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U-Haul Trailer Hitches
- Automotive
- Roseburg, OR
About this business
U-Haul is an industry leader when it comes to trailer hitches. Not only are we the #1 trailer hitch installation provider in the North America, but we also carry an assortment of hitch accessories, including bike racks, cargo carriers, and other towing accessories. We also offer custom trailer hitches, so you're guaranteed to find the perfect hitch for your vehicle. No matter what your trailer hitch needs are, U-Haul has you covered. Have questions? Give us a call today or visit your local Roseburg certified U-Haul Hitch Cen... read more
Location details
1182 NE Stephens St, Roseburg, OR, 97470, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
The customer service representative at the Grand Junction location was helpful and sympathetic to our situation. Uhaul as a large corporation, and Michael (the head of traffic) were not. I/we won't be using Uhaul again, and we will encourage others to use a different company. We had a 20 foot truck reserved for pick up in Glenwood Springs, CO on 5/29/21 and received a call 30 minutes prior to our pick up time that the truck had not yet been returned so would not be there for us to use. The closest truck was in GJ. We drove t... read more
Business response:
Hello *****, I am sorry about the issues you had while trying to get your rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. Please contact ###-###-#### if you have additional questions about your complaint.
Sunday May 23rd Employee Derek at Uhaul 3001 Capitol Blvd Raleigh NC 27604. My father (65 year old) was disrespected and was refused service by this employee. We arrived at 8:30am at the location to return a car dolly since my father moved from Florida, after arriving we noticed this location opened at 9am which we patiently waited. 9am the location opens which my father says good morning to Derek which he does not even respond to and we are 1st in line. We arrive at the counter and tell him that we need to return equipment ... read more
Business response:
Hello Miguel, I am sorry about the issues your father and you had at the location. Your concern has been documented and forwarded to the appropriate management team to address directly with your father. Please contact (919) 876-3001 if you have additional questions about your complaint.
UHaul provided the poorest customer service I have ever experienced with any company. I had reserved a truck and the late afternoon before I was to pick it up, I received a call that the truck was not available at the location at which I had placed a reservation. I was told I could pick one up at another location about 20 minutes further. I had already lined up professional movers to load the truck that day and to unload on the other end. When I arrived at the alternate location early in the am, I was told "I don't know why ... read more
Business response:
Hello Arnold, I am sorry about the issues you had with your reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. Please contact (800) 839-9396 if you have additional questions about your complaint.
DISCRIMINATION FALSE ADVERTISEMENT I have went online and reserved a auto tow trailer with U-Haul previously without any issues. I have a small tractor that I transport every now and then. SMALL TRACTOR that weighs much less than any auto! On the U-Haul website, there are forms to fill out for tow vehicle, hitch type, capabilities as well as information on what you are towing. This includes Auto, TRACTOR etc;. I made my reservation and planned all my activities around the appointment. When I go to pick up the tow trailer I a... read more
Business response:
Hello Deloyd, I am sorry about the issue you had with the auto transport reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. Please contact (504) 244-1900 if you have additional questions about your complaint.
U Haul is a terrible place to rent anything from. I paid for a trailor rental for one day and returned it 3 hours later than scheduled. They ended up charging me another whole day. People act like things don’t come up or we don’t have problems. They take complete advantage of that. I will not ever do business with them again nor refer anyone to them. Worst company ever!
Business response:
Hello ****, I'm sorry about the issues you had with the rental charges. We have located your contract which has been forwarded to management for review. Please contact ###-###-#### if you have additional questions about your complaint.
It all started last weekend I rented a truck was confirmed went to pick up truck I was 15 minutes late, he refused to give ups the truck then the middle of the week I was told it was canceledafter calling and waiting and waiting bit phone calls 30 minutes wait til to tell me they were booked unacceptable then reviewed another email it was again canceled what is going on, apparently your website is not up to par to make reservations people were double booking trucks so they cancelled account and reservations so I’m at a 2 wee... read more
Business response:
Hello *******, I am sorry about the issues you had with your reservations. Your concern has been documented and forwarded to the appropriate management team to address directly with you. Please contact ###-###-#### if you have additional questions about your complaint.
Absolute worst customer service I’ve ever experienced. I had my truck booked 2 months in advance, the day before I was suppose to pick up the truck and 2 minutes before uhaul closed for the day I received a text saying my order had been cancelled and I would not receive a truck. When I tried to call and ask why the customer service reps and the manager screened my call and hung up on me multiple times. When asked why they canceled my order with less than 24 hr notice the response was “that’s just how we do business.” Absolut... read more
Business response:
Hello ****, I am deeply sorry about what happened with your reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. Please contact ###-###-#### if you have additional questions about your complaint.
The actual worst establishment I've ever seen. I made a reservation over a week ago just to have them tell me that they didn't have the truck and nothing they could do. I asked for compensation and they said call the 1-800 number and wait over an hour. Refused to help me in any way. What a trash experience and I will be steering everyone I know away from this disgusting establishment.
Business response:
Hello *******, I'm sorry about the issues you had with your reservation. We have located your contract which has been forwarded to management for review. Please contact ###-###-#### if you have additional questions about your complaint.
I hired uhaul to ship 2 ubixes from Peoria, Arizona to their facility at Chamblee, Georgia. As arranged, my boxes were loaded and picked up on April 27, 2921. They were to arrive onMay 12, 2021. When I called Chamblee on May 12 I was told they were not here and they didn't know where they were. I called the Surprise,Arizona offic who did the pick up and was rudely told that the boxes were on their way and they "know what they're doing. After waiting and again multiple calls, I learned that my boxes were shopped to Washington... read more
Business response:
Hello ****, I'm sorry about the issues you had multiple issues you had with your U-Box order. We have located your contract which has been forwarded to management for review. Please contact ###-###-#### if you have additional questions about your complaint.
Frequently asked questions about U-Haul Trailer Hitches
How is U-Haul Trailer Hitches rated?
U-Haul Trailer Hitches has a 1.1 star rating with 765 reviews.
When is U-Haul Trailer Hitches open?
U-Haul Trailer Hitches is closed now. It will open at 7:00 a.m.
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