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U-Haul Trailer Hitches
- Automotive
- Roseburg, OR
About this business
U-Haul is an industry leader when it comes to trailer hitches. Not only are we the #1 trailer hitch installation provider in the North America, but we also carry an assortment of hitch accessories, including bike racks, cargo carriers, and other towing accessories. We also offer custom trailer hitches, so you're guaranteed to find the perfect hitch for your vehicle. No matter what your trailer hitch needs are, U-Haul has you covered. Have questions? Give us a call today or visit your local Roseburg certified U-Haul Hitch Cen... read more
Location details
1182 NE Stephens St, Roseburg, OR, 97470, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
I reserved a 26' foot truck on March 22, 2022 for a one-way move occurring on May 5 (Over six weeks in advance). There was no indication that there was any issue with the Pick Up, Drop Off or truck selection when making the reservation.On May 4th, two days before picking up the truck, I was notified that there are no more 26' foot trucks. Anywhere. I was have to take a 20' Tuck and a 6' x 12' trailer. Fine. Not ideal but we can make it work.On the day of the pickup, May 5th, I was then told that the only 6' x 12' trailer the... read more
Business response:
Hello *****, I am sorry about the issues you had with your reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I made a reservation to rent a car hauler more than a month in advance. They made the reservation with me, took my credit card information, sent me a confirmation email, along with an email instructing me to do an online check in to make the process go faster, which I did. I called to confirm my reservation about 9 days prior to scheduled pick up and was assured everything was fine. A-day and a half before scheduled pick up I get called and told they don't have a trailer for me. We need to be in ********* in 4 days with both... read more
Business response:
Hello ***, I am sorry about the issues you had with your reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
When making a reservation for a tow dolly I was told they only use the credit card to hold and I would be able to pay cash when picking up tow dolly. This was not the case. Had to take cash load it onto card then come back to pay. Once we got tow dolly hooked up we did light check and the left side lights did not work. Employee said all we have to do is bang the side a couple of times and they would come on. Also there was prior damage to the left side dolly wheel cover and I asked if that all needed to be noted and should I... read more
Business response:
Hello *******, I am sorry about the issues you had with your tow dolly rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I am disabled. I have a tracheotomy and require the use of a power wheelchair. I recently purchased a new car and needed a receiver hitch installed to carry my wheelchair. Obviously, because this car doesn't yet have a hitch, I had to leave my wheelchair at home today.I called Uhaul almost two weeks ago and scheduled the hitch installation. The person on the phone told me to be at the location on April 30th @ 11am. I showed up at 11 and the counter agent told me that my installation was cancelled. Their system shows that I w... read more
Business response:
Hello *******, I am sorry about the issues you had with the hitch installation reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I made a reservation for a moving truck one month out from moving, and they called me the day before saying that they had nothing for me and that the closest location for an available one was a 1-hour drive away. After calling other companies last minute, I've had no luck and have nothing but a tiny family trailer to use. I now have to make multiple trips to my new home, which is a 40-min drive away from where I currently live.
Business response:
Hello ******, I am sorry your reservation could not be filled at your preferred location. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
The brakes on a U-Haul truck apparently failed and it rolled across the street, hitting our legally parked and unoccupied car as well as a car parked behind ours. The person who had rented the truck contacted U-Hauls insurance company, RepWest. The RepWest representative told us to get an estimate for repair of our car and send it to him, which we promptly did. It is now 7 months later and, after messages from RepWest indicating that they would not pay for repair of our car until they also communicated with the owner of the ... read more
Business response:
Hello ******, I am sorry that happened to your car and that it has not been fixed yet. Your concern has been forwarded to ************************* so the claims adjuster or claims supervisor can follow up with you. I apologize again for any inconvenience.
Absolute worst service I have ever received period. I booked a 15 U-Haul on March 5, 2022 to be picked up on April 30, 2022. I had been sent a confirmation email from U-Haul confirming all my pick up and drop off details. Pick up April 30, 2022 at 8:30am in ****** Drop off May 1, 2022 at 8:30am in Fergus I received a text message on April 26, 2022 asking me to complete my check in to get the truck. I clicked on the link and all my pick up and drop off information had changed.Pick up April 30, 2022 5:30pm in ****** Drop off A... read more
Business response:
Hello ******** I am sorry about your reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Booked a U-Haul truck and auto-transport for a long-distance move and excited about making the transition back to the Midwest. I requested a pick up in ******, ** weeks prior to the move. However, within 72 hours they texted me a vague automated text message about pickup in ********, **. I called to learn more and verify this information and I understood from a U-Haul rep, their promise is customer pickup anywhere within the *****************.I believe it is unacceptable to travel over 260 miles to pick up a truck and auto t... read more
Business response:
Hello ******, I am sorry U-Haul was not able to fill your reservation at your preferred location. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I had to rent a u haul truck and dollies from this place. And then found out the woman I dealt with did nothing but lie to me, she told me I need to pay despoit, that she would e transfer me my refund, and she spelled my name wrong. I contacted u haul since it been a week, with no refund. And they told me that I only had to pay a deposit it I was using cash, that their company doesn't do etransfer. And when the lady I dealt with called to tell I was getting a refund that my name was spelled wrong and she said she would fix i... read more
Business response:
Hello ******, I am sorry about the issues you had with your rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Frequently asked questions about U-Haul Trailer Hitches
How is U-Haul Trailer Hitches rated?
U-Haul Trailer Hitches has a 1.1 star rating with 765 reviews.
When is U-Haul Trailer Hitches open?
U-Haul Trailer Hitches is closed now. It will open at 7:00 a.m.
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