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U-Haul Trailer Hitches
- Automotive
- Roseburg, OR
About this business
U-Haul is an industry leader when it comes to trailer hitches. Not only are we the #1 trailer hitch installation provider in the North America, but we also carry an assortment of hitch accessories, including bike racks, cargo carriers, and other towing accessories. We also offer custom trailer hitches, so you're guaranteed to find the perfect hitch for your vehicle. No matter what your trailer hitch needs are, U-Haul has you covered. Have questions? Give us a call today or visit your local Roseburg certified U-Haul Hitch Cen... read more
Location details
1182 NE Stephens St, Roseburg, OR, 97470, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
This was one of the worst experiences I have had with a business. U-haul is a scam. My experience:- They downsized my truck the day before my move.- Charged me the rate for a last minute booking on my downsized truck plus I had to rent an additional last minute trailer at premium pricing.- Changed my reservation time the morning of and caused me to miss half my time scheduled with my movers.- Charged me for an extra day of use even though I returned the truck two days early.- When I tried to speak to anyone in customer servi... read more
Business response:
Hello *******, I am sorry about the issues you had with your rentals. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
If I could give zero starts I would. To start off moving is a complicated time already. I needed to rent a uhaul for 6 days. I was unable to book online and had to do it over the phone. Im a visual person. I was unaware that the $361 I paid was for one day, it didnt include the 5 additional days because it was a one way rental. I was only going ***** miles from where I picked up. The person on the phone did not explain that there was a different fee for doing a one way trip. Had I returned at the store I got it from I would ... read more
Business response:
Hello ********, I am sorry about the issues you had with your rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
This company is very disrespectful in handling situations, moving my rental to a different location at the last minute. And speaking to you any kind of way the schedule Department the lady name is ******** I will never rent from UHaul again and will not refer anyone to use UHaul!!!!!!!!!
Business response:
Hello *****, I am sorry about the issues you had with your reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I had rented a U-hual to move furniture in to my new place, When i went to go pick up the U-Haul at my location they had advised me that the tank was filled at more then half a tank, when my brother had looked it was at less then half, we advised them of the mistake and they took full credit stating to just fill the tank as to what it was. We had brought the U-haul back to the store and my CC was charged for double the amount, I contacted the store right away to ask what had happened ? They stated there was no gas put into t... read more
Business response:
Hello ********, I am sorry about the issues you had with the rental. Your concern about the agent has been documented and forwarded to the appropriate management team to address directly with you. The fuel charge has been refunded back to your card and normally reflects within 5 business days. I apologize again for any inconvenience.
We set up rental in April for a one-way move using a 5x8 trailer in June. We were informed by email that we'd receive a call to finalize details the day prior to picking up the trailer at the local dealer. No call. The local dealer was unhelpful when the trailer was unavailable. Acted like it was our problem. Couldn't get ahold of anyone in their scheduling department. Caused a lot of undue stress for our family. Won't use U-HAUL again.
Business response:
Hello *****, I am sorry about the issues you had with the reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
They charge u for storage and lock you out after you pay
Business response:
Hello *****, I am sorry about the issues you had with your storage unit. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
HORRIBLE EXPERIENCE! We rented a 26' truck one month in advance, called to insure the truck would be there for pickup and they did not have a truck available for our reserved date. No explanation, no apologies, no solutions. They said they "might have a truck the following day for pickup 200 miles away". Unbelievable! Called Penske, they had a truck ready for us, threw in free moving pads, gave us an extra day, at half the price. USE PENSKE!
Business response:
Hello *******, I am terribly sorry U-Haul was not able to fill your reservation. Unfortunately, I was not able to locate a reservation using the name or email address listed in this review. We'd be happy to have this issue looked into for you once you provide the name and email address listed on the reservation. I apologize again for the frustration and concern this caused you.
Using uhauls ubox service was a nightmare! We moved cross country within the ************* thinking it should be a simple task. Nope! Our box arrived upside down and had the top (what used to be the bottom) completely ripped off and no one even bothered to cover it back up. No one stepped forward to take responsibility or filed any reports about it and to make things even better, we werent notified about the box showing up late until after I reached out to them to see why it hadnt shown up. Pretty sketchy that they didnt say... read more
Business response:
Hello ********** I am terribly sorry the **Box arrived in that condition. I reviewed both complaints filed about this issue and see the charges have already been addressed. Repwest will handle the claim for the damaged and missing items. I apologize again this happened.
Pros: - **************** people are nice!Cons:- Reservations aren't honored. I reserved a truck in one location and the day before, U-Haul called me to change the reservation. They gave me a much larger truck than I needed, which was annoying and frustrating, and I had to pay more in gasoline because the truck was bigger. - The reservation changed my pickup location, 20 miles away from where I needed to pick it up. During a busy event weekend, they made me go into a bad neighborhood to pick up the truck. Delayed my plans my ... read more
Business response:
Hello Stefano, I am sorry to hear your reservation didn't go as planned. Unfortunately, I was not able to find any rentals under the email provided in your review. While I did find resolved complaints under the same name, I am not able to confirm if it was yours or not. If your issue has not yet been resolved, please provide the email address listed on the rental order. Thank you and I apologize again for any inconvenience this caused you.
Frequently asked questions about U-Haul Trailer Hitches
How is U-Haul Trailer Hitches rated?
U-Haul Trailer Hitches has a 1.1 star rating with 765 reviews.
When is U-Haul Trailer Hitches open?
U-Haul Trailer Hitches is closed now. It will open at 7:00 a.m.
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