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U-Haul Trailer Hitches
- Automotive
- Roseburg, OR
About this business
U-Haul is an industry leader when it comes to trailer hitches. Not only are we the #1 trailer hitch installation provider in the North America, but we also carry an assortment of hitch accessories, including bike racks, cargo carriers, and other towing accessories. We also offer custom trailer hitches, so you're guaranteed to find the perfect hitch for your vehicle. No matter what your trailer hitch needs are, U-Haul has you covered. Have questions? Give us a call today or visit your local Roseburg certified U-Haul Hitch Cen... read more
Location details
1182 NE Stephens St, Roseburg, OR, 97470, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
UHaul discriminates against elderly people like me with no family members to use for emergency contacts. I've used UHaul for years but had the worst experience ever today. I reserved a trailer online, confirmed it online, providing my driver's license, went to pick it up at the ******* facility in ******, ********. The clerk once again asked for my driver's license, then made me remove my mask to take my picture. She then proceeded to tell me she needed an emergency contact person's phone number. I am 66 years old and all of... read more
Business response:
Hello ******, I am sorry about the issues you had trying to get your rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for how this issue was handled.
reservation(20735829) cancelled less than 24 hours prior to move. Incredibly rude and uncaring reservation clerk (*****) who tells me that it's not uhaul's fault that they cancelled the reservation that had been made a week prior....... guess it's the tooth fairy that screwed this up??
Business response:
Hello *****, I am sorry about the issues you had with your reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience this caused you.
This is the worst establishment I have ever been involved with. I booked a reservation a month in advance and called to confirm my reservation. I get there and they tell me they don't have any trucks available for me. They then stated my appointment was scheduled for the next day. I proceeded to show my two confirmations and the owner and coworker were completely rude and basically told me they wouldn't do anything about it and gave me customer service number. This place should not be in business.
Business response:
Hello Najee, I am sorry about the issues you had with your reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you.
Rented a moving truck a week in advance for a full 24 hours knowing it would be busy. I recieved a confirmation email. Then the day before my move i recieved another email stating my order had been "updated" to a 12 hour order (didn't even get a discount for the redused time), during the middle of the night. I requested a dolly which they didn't have, and was told a price quote that was less than a 3rd whar i actually paid. The self return broke and took half an hour to find my order while i was trying to return my truck wel... read more
Business response:
Hello ****/*****, I am sorry about the issues you had during your rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Changed the **Box delivery date on the day they were supposed to arrive with no notification. They had even called multiple times in advance to confirm the delivery date and details. It's VERY difficult to reach anyone for customer service support. Long wait times and you get hung up on multiple times. Horrible experience. Will not be using U-Haul again and I do not recommend U-Haul to anyone. Adhering to dates and details is critical for moving services, U-Haul really misses the ****.
Business response:
Hello ****** I am sorry about the issues you are having with your U-Box. Your concern has been documented and forwarded to the management team to address directly with you.
Your Company grossly over charges for Trailers leaving ******** ** on Vancouver Island to the Mainland is unjustified. I rented a 6' X 12' Trailer.******** ** to ******* **, $2537.00 was what I was charged, If I would have went to ******* ******* from ******** ** it is $489.00.It seems that if you live on Vancouver Island you are at the mercy of Uhaul and will be overcharged solely because they have a monopoly on Vancouver Island. On top of that the Ferry charges for vehicles and trailer are increased. Whatever matrix you ar... read more
Business response:
Hello *******, I am sorry about the issue with the trailer rates. One-Way move rates are determined by a combination of trailer size, point of origin, destination and the date of the move. Supply and demand have a direct impact on the rates. Your concern has been documented and forwarded to the appropriate management team to address directly with you.
Sad company locked into poor customer service based on a monopoly in several aspects of the moving rental business. I predict they will be going out of business soon as any business with this poor customer care can only stay in the market for so long...
Business response:
Hello ******, I am sorry there were any problems. Please let us know how we can help you to address what happened. I apologize again for any inconvenience you were caused.
I had a reservation for a 4'X7' trailer and was disappointed to discover that it was only 3'3" wide. Since it did not meet my needs, I needed to cancel the contract and spend additional time waiting in line to be served for a different trailer. U-Haul's misrepresentation of its trailer dimensions constitutes fraud and deceit. This policy of fraud needs to change.
Business response:
Hello *******, I apologize you had an issue with the trailer size. The website does list the inside dimensions for that trailer as 7'8" x 3'4" (LxW). Also posted on uhaul.com is "All rental truck and trailer measurements are approximate. The equipment you receive *** vary in size, based on the engineering/design specifications of multiple-production models." I apologize again for any inconvenience this caused you.
Called national 800 number and completed an order for a Ubox. Was told local office would call the day before to finalize delivery window. Never got a call or text. Day of scheduled delivery, we had to call and wait on hold for 20+ minutes to then be told we would not be receiving a box. I am convinced that we would have never known had we not called them. Uhaul left us completely stranded!! Terrible customer service!! Will not use them ever again!
Business response:
Hello *****, I am sorry to hear your reservation turned out like that. Unfortunately, I was not able to locate the order using the information provided in this review. If you will provide the details of the reservation, we can have management address this issue. I apologize again for any inconvenience this caused you.
Frequently asked questions about U-Haul Trailer Hitches
How is U-Haul Trailer Hitches rated?
U-Haul Trailer Hitches has a 1.1 star rating with 765 reviews.
When is U-Haul Trailer Hitches open?
U-Haul Trailer Hitches is closed now. It will open at 7:00 a.m.
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