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U-Haul Trailer Hitches
- Automotive
- Roseburg, OR
About this business
U-Haul is an industry leader when it comes to trailer hitches. Not only are we the #1 trailer hitch installation provider in the North America, but we also carry an assortment of hitch accessories, including bike racks, cargo carriers, and other towing accessories. We also offer custom trailer hitches, so you're guaranteed to find the perfect hitch for your vehicle. No matter what your trailer hitch needs are, U-Haul has you covered. Have questions? Give us a call today or visit your local Roseburg certified U-Haul Hitch Cen... read more
Location details
1182 NE Stephens St, Roseburg, OR, 97470, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
I get a call two days before my reservation telling me the nearest trailer is 4 hours away. No discount no nothing. Worst company ever.
Business response:
Hello *******, I am sorry about the distance of the pickup location. Your concern has been documented and forwarded to the appropriate management team to address directly with you. Please contact ###-###-#### if you have additional questions about your complaint.
I have rented 2 trucks from U-Haul in the last 3 years. Both vehicles were 26 ft moving trucks and both trucks had tire blow-outs while I was driving them. The first occurrence was in late Spring 2018 and I was traveling through downtown *******, ** (I75/I85) when one of the two left double rear tires blew out. The truck was completely loaded with my families belongings and it is miraculous that no one was hurt. U-Hauls road-side assistance responded and had me back on the road in a couple hours. The 2nd tire blow out was to... read more
Business response:
Hello ****, I am truly sorry about the mechanicanl issues you've had with your rentals. Your concern has been documented and forwarded to the appropriate management team to address directly with you. Please contact ###-###-#### if you have additional questions about your complaint.
We reserved a U-Box to be loaded at the *********************************** U-Haul Storage facility, stored at that facility and then shipped across the country a month later. We were told that we could have access to our box whenever desired over the course of the month and that all we needed to do is call the facility 24 hours in advance for access. We call the ******************* location to set up a date/time to load the box 48 hours in advance and were given a verbal confirmation over the phone that our box would be rea... read more
Business response:
Hello ******, I am sorry about the issues you had with your U-Box. After reviewing the complaint file already created for this issue, it appears you were already contacted about it this issue and a resolution has been reached. If you have additional concerns about this, please contact ###-###-####. I apologize again for any inconvenience.
My review is very similar to most of the others on here. 2 years ago, they accidentally delivered our U-Box to ******** instead of **********. They didn't tell us until the day before it was supposed to arrive, but mistakes happen. All was forgiven.A month ago, we booked a U-Box to be delivered on Monday (in 3 days). We received an email confirmation for our reservation. It did *** clearly state anywhere on the email that it was a "request" not a "reservation". The top of the email literally said "Your U-Box Reservation", wi... read more
Business response:
Hello ******. I am deeply sorry your reservation was canceled due to availability issues. Unfortunately, I was not able to find a reservation under your name or email address. Please provide the order number and name on the order as well as the phone number or email on it so we can have the appropriate management team review the order for you. I apologize again for the problems this created for you.
U-Haul called me today to notify me that the reservation I made over a month ago for a u-haul box is canceled because of high demand. I'm moving a high-traffic route and now am unable to find alternate movers on less than a weeks' notice. They were unwilling to provide me with a truck or alternate options and instead offered to book me a month further out (not helpful as I do not have a place to live beyond next week). I'm shocked they would take my reservation, cancel on short notice, and not offer any solutions. Not sure w... read more
Business response:
Hello *****, I am sorry about the issue with your U-Box reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. Please contact ###-###-#### if you have additional questions about your complaint.
Oh boy where do I start. We needer auto transport I called the number in ************** I was given the u-haul location on *************** got that all set up for auto transport for June 4th at noon however my son and father went out to that location and spoke to a ****** got everything all set up and had to ask for a later time *** to my work schedule. About an hour later my son got a text saying that the auto transport was all the way down on ************** which is pretty far from where I reside after I get this informati... read more
Business response:
Hello ****, I am sorry about the issues you had with both of your rentals. Your concern has been documented and forwarded to the appropriate management teams to address directly with you. Any personal property damage claims need to be addressed by filing a claim with Repwest. The file notes indicate you have already filed, but if you have not, please use the following link to submit a claim. I apologize again for the problems you had. https://www.repwest.com/Claims
I attempted to do the online pickup of a rental vehicle at u haul - and it was such a ridiculously painful process, that I ended up cancelling the reservation. First - they ask for just about everything to verify who you are - I'm surprised they didn't demand a *** sample. Second - don't use firefox for the browser - every time I tried to take a selfie (which is required) it crashed my pic app... And I had to restart the whole verification process from scratch with ******. And even after all the info I supllied them with - t... read more
Business response:
Hello *****, I am sorry about the issues you had with the self-pickup process. Your concern has been documented and forwarded to the appropriate management team to address directly with you.
I have been trying to get a trailer hitch installed. I have had 4 appointments so far. The first, they called me 20 minutes prior to say they didn't have the parts ready. The second, i dropped my vehicle off all day and payed for 2 uber rides, at the end of the day no work had been done on my vehicle. The third appointment, i verified the time with a manager, however when i went to drop off my vehicle they said that they didn't have any appointments and that it was the installers day off... Now they've rescheduled for Saturd... read more
Business response:
Hello ****, I am sorry about the issues you had trying to get a hitch installed. Your concern has been documented and forwarded to the appropriate management team to address directly with you. Please contact ###-###-#### if you have additional questions about your complaint.
I got six(6) storage boxes from the company. Put them in storage with the company. I am told that the employees at the storage location allowed someone else permission to open one of my boxes. Only my name is on the contract!!!! Hello, what are you doing?? Really??!! WTF?? After a long time of storing my belongings, it is time to get my stuff out of storage!! I call and I am informed that there is only four boxes........ ahh.. what?? Come to find out, after being on the phone for two and a half hours, the other two boxes are... read more
Business response:
Hello ****, I am sorry about the issues you are having with your U-Boxes. Your concern has been documented in a formal complaint and forwarded to the appropriate management team to address directly with you. I am sorry, but these types of issues do need to be dealt with by the location and regional management teams. Please contact ###-###-#### if you have additional questions about your complaint.
Frequently asked questions about U-Haul Trailer Hitches
How is U-Haul Trailer Hitches rated?
U-Haul Trailer Hitches has a 1.1 star rating with 765 reviews.
When is U-Haul Trailer Hitches open?
U-Haul Trailer Hitches is closed now. It will open at 9:00 a.m.
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