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U-Haul Trailer Hitches
- Automotive
- Roseburg, OR
About this business
U-Haul is an industry leader when it comes to trailer hitches. Not only are we the #1 trailer hitch installation provider in the North America, but we also carry an assortment of hitch accessories, including bike racks, cargo carriers, and other towing accessories. We also offer custom trailer hitches, so you're guaranteed to find the perfect hitch for your vehicle. No matter what your trailer hitch needs are, U-Haul has you covered. Have questions? Give us a call today or visit your local Roseburg certified U-Haul Hitch Cen... read more
Location details
1182 NE Stephens St, Roseburg, OR, 97470, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
My latino coworker and I just went to pick up our truck from this U-Haul location for the weekend for the ****** nonprofit that we work for. Despite our confirmation email, we were told that they couldnt let us have the truck for the duration we had reserved. ****, the general manager, then told us he would make it work anyway and then changed his mind after I presented my identification as the one who would be driving the truck. We were then told we seemed sketchy and were kicked out of the store. Ive never in my life been ... read more
Business response:
Hello ****. I am very sorry this happened. Unfortunately, I was not able to find the reservation using the information in the review. I sent you a separate email requesting additional information so we can have this issue addressed. I apologize again for this issue.
If I could do 1/8th of a star I would. I rented a U Haul vehicle hauler in the a week and a half ago to make my final move home after 22 years in the military. My reservation was cancelled inadvertently and when I called to ask why, they quickly fixed the problem and gave me a bit off the rental so it cost me around $138. My wife left 1 day after I did and when she rented the same trailer on Monday, June 13th 2022 they told her the rental would be $700. She asked if it was a mistake and told them what it had cost me. They to... read more
Business response:
Hello Rob, I am sorry about the issues you had with your rental rates. Rates do change based on supply and demand but we documented your concern and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
We reserved a truck a month out before our move. The day of the move we get a call first saying they did not have a reservation for us. Then they changed their mind saying they found it but didn't have a truck and directed us to another location 30 minutes further out. We were forewarned that this may happen, but at least gave them a chance. I called and after being on hold **************************** to another department. We stayed on hold for 1 hour 19 minutes before being cut off. We recommend NOT using the location on ... read more
Business response:
Hello ******, I am sorry about the issues you had with your reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Do not rent a truck from them, you will be over charged
Business response:
********************, I am sorry about the issues you had with your rental charges. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I almost never write a review but the experience I had with uhaul made want to give a negative review I recently made a reservation with uhaul and I made well in advance I wanted to pick up the truck at 10 in the morning so after loading I should be able to leave in the afternoon but a day before the pickup date they changed my reservation to a location that is almost 2 hours away from where I live and they changed it to 4:30 in the afternoon that means that an order to get my truck I'll have to drive two hours to get the tr... read more
Business response:
Hello *****, I am sorry about the issues you had with your reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Worst customer service in **********************. CEO and COO ***** big time. They are dinossaurs in a industry that requires more tech if they wanna succeed in this new world. Any uhaul you search on ****** reviews you will see there is a patern in their complains and CUSTOMER SERVICE is on top of them.
Business response:
Hello *******, I apologize for any issues you've had. Your concern has been documented and forwarded to a management team to address directly with you. I apologize again for any inconvenience.
The customer service and assistance was awful. Every issue that came up I would call the main line and be transferred endlessly to the wrong department, Ill transfer you to the correct one or when I was transferred the line would disconnect. 80% of the employees were clueless how to address any issues. Extremely frustrating and very poor communication. I will not use uhaul again.
Business response:
Hello ***, I apologize for the issues you had with your reservation. I was able to refund the 10%. Normally this takes about 5 business days to reflect on your card account. I apologize again for the inconvenience you experienced.
We decided to rent a van from Queensview location to do small moving jobs for our family. When my husband gave back the **** He was told There is a dent on the back of the van. And He will be charged for the damage. They were very inpatient And told him because he had signed his name, he has agreed the van was good and they can charge immediately without his permission. When I got there to pick up my husband, I tried to communicate with the manager *******. Her attitude was awful. She said I'm asking you to leave right now b... read more
Business response:
Hello *****, I am sorry about the issues you had. I sent a separate email to you requesting additional information because we were not able to locate the rental contract using the information from this review. I apologize again for any inconvenience.
Well I have a storage unit at their U-Haul facility near the ******** on *************************** in ***********. I have on number is occasions been in there and there has been nothing in their bathrrooms for toiletries and also one of the bathrooms didn't have soap so I had to use the other one and then use hand wiping paper from the dispenser to take care of my bowl movement. Also today I was in the storage unit a a cleaning lady asked if I had a storage unit which I did. U was using an electrical outlet to charge my ph... read more
Frequently asked questions about U-Haul Trailer Hitches
How is U-Haul Trailer Hitches rated?
U-Haul Trailer Hitches has a 1.1 star rating with 765 reviews.
When is U-Haul Trailer Hitches open?
U-Haul Trailer Hitches is closed now. It will open at 7:00 a.m.
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