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U-Haul Trailer Hitches
- Automotive
- Roseburg, OR
About this business
U-Haul is an industry leader when it comes to trailer hitches. Not only are we the #1 trailer hitch installation provider in the North America, but we also carry an assortment of hitch accessories, including bike racks, cargo carriers, and other towing accessories. We also offer custom trailer hitches, so you're guaranteed to find the perfect hitch for your vehicle. No matter what your trailer hitch needs are, U-Haul has you covered. Have questions? Give us a call today or visit your local Roseburg certified U-Haul Hitch Cen... read more
Location details
1182 NE Stephens St, Roseburg, OR, 97470, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
U Haul breached our contract together on a local rental. I had been renting a panel van from August to December 2021. I had a contract that was issued until December 24th, 2021 but they breached the contract and I had to return the vehicle on December 17th, 2021. I was already in a current contract that was until December 17th, 2021 but received a phone call from the representative 3 days prior stating that I had to return it the next day. This was the 1st breach of contract. They forced me to bring the van in 3 weeks prior ... read more
Business response:
Hello *******, I am sorry about the issues you had during your rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
If I could leave zero stars I would. I rented a car hauler through them. I returned it the same day I rented it. However, nobody ever checked it in. I was charged $800 over what I was quoted. Called the corporate office and had it corrected. Now almost 2 weeks after the fact I wake up and once again was charged $800. I would highly not recommend using this company.
Business response:
Hello ******** I am sorry about the issues you are having with this rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I went to day to get propane an I was refused to have any for what reason I dont understand. 2 people come out an just started talking telling me dont go in an what do you want propan I said yes but they just started telling me to get it out of truck turn truck off then told me to leave. Then I told them I have made complaints before at this location but they did care then they locked the propane ** in went back in the store. I think them 2 employees need to be pulled to the side in talk to bad .
Business response:
Hello ********** am sorry about the issues you had trying to get propane. I sent you an email asking for some additional information so the correct management team can address your concern. I apologize again for any inconvenience.
After reading all these comments I am glad I am suing Uhaul moving and storage. My experience is the same or very similar to the unsatisfied customers who wrote reviews here on the BBB website. My experience started with renting Uboxes in one city. That was a complete nightmare. Then I rented a storage unit in the new city I moved to. That was nightmare number two. Then the final straw that broke the camels back was this. I have been stalked by the police for the last 4 years because I am a whistleblower about some illegal t... read more
Business response:
Hello Allanna. I apologize for any issues you've had. Please be advised your issue is being addressed by our *****************
I will never use this company again. They think it's okay to steal money from customers. I rented a 10' truck from U-Haul online. I was supposed to get a furniture dolly which I only wanted because I wasn't going to have any help.. When I picked the truck up there was no furniture dolly in the back of my truck. I did report this after I realized that it wasn't there but got no response from that. The floor board was also very dirty with muddy footprints and dirt. Didn't bother me at the the time. I got finished using the tru... read more
Business response:
Hello *******, I am sorry about the issues you had with your recent rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I had a guaranteed reservation I get to location second time of this location that the truck is not available and then come to find out they have another truck that they didn't want to tell me about just sitting in the lot for someone else even though they had a guaranteed reservation for me.
Business response:
Hello *******, I am sorry about the issues you had with your reservation not being filled. I reviewed the existing complaint and see a resolution had already been provided. I apologize again for any inconvenience.
I had a ubox shipped from ** to the ***** heights uhaul facility. My first mistake was using uhaul and if I could I would give them a negative rating but that's not an option. With the transfer I get text and email my box arrived at the said location so I go over on a weekend to retrieve it, first they didn't know where it was, second I was informed I had to give 24 hour notice I was coming. The 24 hour notice was never told to me but the big thing was they didn't know where was, so as I was leaving I turn where you couldn't... read more
Business response:
Hello ******, I am sorry about the issues you had with this U-Box order. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
After dropping off the truck during the appropriate hours listed on the contract I noticed there wasn't anyone to check in the equipment to ensure I wasn't charged a late fee. This was at the ***** street location in ***********. No worries, I called the customer service number and was assured that because I gotten the items there on time that the fee would not be assessed. The agent on the other line took quite some time typing into my paperwork on her end so I know uhaul has record of my conversation. I have the call logs,... read more
Business response:
Hello *****, I am sorry about the issues you had with the rental charges. I sent you a separate email addressing your concern. If we can assist further, please let us know. I apologize again for any inconvenience.
They auction off private, deceased family members, all my work supplies(caregiver), computer and etc. My family private and personal items are in some strangers possessions. Family photos. My entire ******************* a flash. Plus still have a negative balance.
Business response:
Hello *******. I apologize for what you are going through. Unfortunately, I was not able to locate the storage contract with the information provided in your review. Please provide the details of the storage contract (name on contract, location address, unit number etc) so we can have this issue addressed for you.
Frequently asked questions about U-Haul Trailer Hitches
How is U-Haul Trailer Hitches rated?
U-Haul Trailer Hitches has a 1.1 star rating with 765 reviews.
When is U-Haul Trailer Hitches open?
U-Haul Trailer Hitches is closed now. It will open at 7:00 a.m.
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