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U-Haul Trailer Hitches
- Automotive
- Roseburg, OR
About this business
U-Haul is an industry leader when it comes to trailer hitches. Not only are we the #1 trailer hitch installation provider in the North America, but we also carry an assortment of hitch accessories, including bike racks, cargo carriers, and other towing accessories. We also offer custom trailer hitches, so you're guaranteed to find the perfect hitch for your vehicle. No matter what your trailer hitch needs are, U-Haul has you covered. Have questions? Give us a call today or visit your local Roseburg certified U-Haul Hitch Cen... read more
Location details
1182 NE Stephens St, Roseburg, OR, 97470, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
Reserved a truck March 4th at ************************************************* for April 29, 2022 at 9am. On April 28, 2022 at 4:33pm, I received an email stating that my truck was cancelled which was only 16 hrs before our move. We called them at least 6 times and as soon as we told them they cancelled our truck they would hang up on us. They are lucky their office was closing at 5pm because we would of showed up at the uhaul. Very poor business ethic, Uhaul staff needs to be trained properly instead of replying to people ... read more
Business response:
Hello ********, I am sorry about the issues you had with your reservation. I sent you a separate email requesting additional information. I apologize again for any inconvenience.
Rented a truck for 8:30 a.m. at a location oh, I've been waiting here for an hour now. Apparently they're dealers do not get notified when their trucks are being rented so that they can be available for the keys. Also they do not want to live up to their $50 promise that if the truck is unavailable you will get $50! Very bad business. Tried to call customer service multiple times and got nowhere. Now they say that the lady is on the way but she has to clean out the truck still? Really? This is how you do business?
Business response:
Hello *****, I am sorry about the issues you had trying to get your rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I rent the storage in U-haul ****************************************************** location, when I went to make a payment my surprise. They reserved my storage to other client because my storage was empty and the point is my contract expire *** 15-2022 and I went to pay *** 14-2022 if is empty or not is my problem I paid for that space and they gave to another person, before my month expire without me know it they do not respect the contract and nobody told me I have to use a lock with lock or without lock anyway I paid fo... read more
Business response:
Hello ******** I am sorry about the issues you had with your storage unit. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
This location, while clean and safe, has some serious issues they need to address. In January 2021, the manager at the time emptied my unit at the facility after I told her I had to quarantine; my payment was not late. Early in the morning, she called me yelling at me for not moving out of my unit. Their contract states that I am allowed to stay in my unit unless a certain amount of time passes with non payment. She emptied it on the day it was due. When I found out that the unit had been rented to someone else, I assumed it... read more
Business response:
Thank you for reaching out here with your concerns. Per the Letter of Representation received from the attorney of ***************************, we will be working directly with the attorney on this matter.
I reserved a 9 foot trailer a week in advance. They only offered a smaller trailer- that wont work.Customer service inside the store was horrible. They guys outside are great
Business response:
Hello *****, I apologize the size trailer you needed was not available. The reservation notes indicate the location processed the Reservation Guarantee already. We are truly sorry we were not able to fill the reservation with the equipment you needed. If we can assist further, please let us know.
This has been the worst experience I have had with any company. They appeared to retaliate against me when they breached the contract and I pointed it out. I was able to login and pay my storage rent online for the first two months. After that, when I would login to pay the site told me I had no rent due. I know this wasn't true because they gladly accepted payment over the phone or via check through snail-mail. The site magically stopped allowing me to pay after they erroneously locked me out of my unit. Furthermore, when I... read more
Business response:
Hello *******, I am sorry about the issues you had with your storage unit. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Same as most others, reservation cancelled last minute because they had **** trucks available. What a c*** company.
Business response:
Hello ****. I apologize your reservation was canceled. I sent you a separate email asking for additional information. Once we have that information, we can have the appropriate management team address your concern. I apologize again for what happened.
I have used this Uhaul location vor over forty years. However, I made Hitch and Electrical Harness purchase through Uhaul.com.After waiting 3 week for the install appointment, the day of the install, and when we got onsite, I was told the Electrical Harness was not onsite. They said they would order the Electrical Harness from **** and have it the next day. Two week later Uhaul does not have the harness, and has not followed up with the install or even keeping additional appointments.*******************
Business response:
Hello *****, I am sorry about the issues you had with the appointment. I sent you a separate email in regard to this issue requesting additional information. I apologize again for the inconvenience this caused you.
Reserved a 20 foot truck and car transport to go from ********** ******* to ********. I made the reservation 3 weeks in advance. I had called into the ********** ******* Uhaul to make the reservation which I believe they gave me to the reservation department. I was given the confirmation number and was told I would receive a call, text, or email with where I would need to pick the truck up from a couple days before my reservation. I had reserved the truck for a Saturday morning at noon. On Friday, I had not heard from Uhaul ... read more
Business response:
Hello *****, I am sorry about the issues you had reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Frequently asked questions about U-Haul Trailer Hitches
How is U-Haul Trailer Hitches rated?
U-Haul Trailer Hitches has a 1.1 star rating with 765 reviews.
When is U-Haul Trailer Hitches open?
U-Haul Trailer Hitches is closed now. It will open at 7:00 a.m.
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