issue has caused you.
Didnt gave zero stars becuase i wasnt able but Lord have ***** on the souls that work in this place. Theyre do unprofessional and so non educated that they just cant find a way to treat people as they wanted to be treated. I felt i was at a hot corner!!Theres only one guy that shaves his head that really helps you out but the rest? ***** *****!Id ordered a hitch and witing harness installation online. Specified that i wasnt able to leave my car ALL DAY LONG for a two hour job. Even less when i was the only hitch installation... read more
Business response:
Hello *******. I am deeply sorry to hear you had such a poor experience. Unfortunately, I was not able to find the contract details using the information provided in your review. If you can provided that information to us, we'd be happy to have what happened to you addressed by a member of management. I apologize again for the inconvenience this caused you.
I just moved from ****** to *********, and if I could rate my experience in the negatives, I would. Their incompetence resulted in ** having to leave about $1,000 of our items behind because they did not provide us with the size truck that we requested (see below for details).48 hours before my move, I was contacted by a very rude customer service rep informing me that the 20 foot truck that I reserved from this location via the U-Haul website was not available at the time that we needed it, the size we requested, nor the ti... read more
Customer service and communication is zero. Reserved a rental for 7/2 and per email confirmation, I was going to get a call from them by 6PM on 7/1 to confirm location (meaning preferred location could change).I called the branch I am supposed to pick up truck from today 7/1 and the owner said they don't have my reservation and basically said goodluck because he's had a few customers who showed up to his place and U-haul had not sent their reservation to him and they were left stranded (this is not a U-haul hub per se, but U... read more
Business response:
Hello ****, I apologize the scheduling of your rental did not go smoothly for you. I am glad to see you were able to pick up the truck yesterday and a trailer as well. I documented your concern so the management team is aware of what happened and can work on improving their commitment to helping our valued customers. If we can assist you further, please let us know.
I had been a longtime customer of U-Haul, paying hundreds of dollars on multiple contracts over the years. Yet recently, when I went to pick up my U-Haul, which I'd reserved with no issues, I was alerted to call U-Haul because there was a problem with my reservation. Imagine my shock when the rep told me that U-Haul would not rent to me because my husband, whose information I'd given as an additional driver, was allegedly listed on some unpaid contract in a different city from 6 years ago. We had no idea who that person was,... read more
Business response:
Hello ******, I am sorry about the issues you had trying to pick up the rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Frequently asked questions about U-Haul Trailer Hitches
How is U-Haul Trailer Hitches rated?
U-Haul Trailer Hitches has a 1.1 star rating with 765 reviews.
When is U-Haul Trailer Hitches open?
U-Haul Trailer Hitches is closed now. It will open tomorrow at 9:00 a.m.
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