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U-Haul Trailer Hitches
- Automotive
- Roseburg, OR
About this business
U-Haul is an industry leader when it comes to trailer hitches. Not only are we the #1 trailer hitch installation provider in the North America, but we also carry an assortment of hitch accessories, including bike racks, cargo carriers, and other towing accessories. We also offer custom trailer hitches, so you're guaranteed to find the perfect hitch for your vehicle. No matter what your trailer hitch needs are, U-Haul has you covered. Have questions? Give us a call today or visit your local Roseburg certified U-Haul Hitch Cen... read more
Location details
1182 NE Stephens St, Roseburg, OR, 97470, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
We reserved a 20 ft truck in ******** three weeks and received a text today that we were to pick it up in ********************* three hours away. Told them we cant do that and was given a 15 ft 2 hours away. What is the point of a reservation!!! I talked to several people and they all have horrible experienced with u haul. We will never use or recommend U haul again!!
Business response:
Hello ******, I am sorry about the issues you had with your reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Our U-Haul experience wasnt bad until we went to return our truck. We picked a return location, but upon trying to return the truck we were told their parking lot was full. We had to return the truck to the location in ********** ** instead, which turned out to be a nightmare. There were 3 different parking lots there, so we parked the truck in the one with all the other trucks parked in it. The old uhaul building was changed to an employee building, so we had to walk through 2 different parking lots to get to the customer b... read more
Business response:
Hello *******, I am sorry about the issues you had while trying to drop off your rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Long rant alert! I just want to say that I have had the worst experience with U-Haul this weekend. I should have know it was going to be a problem when the split my reservation and had me pick up the truck and car transport from two different locations. It was downhill from that point forward. Picked up truck on Friday and was not told the truck had a flat tire until I picked up the car transport the next day. ( tire did not look flat to my untrained eye). So the only good thing was that the second pick up location spotted t... read more
Business response:
Hello ******, I am sorry about the issues you had with the moving help providers and the truck rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
My experience at the ********************* location in *********** was the worst customer experience I have ever received from a business. I had my two uboxes stored there for a month during my move. When I went to retrieve them it took them over half an hour to locate my boxes at their facility. I then ended up getting charged two months rent when I had already retrieved my items from their facility. It then took me almost a month to get reimbursed ($508). It took multiple phone calls and driving out to their location to fi... read more
Business response:
Hello *******I am sorry about the issues you had with the U-Box order and charges. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I rented a uhaul 6 months in advance to empty my storage unit that I had to get after my husband passed away and selling our house. After driving 4 hours, uhaul sent me a text saying they changed my pick up place and time. That place was 1 hour out of our way and I had only so much time to get this done. My son finally got them to upgrade the truck at our original pick up place. I paid for the insurance for the truck, but they refused to reimburse me for the tow I had to get. In order to make a reservation online, you must c... read more
Business response:
Hello ******, I am sorry for your loss and for the issues you had with the rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Reservations mean nothing. They make reservations for everybody initially. Then the day before they check if they can fulfill it. They call you (the day before) and inform you they cannot serve you. They were sued successfully in 2007 for this in ********** **. The corrupt Judge let them continue this in the settlement. So reservations are hollow and meaningless.
Business response:
Hello ****, I am sorry about the issues you had with your reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I recently looked on line for Uhaul vans for sale, then went to a local dealer to confirm they had vans for sale. The website was identical to what I had found on line. I went to the *********** area ************. location after driving 3 hours to view what appeared to be vehicles in good condition. I was surprised to find all of the vehicles i saw on line were in horrible and undrivable shape. The vehicles were scavenged for parts, tires flat, none ran. When I asked the clerk about it, he chuckled and said yes, they are for... read more
Business response:
Hello ***, I am sorry about the experience you had with the used truck sales program. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
The worst. Save you a looooot headache of this non-professional people. You will loose part of your stuff. Have a lot of your favorite things broken. With or without insurance . They will delivery your u-box in your neighbor 2 miles away and will not come back to move its you will literally have to load your car and make 100 trips to bring your stuff to your house to finish the move. Every ***** is a nightmare! Listen to this and save you HEADACHES AND NIGHTMARES! Dont use this service. You will loose EVERYTHING AND YOUR MON... read more
Business response:
Hello ******, I am sorry about the issues you had with your recent order. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
absolutely atrocious customer service. Truly unsurpassed in treating customers like garbage. Getting someone on the phone is impossible. The website is redundant asking you to fill in the same information over and over again. I sent an email, got a response that someone would call me. Nobody did. Called back to speak with someone at the number given. After having my time wasted with their automated system which has no options for what I was calling about I finally get someone on the phone who tells me they can't help me and ... read more
Business response:
Hello *******, I am sorry about the multiple issues you've had with your dealings with U-Haul and thank you for taking my call. I will pass the information you shared to management. I apologize again for any inconvenience.
Frequently asked questions about U-Haul Trailer Hitches
How is U-Haul Trailer Hitches rated?
U-Haul Trailer Hitches has a 1.1 star rating with 765 reviews.
When is U-Haul Trailer Hitches open?
U-Haul Trailer Hitches is closed now. It will open at 7:00 a.m.
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