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U-Haul Trailer Hitches
- Automotive
- Roseburg, OR
About this business
U-Haul is an industry leader when it comes to trailer hitches. Not only are we the #1 trailer hitch installation provider in the North America, but we also carry an assortment of hitch accessories, including bike racks, cargo carriers, and other towing accessories. We also offer custom trailer hitches, so you're guaranteed to find the perfect hitch for your vehicle. No matter what your trailer hitch needs are, U-Haul has you covered. Have questions? Give us a call today or visit your local Roseburg certified U-Haul Hitch Cen... read more
Location details
1182 NE Stephens St, Roseburg, OR, 97470, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
Uhaul somehow shipped my Ubox to the wrong state based on the previous customer contract before me. So I was promised an arrival date of 7/1/22 to my City and State. On 6/30/22, I found out it was accidentally shipped across the country. I was then told I would then receive it **** days later. It is now 7/11/22, and my box is still sitting in a warehouse across the country with no ETA of when it will ship. Furthermore, no one in UHAUL is willing to direct me to their manager or other higher-up to get this issue resolved imme... read more
Business response:
Hello *****, I am sorry about the issues you are having with your U-Box order. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
UHaul is the absolute worst company to move with. They messed up from the first moment by renting my truck to someone else and because UHaul subs contracts most of the rentals, nothing can be done. Luckily the place I was originally supposed to rent a 15 ft truck from (that Uhaul put at a different location and approved the rental to someone else in breach of the contract with me) found a 10ft truck for the next day and held my car dolly reservation over. The car dolly was unsafe and missing the safety pin, we had to fashion... read more
Business response:
Hello *******, I apologize for the issues you had during your entire rental process. Unfortunately, I was only able to find canceled orders using the information in the review. Please provide the name and email address listed on the completed order so we can have the appropriate managers address these issues. I apologize again for any inconvenience.
My ubox is a month late. I called uhaul over and over and over for weeks to find out what was going on. Nobody was helping. They were all giving me different answers or hanging up the phone. Finally at week three that it was past due, I got a call saying they lost my ubox at the facility and needed to get a description from me to know what it looked like. After they found it, they are still charging me the full amount even though I have not seen the box yet and dont even know if it is the right one. The ubox is finally in my... read more
Business response:
Hello ******, I am sorry about the issues you've had and are having with your U-Box order. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Took my credit card info, guaranteed me my trailer, 3 hrs. before I pick up, they called to say no trailer and no options. They lie. They will never refuse a reservation, they could care less about the customers and how they leave them stranded There should be some kind of fines for companies like this
Business response:
Hello *****, I am sorry about the issues you had with your reservation. Your concern has been documented and we have issued a $50 Reservation Guarantee to the card on file because we were not able to fulfill your scheduled reservation. This normally reflects within 5 business days. I apologize again for any inconvenience.
I rented a 15' truck for 24 hours from one location and was sent a message that the truck needed to be picked up from another. When I went to the 2nd location to pick it up, I was told I needed a lockbox code to get the key to the truck. U-Haul on-line never sent me a code. The manager at the site had the code but he was not available and no one else in the Kwik-Stop had it. I was at the Kwik-Stop on the phone to customer service on hold for over 1 hr only to be hung up on - no one ever picked up. Also, on my daughter's phon... read more
Business response:
Hello ******, I am sorry about the issues you had during your rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I brought a hitch from them and it dont fit so I wanted a refund I never left their parking lot they said they were only able to refund me the cargo but not the hitch because it had rust on it which my receipt didnt say no refund or neither did the people who worked their AND I ASK FOR THE MANAGER THEY SAID HE WAS GONE WHOLE TIME HE WAS IN THE BACK WITH ANOTHER WORKER SMOKING *********************** GENERAL MANAGER this place is unprofessional they all on their phones smoking weed on the back in the uhaul truck and the light... read more
Business response:
Hello ********, I am sorry about the issues you had with your order. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
07/01/2022 Submitted to Uhaul 07/05/2022 Formal complaint to BBB. Re: 06/18/-06/20/2022 Dispute involving Reservations (******** & 13312011)Changes in **************************** deer accident Unnecessarily spent > 12 hrs in high temps in an inoperable truck w/ no water, food or able use bathroom Nearly stranded overnight @ a closed repair hub Spent > $500 to return; Indignant over treatment (forced rent a replacement for 2 days, submit additional contacts w/o cause) had existing reservation & charged in city rental 2xs?REM... read more
Business response:
Hello Yvo, I am terribly sorry for your experience. Your BBB complaint is being addressed and we will respond via the BBB complaint you filed earlier. I apologize again for what took place.
Today I went to pick up my uhaul only for them to tell me that they didn't have my uhaul at the specified location. My move in date is ruined and I was offered no solutions towards their mistake. Uhaul is an awful company and I recommend you go with any other business because Uhaul has no regards for their customers or their lives. An absolutely pathetic company, never use their services.
Business response:
Hello ******, I am sorry about the issues you had with your reservation. I reviewed the existing complaint and see it had already been documented and addressed. I apologize again for any inconvenience.
Really bad experiences, not just once but multiple, after the last problem with them, there is no way I'll use them again, horrible service, and issues with trucks, there isn't really anything to add here as the previous reviews tells it all, and I agree with everything there.
Business response:
Hello Khal, I am sorry about the issues you've had. If you would be able to provide more specific information about what happened and for which order(s), we'd be happy to have the appropriate management team to address those directly with you. I apologize again for any inconvenience.
Frequently asked questions about U-Haul Trailer Hitches
How is U-Haul Trailer Hitches rated?
U-Haul Trailer Hitches has a 1.1 star rating with 765 reviews.
When is U-Haul Trailer Hitches open?
U-Haul Trailer Hitches is open now. It will close at 7:00 p.m.
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