This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
U-Haul Trailer Hitches
- Automotive
- Roseburg, OR
About this business
U-Haul is an industry leader when it comes to trailer hitches. Not only are we the #1 trailer hitch installation provider in the North America, but we also carry an assortment of hitch accessories, including bike racks, cargo carriers, and other towing accessories. We also offer custom trailer hitches, so you're guaranteed to find the perfect hitch for your vehicle. No matter what your trailer hitch needs are, U-Haul has you covered. Have questions? Give us a call today or visit your local Roseburg certified U-Haul Hitch Cen... read more
Location details
1182 NE Stephens St, Roseburg, OR, 97470, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
I made a reservation 2.5 months in advance to move from Camp *********, ** to the ************************** in *******************, **. I have already gave my apartment a 30 day move out notice. My mom already has a flight booked to come out here and help me with the drive. Im a single mom, disabled veteran. Uhaul called me 13 days before my departure and cancelled my reservation. Telling me they have no trucks and theres nothing they can do. I called U-Haul headquarters and they told me the same thing. They left me with ab... read more
Business response:
Hello ****, I am sorry U-Haul was not able to fill your reservation and for the problems it caused. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Uhaul tried to bait and switch me. I made a reservation from va beach to Salem va to be one way. When I picked up truck it had the wrong mileage and wrong gas level compared to the sheet. I was told it would be taken care of when I dropped off the truck. When I dropped off truck, I was informed that there would be $1000 fee for dropping at wrong location. I contacted customer support that told me I made a reservation for returning the truck at same location I rented from. When I sent a screenshot showing that was false, they... read more
Business response:
Hello *******, I am sorry about the issues you had with the rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I had rented a Truck, got to my location and realized there was a lock on the tailgate. Called uhaul, waited for a call that never came. Then took the truck back stating the lock was on it, and I was out of time to use the truck. They agreed they wouldn't charge me. I was charged for it anyway.
Business response:
Hello ******, I am sorry about the issues you had during your rental. I sent you a separate email requesting additional information because I was not able to find your rental contract. Once we access the contract, we'll document and forward your concern to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I reserved a 26ft truck with one of their "guaranteed" reservations. The morning I was supposed to pick the truck up I get a text confirming my reservation, but the address for pickup is different then where I had initially reserved. The place is close so I didn't get upset but it got worse from there. When we got to the new location we went through the whole mobile check-in process up to it telling us to get the key out of a lockbox (even checking and noticing the equipment we reserved not inside). The lockbox was unlocked ... read more
Business response:
Hello *****, I am sorry about the multiple issues you had while picking up your rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I got ripped off by the U-Haul ********************************************* of ****** ************************************. I had a hitch installation performed on 10/19/2021 and I was charged for 2.1 hours of labor but the job only took 1 hour and change. I came by this information from the gentleman who actually performed the installation. I'm obliged to the man's honesty however, I would not extend the same courtesy to the management of this store. I spoke to the center store manager regarding a refund multiple times and... read more
Business response:
Hello Nafis, I am sorry about the issues you had with the hitch installation rate. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I find a 1-star review to be very fitting. For my most recent experience, Id give a zero if I could however Ive rented from U-Haul over a dozen times. Each time has had its share of frustrations ranging from disgruntled employees, rude employees, to the truck needing maintenance to having to run to a different location to pick something up. However, this is the first time U-Haul completely flaked on our reservation and as a result, cost us over $10,000 in additional moving expenses. Their lack of responsibility and resolutio... read more
Business response:
Hello **** I am deeply sorry about what happened with your reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again U-Haul was not able to fill your reservation.
Rented me a poorly maintained vehicle that was disgusting, like a truck stop bathroom. When I mention it, they didn't care and brushed me off. Sad but I guess that's their standard.
Business response:
Hello *******, I am sorry about the issues you had with your rental. Unfortunately, I could not find your rental contract using the information provided in your review. I sent you a separate email requesting additional information. I apologize again for this issue.
Day of our move we went to pick up our truck and they had no trucks in the entire city. The excuse was that they were in Canada stuck at the border and because of covid. We asked how long they knew we would not be getting a truck for and the response was that they knew for 1 week. We received zero warning. It made our moving day a complete nightmare. I had to call around for a truck and a storage place. I found a tiny truck when we needed a 26 ft and 3 storage spaces spread out across the city. My husband ended up moving eve... read more
Business response:
Hello ****, I am sorry for the issue with your reservation and the problems it created. Unfortunately, I was not able to locate the rental contract using the information provided in the review. I would be happy to have the management team address this issue, but I need the rental contract information. I sent you a separate email asking for this information. I apologize again for what happened.
On Thursday, August 27th I rented a 26' truck, an appliance dolly, and an Auto Transport from U-Haul on ************* in Concord, North Carolina. After signing the forms the U-Haul technician and I went outside to view the truck. I asked her about the damage to the front of the truck and the broken driver's side mirror and she assured me that the truck had been checked and everything recorded, although there were stickers on damaged spots around the truck. We also rented a vehicle from the airport for my daughter, two grands... read more
Business response:
Hello *******, I am sorry about the multiple issues you had during your rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for the inconvenience this caused your family and you.
Frequently asked questions about U-Haul Trailer Hitches
How is U-Haul Trailer Hitches rated?
U-Haul Trailer Hitches has a 1.1 star rating with 765 reviews.
When is U-Haul Trailer Hitches open?
U-Haul Trailer Hitches is closed now. It will open tomorrow at 7:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com