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U-Haul Trailer Hitches
- Automotive
- Roseburg, OR
About this business
U-Haul is an industry leader when it comes to trailer hitches. Not only are we the #1 trailer hitch installation provider in the North America, but we also carry an assortment of hitch accessories, including bike racks, cargo carriers, and other towing accessories. We also offer custom trailer hitches, so you're guaranteed to find the perfect hitch for your vehicle. No matter what your trailer hitch needs are, U-Haul has you covered. Have questions? Give us a call today or visit your local Roseburg certified U-Haul Hitch Cen... read more
Location details
1182 NE Stephens St, Roseburg, OR, 97470, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
I went to pick up a ************************** on a Sunday, and it required a mobile pick up since they didn't have anyone working. When trying to log in on my phone, it would not accept my password. I tried resetting, but could not get it to process. It took 45 minutes to get a customer service rep on the phone, as I finally was able to process the check out. When I returned the van, another customer was having a problem with the process. As I tried to help her, and placed my ************************** keys in the lock box,... read more
Business response:
Hello ****, I am sorry about the issues you had with your rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you.
Reserved a 20ft truck, used moving helpers, load movers called to say that UHaul shouldn't have them on their list, can't help me on the date reserved. Got nervous, upgraded to a 26ft truck because we had no experience with loading. Found another mover to load. Met me at UHaul location, said 20ft truck would do. THREE minutes after running my card, cancelled the 26ft and got a 20ft as originally planned. They NEVER CANCELLED the original reservation as stated and my card was charged for BOTH trucks. The 20ft truck they gave ... read more
Business response:
Hello ******, I apologize for the issues you had with the rentals. Unfortunately, I was not able to confirm the reservation using the information provided in the review. Please provide the name, phone number and email address listed on the order, so we have this addressed for you. I apologize again for any inconvenience this caused you.
I think they are full of c*** because I had up to four reservations due to there broken website an to my inconvenience there was nothing handle. Yes there were several attempts to fix an resolved but right back where I started in the beginning. They literally took up my whole day an caused a refund to my movers whom I had purchased on the same day the truck was reserved. I will not be using this uhaul services anymore because I had all my food packed an ready to go. An stop my job a week I could have worked thinking I was mo... read more
Business response:
Hello *******, I am sorry about the issues you had with your reservations. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
They step me up as a service center and then didn't give us the proper login and it took months of people calling trying to book but guess what, we couldn't log in.
Business response:
Hello ****, I am sorry about the issues you had getting your account set up properly. Your concern has been documented and forwarded to the appropriate management team to address directly with you.
Uhaul has serious issues with their booking and reservation system and will leave you hanging when you are in the midst of having to move.Scheduled a 20 foot truck at a specific pick up time and location. 4 days before the move they called to say they were switching the pick up time, location, drop off location (to another city), and dropped us down two truck sizes. A reservation system should reject bookings if no trucks are available.Went to get the truck, had 24 moving blankets reserved, were told they had none. My move w... read more
Business response:
Hello ******** I am sorry about the issues you had with the reservations. Your concerns have been documented and forwarded to the appropriate management teams to address directly with you. I apologize again for the inconvenience this created for you.
I will never rent from ********************** again! This was the absolute worst experience. The customer service is horrible and they will go all around your complaint to keep from displaying great customer service and correcting THEIR issue. I rented a ********************** and auto transport from this location. To begin with no one was willing to assist me in getting my car setup on the transport. I was told to go and watch a ******* video for assistance or pay them an additional $25! I paid over $2000 for the rental! Fi... read more
Business response:
Hello ********, I am sorry about the issues you had during your rental. Your concern has been documented and elevated to the appropriate management team to address directly with you. I apologize again for any inconvenience this created for you.
Re: ******************** contract # 28181742 and 29364762 I recently reserved a 26' ********************** to move the contents of my 4 bedroom home. I chose this sized ********************** because that's what the ******************** website recommended for a home of my size. A day before the move, ******************** called me and told me they were changing my order to a 15' ********************** with a 4x4x8' trailer. And that the pickup location was being changed from 10 minutes from my house to 30 minutes away. I ex... read more
Business response:
Hello *******, I am sorry about the issues you had with your reservation and the problems it created for you. Your concern has been documented and forwarded to the appropriate management team to address directly with you. Please contact ************** if you have additional questions about your complaint.
Do not use this ********************** unless you want a complete headache on the day of your move or the day before. I reserved a 26ft ********************** from the ********* ******* location 2 months prior to my move date of June 29/21. At the time I was told that I might have to pick up the ********************** from a different location and that they would call me the day before to confirm pick up location. Time of pick up was 7:00am. The day before they called me and said they had no 26ft **********************s avai... read more
Business response:
Hello ****, I am sorry about the issues you had with this reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. Please contact ************** if you have additional questions about your complaint.
Horrible location, withdrew funds for services not rendered. Will never do business with this location.
Business response:
Hello *****, I am sorry there was an issue. Unfortunately, I was not able to find a contract or purchase using the name or email listed on this review. Please provide more details about this transaction (name, phone number or email address listed on the order) so we can have this address. I apologize again for any inconvenience this caused you.
Frequently asked questions about U-Haul Trailer Hitches
How is U-Haul Trailer Hitches rated?
U-Haul Trailer Hitches has a 1.1 star rating with 765 reviews.
When is U-Haul Trailer Hitches open?
U-Haul Trailer Hitches is open now. It will close at 7:00 p.m.
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