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U-Haul Trailer Hitches
- Automotive
- Roseburg, OR
About this business
U-Haul is an industry leader when it comes to trailer hitches. Not only are we the #1 trailer hitch installation provider in the North America, but we also carry an assortment of hitch accessories, including bike racks, cargo carriers, and other towing accessories. We also offer custom trailer hitches, so you're guaranteed to find the perfect hitch for your vehicle. No matter what your trailer hitch needs are, U-Haul has you covered. Have questions? Give us a call today or visit your local Roseburg certified U-Haul Hitch Cen... read more
Location details
1182 NE Stephens St, Roseburg, OR, 97470, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
Uhaul has the literal worst customer service I have ever experienced. I was on hold for over 3 hours and no one could answer my question about something that was supposedly a common problem/request. I was hung up on an hour into being on hold without being able to speak to anyone. Then when I called back I was transfer 3 times and each time was on hold for 30 plus minutes. In addition to calling. I tried their customer service chat online and was ignored twice. The first time I didn't even get to talk to the person who was s... read more
Business response:
Hello Stef, I apologize you are having such a hard time reaching anyone. I was not able to find a reservation/rental under the information provided in the BBB Review. Please provide the name and email address listed on the order as well as what you need assistance with so we can assist your further. I apologize again for any inconvenience.
I rented a pickup on June 23rd at the U Haul in ******, **. I reported a severe inside cabin squeak and poor gas mileage (5 mpg based on the gas receipts I have on hand and miles driven) which cost me a lot of money as a result. U Haul did not offer to reimburse me for any of it. I asked to NOT have that same truck when I rented again on the 26th. I was told I'd be given a different one. When I arrived on the 26th, I got the same truck. I asked to have the other pickup that was on their lot. The woman who worked there told m... read more
Business response:
Hello **********, I am sorry about the issues you had with both rentals. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Worst communication Ive ever had. I used a Ubox to move, and it arrived a day late. No one told *** had to call and ask why it wasnt showing up. The people I spoke to were clueless about what was going on and gave me no sure answers. My reservation was to have the Ubox arrive on a Saturday. At one point I had an email saying it would be delivered on Friday. Then when I talked to them on the phone, they said it would be delivered on Sunday.Sunday comes around and I havent heard from anyone since Friday. I specifically told th... read more
Business response:
Hello *****, I am sorry about the issues you had with your U-Box delivery. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Re: Contract #******** I rented a truck to move on 3/30/2022. They quoted me $183.19 and charged me as such. But then they charged me $807.46 saying I had the truck over 24 hrs. Which is NOT TRUE. The truck was returned the same day. I had it for about 5 hrs and it was returned with gas filled. I also spoke to someone at Uhaul on April 15th to resolve this. I thought it had been resolved.My bank credited me the $807.46 on April 18th. They just took it out on June 24th because Uhaul never issued a credit to my bank account. I... read more
Business response:
Hello *****, I am sorry about the issues with your rental charges. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
My husband and I booked a 26-foot U-haul truck for our **** mile, multi-state move over one month in advance online. Online it stated that someone from U-hual would call us the day before our scheduled pick-up time to confirm the trucks availability at a store one-mile from our house in DC. Not only did we never receive a call from them, but when we called them ourselves the day of pick-up, they told us the truck was actually never going to be available in the first place, and we would have to drive over 1.5 hours to another... read more
Business response:
Hello *****, I am sorry about the issues you had with your reservation. Unfortunately, I was not able to find the reservation using the information provided in the review. Please provide the name and email address listed on the order so the appropriate manager can address this. I apologize again for any inconvenience.
I wish 0 stars was allowed. I had a planned Moving day. I booked moving help. I also booked Uhaul truck rental 5 days before move. I received confirmation email. I went into the online uhaul account and it said - you are all set. Now on the moving day, I called my pick up location number just as proactiveness. And the guy on that location was not just rude in speaking - but even said - I should call Uhaul and they will assist me. Not him. He said he doesnt have any order in my name and cant provide the truck. I went into my ... read more
Business response:
Hello *********, I am sorry about the issues you had with your reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I made a reservation for 5 x 8 trailer to be picked up on the 25th of June at 12:30pm I received a call confirming my reservation and providing me the location to pick up.I wen to the location to pick up the trailer and was informed that they do not have any trailer available as the family who were supposed to bring their trailer did not return it .They could not locate a trailer for me as I have made plans and hotel reservations that I cannot change, The staff kept saying that we are sorry but there is nothing we can do and... read more
Business response:
Hello ******, I am sorry about the issues you had with the reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Never again. Truck broke down after 250 miles. ****** 6 hours for roadside in 103 heat with two dogs. It's been a week and no promised refund, no promised manager call to discuss my case, basically nothing they promised has been delivered. Do not use this company.
Business response:
Hello *****, I am terribly sorry about the issues you had during the rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Do not rent from uhaul go anywhere but. They rip people out of thousands of dollars every single month with their contracts and ridiculous late fees. The only company i know that will charge you half a month's rent for a 30day late fee, that is $100! I have tried to talk to the manager as well as the district manager about these fees, they don't care. Everyone is hurting in Canada right now, food and shelter come first. Storage is going to come last but the main thing is that it always gets paid. Uhaul ends up taking money t... read more
Business response:
Hello Serenda, I am sorry about the issues you had with your storage unit. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Frequently asked questions about U-Haul Trailer Hitches
How is U-Haul Trailer Hitches rated?
U-Haul Trailer Hitches has a 1.1 star rating with 765 reviews.
When is U-Haul Trailer Hitches open?
U-Haul Trailer Hitches is open now. It will close at 7:00 p.m.
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