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U-Haul Trailer Hitches
- Automotive
- Roseburg, OR
About this business
U-Haul is an industry leader when it comes to trailer hitches. Not only are we the #1 trailer hitch installation provider in the North America, but we also carry an assortment of hitch accessories, including bike racks, cargo carriers, and other towing accessories. We also offer custom trailer hitches, so you're guaranteed to find the perfect hitch for your vehicle. No matter what your trailer hitch needs are, U-Haul has you covered. Have questions? Give us a call today or visit your local Roseburg certified U-Haul Hitch Cen... read more
Location details
1182 NE Stephens St, Roseburg, OR, 97470, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
This how U-HAUL treats their customers. I reserved a 20ft truck for moving in advance online for pickup at 9AM & confirmation. Arrived at the pick up place in ******* ** in a uber. Truck was no where to be found! Ok The agent immediate call UHAUL, stated that he did not have a truck available. So I called Uhaul I was told it was a error and that a truck would be available in a few hours. I waited for 3 hours NO call yet from UHAUL. I reach out again to see how the progress was coming because I had hired 3 helpers at 8:30am. ... read more
Business response:
Hello *****, I am terribly sorry about the issues you had with your reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
They are a scam they tell you, you have to keep equipment in the truck that takes up space and if you remove the equipment to use the room in the truck you rented, they charge you rent for equipment that is in your way. They are abusive and act like your stupid when you ask them a question. The general Maneger, *****************************, Allowed his employee, ****** L, to laugh at me when i was trying to report the abuse. HE than deffended his employee which tells me they do this all the time and only offer tp remove the... read more
Business response:
Hello ******, I am sorry about the experience you had while trying to pick up your reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
they need to learn how to charge accordingly the mistake was made on their end as they are trying to overcharge me for their mis communication on therw paper work
Business response:
Hello ******, I am sorry about the issues you had with your charges. I sent you a separate email requesting additional information because I was not able to location a contract using the information listed in the review. I apologize again for any inconvenience.
HORRIBLE CUSTOMER SERVICE FROM ****** AND EVEN WORSE FROM ******** THE SUPPOSED MANAGER. ITS LIKE THESE TWO WOMEN JUST DIDNT WANT ME TO RENT A VAN. I CAME IN TO GET A VAN TO MOVE MY NEW NEW MACHINARY FOR MY SMALL BUSINESS & AFTER STATING A MILLION TIMES THAT I NEEDED A "MAJOR CREDIT ****" TO RENT THE VEHICLE ****** PROCEEDED TO TELL ME MY **** CREDIT **** WAS NOT A CREDIT **** AND THE SUPOSSED MANAGER ******** WITHOUT EVEN LOOKING AT THE **** CALLED IT A DEBIT **** AND CALLED ME OUT OF LINE FOR BEING UPSET. WHAT KIND OF JOKE... read more
Business response:
Hello *******I am sorry about the issues you had when trying to rent from U-Haul. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Uhaul reservation system is useless. Why even have a reservation system if you can't deliver on reserving trucks for people that try to reserve one; that is your business, logistics. If you can't provide on reservations then you shouldn't take the reservation; or give a bigger window of return to allow for margin of error. I reserved a 20' truck a full week in advance to be notified the day prior around 3:30pm that truck won't be avail for 11 am pickup, but a larger truck 26' at a different location but only avail a 1pm, to ... read more
Business response:
Hello *****, I am sorry about the issues you had with your reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
My info was stolen and then used at the north saint **** location. Not sure how someone named ****** was able to rent a 20ft truck using my credit card numbers. Not even the physical credit card but just the numbers. So clearly no ID verification is required to match or even be seen by any employee upon getting keys. I contacted the customer service multiple times to report that their vehicle was rented by someone else i didn't know using my credit card, they said they would flag the vehicle. I then got a text reply from uha... read more
Business response:
Hello ******, I am sorry about what happened. I sent you a separate email requesting some additional information. I apologize again for any inconvenience.
Terrible customer service. Here's my experience:Called the store during working hours (about 2PM) to have a trailer hitch put on my automobile for a bike rack. No answer. Got the national answering service instead who said they could help me. *********************** proceeded to fumble and bumble through the process, asking me my phone number no less than 3 times, asking what I wanted multiple times, what time and day I wanted the hitch put on multiple times. Eventually we got to the place where I had a reservation to put my... read more
Business response:
Hello ****, I am sorry you had so many issues with the hitch appointment. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
It's insane how u guys will charge a 5 dollar per gallon fee for having less gas but can't reimburse for accidentally filling up past the fill ****
Business response:
Hello *****I am sorry about the issue you have with the fuel policy. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
U-Haul reservation system is a joke. Dont expect to get your truck at the location you reserved it at. Dont expect to get it for the price you reserved it at. What a joke. I reserved a 20 truck a month ago. Now, today, the day before our move. They call and say they dont have the truck, but that I can get the closest one on Whidbey Island. Yea, you heard that right. They forced me into a position where I had to spend 6 hours on a friday after work waiting for ferries, paying $60 for the ferry, to get the truck I reserved a m... read more
Business response:
Hello ****, I am sorry about the issues you had with reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Frequently asked questions about U-Haul Trailer Hitches
How is U-Haul Trailer Hitches rated?
U-Haul Trailer Hitches has a 1.1 star rating with 765 reviews.
When is U-Haul Trailer Hitches open?
U-Haul Trailer Hitches is closed now. It will open at 7:00 a.m.
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