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U-Haul Trailer Hitches
- Automotive
- Roseburg, OR
About this business
U-Haul is an industry leader when it comes to trailer hitches. Not only are we the #1 trailer hitch installation provider in the North America, but we also carry an assortment of hitch accessories, including bike racks, cargo carriers, and other towing accessories. We also offer custom trailer hitches, so you're guaranteed to find the perfect hitch for your vehicle. No matter what your trailer hitch needs are, U-Haul has you covered. Have questions? Give us a call today or visit your local Roseburg certified U-Haul Hitch Cen... read more
Location details
1182 NE Stephens St, Roseburg, OR, 97470, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
I rented a 10' truck on July 21, 2022 for a move on August *****, 2021. Two hours before I was supposed to pick up the truck on August 12 I missed a call from U-Haul in ******, **. He left a voicemail that they did not have a truck for me at my location. The man in the voicemail said but "luckily" they had another truck for me at another location 30+ minutes away. I called the ****** location and was told they just did not have the truck because it had not been returned... the time had been extended by the previous renter. W... read more
Business response:
I want to apologize for the inconvenience you experienced with your U-Haul transaction. I have directed the information you provided to our Traffic Manager for our ********* *************** for further follow up. You should receive a response from them soon. We appreciate your feedback.
I reserved a truck in *********** ** fort a 14ft truck several weeks in advance. A day before a manager called me and said that truck was not available and only one avail was a 26 ft 15 miles away. i told them i would pick it up at 1:30pm on a Saturday. When iarrived at the locvation on *********. ******, ** they were closed. on door it states open to 4pm. I called the number of the manager who called me late Friday and a girl answered she was rude and unprofessional as well. I spoke with area manager, he was also rude. as a... read more
Business response:
********************, I apologize for the inconvenience you experienced with your recent move. Our records indicate a full refund for the rental fee was issued back to your credit card for your inconvenience along with an apology from ****** **************** Please be assured the information you provided has been addressed with all involved to ensure our customers are receiving the quality of service they have come to expect and deserve from U-Haul. We appreciate your feedback.
I called to get a truck and they said uhaul pods would be the same price, so we went with there pods. 5 days before I was scheduled to get them, they called to confirm and go over location and cost. The cost was 4000$ higher than told on original schedule call. Had no choice, so had to go with them. The day before having them dropped off at our house we called to confirm and they told us they would not delivered to our area. We were in disbelief, they told us they dont know why the representative told us they delivered to ou... read more
Business response:
Our Traffic Manager for our ************************ spoke to ********************** on July 29th. His reservation was always set up as unload on site and was emailed to **********************. He was quoted a rate for delivery at the time reservation was made, however, ********************** never set it up. We helped him set up moving helpers and ********************** understood he would not be issued a refund for his move. We apologize for the inconvenience he experienced.
I rented a 20' truck, for the weekend of Aug 6, 2022, I reserved the truck two weeks prior to Aug 6. UHaul stated that due to availability I would receive a call informing me where to pickup the truck. The day before pickup, UHaul called as promised. I was told the only truck they had for me was a 26' and it was 40 miles away. The UHaul rep said I would still be charged for the 20' rental. I picked up the truck and after I unloaded and returned the truck, I reviewed my ****. I was charged for the 26' truck. I called UHaul to... read more
Business response:
****************, We want to offer you our apology for the inconvenience you experienced with your recent U-Haul move. Our records indicate a refund for the difference in rates was issued back to your **** account on August 11th and will post to your credit card within the next 5 business days. We appreciate your feedback.
The worst experience! Do not use the Uhaul boxes to make a move anywhere. First off customer service is horrible, and they continue to pass you on to someone else for each problem with a wait time of 45 minutes each time. Their contract states one thing and their customer service states another and the company does not honor what was said or what was in writing through online customer service. I made a move from *** to *** and my boxes were never picked up and late to my destination, it took me reaching out to them to find o... read more
Business response:
************, We would like to apologize for the inconvenience you experienced with your move. Our records indicate a refund for $350 was issued to you for the late delivery. Please be assured we will follow up with all involved to ensure our customers are receiving the quality of service they have come to expect and deserve from U-Haul. We appreciate your feedback.
Imagine buying a plane ticket in 8 weeks from *********** to ****** for your wedding. Two days before your flight you are called by the airport and told you are leaving from ****** and you have no choice. That is the experience of renting a Uhaul trailer.They will call you 2 days before your move and tell you that you have to travel 2 hours to get a trailer because they have none in the entire metropolitan area of your choice. This occurs even if you reserve the trailer 8 weeks ahead of time.And they don't. care. at. all.
Business response:
Hello ****, I am sorry about the issues you are having with your reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I was charged around $2,500 for a 20ft truck (a $1,000 increase from two years ago), but I had no choice but to rent it. The guy at the pickup location was very nice and helpful. However, once I loaded all of my belongings, I hit the road and tried to fill up the tank. It simply would not accept gas. I figured this was the gas station, and went to another one... same problem. The gas tank would literally accept 10 cents of gas at a time before shutting off the pump, sometimes ejecting gas all over the place (which was rather... read more
Business response:
Hello *****, I am sorry about the issues you had during your rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
If I could give them zero stars I would! I reserved a 15 foot truck to move my daughter 60 miles. All I needed was a 10 foot truck, but none were available. Arrived a the pick up location and guess what, no truck! Told to go to another location. Arrived at second location, this time an actual Uhaul facility. Guess what? No truck. Now, I pissed! Told to go to a third location in the opposite direction!!! Third location, they have a truck. A 26 foot truck!!! Horrible to drive, brakes were in bad condition. Hit the brake pedal ... read more
Business response:
Hello *****, I am sorry about the multiple issues you had during the rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Beware of GUARANTEED reservations!!! We did a one way move from ** to **. Picked up the truck on Thursday but no appliance dolly, which we reserved along with the truck. Did not have to pay for it but had to move heavy stuff with a regular dolly. Got to ******* on Friday and our storage unit was UNAVAILABLE! No one ever called us to let us know. They gave us the truck for an extra 2 days and said they would call when our unit was available. No one ever called! Had to let our help go bc we had no unit to move into. Spent the ... read more
Business response:
Hello *****, I apologize for the issues you had with your reservations. Unfortunately, I was not able to locate them using the information in the review. Please provide the name and email address on both orders. Thank you and I apologize again for any inconvenience this caused you.
Frequently asked questions about U-Haul Trailer Hitches
How is U-Haul Trailer Hitches rated?
U-Haul Trailer Hitches has a 1.1 star rating with 765 reviews.
When is U-Haul Trailer Hitches open?
U-Haul Trailer Hitches is closed now. It will open at 9:00 a.m.
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