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U-Haul Trailer Hitches
- Automotive
- Roseburg, OR
About this business
U-Haul is an industry leader when it comes to trailer hitches. Not only are we the #1 trailer hitch installation provider in the North America, but we also carry an assortment of hitch accessories, including bike racks, cargo carriers, and other towing accessories. We also offer custom trailer hitches, so you're guaranteed to find the perfect hitch for your vehicle. No matter what your trailer hitch needs are, U-Haul has you covered. Have questions? Give us a call today or visit your local Roseburg certified U-Haul Hitch Cen... read more
Location details
1182 NE Stephens St, Roseburg, OR, 97470, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
By FAR the worst moving company ever created. I desperately wish I would have paid the extra money and went with someone else. I ordered 2 Uboxes that were supposed to be guaranteed delivered today (10/17). I called Uhaul a few days ago because I noticed on the reservation portal my boxes said they were in storage at the original location so I wanted to be sure they were still going to be delivered since they gave me the guarantee. The customer service lady said they should be in transit even though online it says in storage... read more
Business response:
Hello ****, I am sorry about the shipping issue with your U-Boxes. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I have email traffic and proof of how this business has abused their own contract agreement per period of usage . A month after I returned the u haul truck in the same condition I received it , they were threatening to charge me for a citation I never received. After speaking to citation specialist in U-Haul they noticed the error and began to try to fix the truck plate number . Essentially, someone fat fingered the trucks plate number and somehow got my name. Since all their plates are from Arizona. The citation was given t... read more
Business response:
Hello ******** , I am sorry about the issues you had with the citation charge. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
They made me pay 250$ for a broken mirrors glass only the glass was broken mirror was completely fine I went there with one of the employees and he saw the damage and he said we have to charge you for the whole mirror because thats whats in the system.I tried calling the manager but she didnt pick up or call me back
Business response:
Hello Isuf, I am sorry about the damage charges. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
If I could give zero stars I would. We reserved a trailer last night. It said reservation guaranteed or well give you $50. THAT WAS A LIE. Tell me why they called this morning and canceled. How does this company even operate? Thanks for ruining my move Uhaul. Oh and I didnt get the $50, what a scam. I hope uhaul goes out of business soon. I have had nothing but issues with them for the past year. I can listen to your Covid BS all day, but at the end of the day uhaul has major issues that arent due to Covid.
Business response:
Hello ******* I apologize you had any issues with your rentals or reservations. I was not able to find a recent rental under your name or email address, Will you please provide the name the reservation was under so we can look further into this for you? I apologize again for any inconvenience.
On 9/30/2021, I rented a Uhaul from the Whitefield location for 2days. When placing the order, I was told we just needed to pick up the uhaul. After driving to **********, we were supposed to go to ******, ** and drop off the Uhaul there. That job in ****** got moved to a new location so we returned the Uhaul to *******, ** rather than the original plan of dropping it off in ****** , **. Prior to dropping it off, I called Uhaul and was told we wouldn't be charged extra for dropping at a different location. ONCE I VIEWED MY S... read more
Business response:
Hello *****, I am sorry about the issues you had with that rental return. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I have had the worst experience with Uhaul. Every interaction I have is just terrible. I am completely regretting my decision to book with them because I have run into problems at every turn! This is my second time booking a Ubox from Uhaul for a cross-country move. With my first reservation, the main problem was a lack of communication. When I booked the Ubox, I was charged a delivery fee of $180. I was under the assumption that this included both deliveries to and from my house in ********* and to and from my apartment in ... read more
Business response:
Hello ****** I am sorry about the issues you had with the **Box orders. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I don't think a star is warrant. This was the worst service I have ever experience. You spend a couple of thousands for BAD customer service. The easiest thing was the first for call to reserve a 26 foot truck and storage from ** to Ga. Scheduling needs more training ASAP. They schedule truck and trailer at the same time knowing the trailer holder close the time I'm picking up the truck. **************** sent an email to confirm my pickup location. That was incorrect. The worst was I booked storage space in GA. The storage l... read more
Business response:
Hello ********, I am sorry about the issues you had with the reservations. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
The Most Stupid Rude Slow Lazy AZZ beech's that work there i have storage in the U-Haul of Bridgeport in *******. I went to get some stuff out the storage On Thursday October the 7th 2021 and the power was down i couldn't get to my unit so i told them I'd call tomorrow on the 8th when some slow broad answered the phone didn't let me finish my question and the beech hung up on me.. so i was calling back she was acting like a retarted slow kid that ain't got it all picking up and hanging the phone.then when her slow AZZ did an... read more
Business response:
Hello *******, I am sorry about the issues you had dealing with your storage unit. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I gave 2 stars because the people are nice. Problem is they will rent you bad equipment. My family and I almost wrecked because the brakes don't work right going downhill when in haul. The engine actually accelerates when you push the brake! My car didn't fit the dolly and we had to remember to keep tightening the straps. AND I have told them 3 times I have moved (they also helped with the move) and no longer need the storage I was renting. 3 months later I am still having trouble with them taking money out of my bank every ... read more
Business response:
Hello Ginger, I am sorry about the issues you had with all your rentals. Your concerns have been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Frequently asked questions about U-Haul Trailer Hitches
How is U-Haul Trailer Hitches rated?
U-Haul Trailer Hitches has a 1.1 star rating with 765 reviews.
When is U-Haul Trailer Hitches open?
U-Haul Trailer Hitches is closed now. It will open at 7:00 a.m.
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