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U-Haul Trailer Hitches
- Automotive
- Roseburg, OR
About this business
U-Haul is an industry leader when it comes to trailer hitches. Not only are we the #1 trailer hitch installation provider in the North America, but we also carry an assortment of hitch accessories, including bike racks, cargo carriers, and other towing accessories. We also offer custom trailer hitches, so you're guaranteed to find the perfect hitch for your vehicle. No matter what your trailer hitch needs are, U-Haul has you covered. Have questions? Give us a call today or visit your local Roseburg certified U-Haul Hitch Cen... read more
Location details
1182 NE Stephens St, Roseburg, OR, 97470, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
We made reservations for moving truck at the beginning of May. 3 days before we were scheduled to get them we were informed that there are no truck available for our rental. We have rental numbers and everything and they will not let us rent the vehicles. They wernt goin to call and let us know about this until the day we were going to get them. Which is 2 days before we are suppose to move.
Business response:
Hello *******, I am sorry about the issues you had. Unfortunately, we were not able to locate the reservation and we sent you an email requesting additional information so we can look into this further for you. I apologize again for any inconvenience.
Ive had 3 bad experiences with uhaul over the last 2 years. The most recent is I reserved a truck more than a month in advance. They dont tell me till the day before till the day before where to pick up your truck and it was 30 extra miles away for my storage unit and it wasnt the size I ordered, OVER A MONTH IN ADVANCE. So not only did I have to drive etrxa miles, I also had to make multiple trips because the size I reversed wasnt available. When I asked for discount from the local Uhaul team, I was told no. That tells me t... read more
Business response:
Hello ****, I am sorry about the issues you've had with your rentals. I reviewed the concern for your most recent issue and see it was already addressed. I apologize again for any inconvenience and if we can assist further, please let us know.
I rented a U-Haul **Box to transport all of my belongings from ** to **. On the day it was supposed to arrive in ******* there was NO COMMUNICATION from U-Haul. I was on the phone for hours and transferred to several different lines and NO ONE could tell me where my stuff was. I was supposed to start a new job the next day and had no furniture. The day AFTER it was supposed to arrive I got a text message that said the **box is delayed (no kidding) and they didn't know where it was and they would reach out to the third party ... read more
Business response:
Hello *****, I am sorry about the issues you had with your **Box order. The **Box order did arrive late and the credit for this was already issued and I am sorry you were not kept better informed. Your concern about the receiving location has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Scheduled and confirmed a rental in *******, **. When I arrived for pickup, no one was there. Called UHauls customer service and the representative hung-up on me after I lost my temper. Called back and asked for a corporate manager. When I finally spoke to this manager at UHaul Corporate, I had to ask him to turn down his TV because I couldnt hear him (didnt mention the crying baby and barking dog). His response, ****** isnt even that loud. The only solution they offered was for me to drive a 1/2 hour to another franchise an... read more
Business response:
Hello *****, I am sorry about the issue you had with your reservation and the service provided. I sent the information about the service to the appropriate management team to review and address with those agents. You should have also received an email outlining the credit I issued for the location not being open to dispatch your truck. I apologize again for any inconvenience.
I made a reservation almost two weeks ago for a 15 truck from ****** to ******** for TOMORROW and I just received a call to tell me a truck is not available for me! Now what am I suppose to do!
Business response:
Hello ******, I am sorry about the issues you are having with your reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
The U-Haul customer service representative whom I talked with on the phone in *********, ******** provided me with incorrect rental information which convince me to go with U-Haul instead of choosing other less expensive alternatives that were available to me at the time I was finalizing my decision to go with U-Haul.3. I did not realize that the U-Haul representative had provided me with incorrect rental pricing information until the day I arrived to the U-Haul location in *************, only to find out that I had been pro... read more
Business response:
Hello ******, I am sorry you were not provided accurate information about your rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
On 4/25/2022 I visited the location in greenwood, ** on bypass 72. I had reserved a truck online so I can move everything from the unit. So we pick up the truck realized I was charged for a dolly and pads I never requested. I told it would be removed when I come back. I said ok. When we get to the unit it was locked out with your locks on it. I went back to the front counter and gave them the info on the unit they couldnt find it. There was another name on our unit ****. The young lady and young man didnt know what was wrong... read more
Business response:
Hello *****, I am terribly sorry about the issues you had with the storage unit. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I rented a U-Haul with an auto transport in ********, **. Driving across country, I was told that the truck was the best one they had. As I drove and got to ******* to refuel, I noticed that one of the straps that holds the vehicle down by the tire cam loose and completely off..... and I paid for labor for the guys at U-Haul to secure it. As we were in **********, The brakes goes out. I been dealing with U-Hauls roadside department all this time about refunding expenses while stuck without a truck.... and they only want to g... read more
Business response:
Hello ******, I am sorry about the issues you had during your rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
This is the worst company customer service I have ever endured. I reserved weeks in advance that I needed a truck to be at a specific location. I understand their policy but call me the day before I'm scheduled to get my rental to tell me that I have to go 18 miles away to pick up the vehicle? Seriously?? Why not call me a week before so I can reschedule my day, or cancel the reservation. This strong arm mentality service is BSI have no choice but to drive out of my way to get this vehicle as I'm driving out of state. You re... read more
Business response:
Hello **** I am sorry about the issue with your reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Frequently asked questions about U-Haul Trailer Hitches
How is U-Haul Trailer Hitches rated?
U-Haul Trailer Hitches has a 1.1 star rating with 765 reviews.
When is U-Haul Trailer Hitches open?
U-Haul Trailer Hitches is closed now. It will open tomorrow at 7:00 a.m.
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