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U-Haul Trailer Hitches
- Automotive
- Roseburg, OR
About this business
U-Haul is an industry leader when it comes to trailer hitches. Not only are we the #1 trailer hitch installation provider in the North America, but we also carry an assortment of hitch accessories, including bike racks, cargo carriers, and other towing accessories. We also offer custom trailer hitches, so you're guaranteed to find the perfect hitch for your vehicle. No matter what your trailer hitch needs are, U-Haul has you covered. Have questions? Give us a call today or visit your local Roseburg certified U-Haul Hitch Cen... read more
Location details
1182 NE Stephens St, Roseburg, OR, 97470, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
Just returned pickup truck, rented for 2 days. Noticed I was charged for 3 days and 3 days ins. Plus mileage charged increase by 10 cents. Called to find out why. Seems mileages is due to weekend rate. This is not mention anywhere in their ads. Charged extra day because there system is set up to record time from pickup 24 hours. But the time they give you to return is not the same time. So if you walk out with keys at 9 :27am and you reciept says return at 10:00am. If you don't return it before 9:27 you get charged another d... read more
Business response:
Hello *****, I am sorry about the issues you had with your rental charges. I see you have already been refunded for the extra day charges. I also checked the mileage rate and do not see it was increased between when you made the reservation and when you returned the rental. The same rate is listed for the entire rental process. I apologize again for any inconvenience.
Not a great experience.on the reservation it says we will receive a call 24hours before to confirm,we dont get a call so we call them to confirm. They give us the location to go to and confirm pick up time. We arrive at location and the tow dolly we needed was not available. Apparently the people who were supposed to drop it off had not done so yet. was told once its dropped off they will call us. Never received a call,but at this point we no longer wish to do business with this company. Disappointed in the way they do reser... read more
Business response:
Hello *****, I am sorry about the issues you had with the reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I rented a storage unit and left a key at the front desk to have the door to the unit fixed (it was hard to open). I was too busy with work to move my items for a little over a week. When I went to move in, the lot was so full I could not gain access to the dock to unload my items. At one point, I was able to snake through the trucks to get closer to the dock but there was nowhere to park. I was afraid I would get blocked in. As I was leaving, another truck came. I got out just in time before I would have been stuck on the l... read more
Business response:
Hello ****, I am sorry about the issues you had with your storage unit. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I recently made a reservation 6 weeks in advance. The night before and quite late before I got a call that my rental was unavailable. The nearest option was 20 miles away, which is wonderful since you pay per mile. My original reservation would have been within 5 miles. ********** to find a truck was painful and the several people I spoke to could not help. I simply got bounced a round to different people. They advertise 24/7 pick up and drop off yet when I asked about that it wasnt really an option. All of this might have b... read more
Business response:
Hello ****, I am sorry about the issues you had with your reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
After a late UBox delivery, I now have to have this box sitting in my driveway for 5 extra days because the truck is broke down. No compensation for my inconvenience. Worst customer service. Made no attempt to help. Was told that is the best they can do. Do not use this company for your moving needs.
Business response:
Hello ****, I am sorry about the issues you had with your U-Box order. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
When we were on our way over to the **************************** ***** uhaul location we called to confirm they had a truck and he said that his computer wasn't working and he couldn't pull up our reservation. He said that he had a 15' truck like we needed and would rent it to us but couldn't pull up the reservation. We then got to the location which was inside a liquor store. The store clerk first told me to go down to the other register where he could help me. He kept jumping away from our transaction to help other custome... read more
I'll never rent from U-Haul again I rented a 20" truck on 9/6/22 and had to return the truck the next day my issue is when I made the reservation no one told me about a extra charge I asked if I could go to ****** but the U-Haul person told me to go to a different location to pick up the truck then when I get to the location the guy was a hour late I had to pay 115 plus a ****** deposit which wasn't mentioned in the reservation everything was handled unprofessional and very misleading I did attempt to reach out to U-Haul a m... read more
Worst company ever!!!! Do not rent from uhaul! Not only are they over priced but they have no desire to help people who spend thousands of dollars to rent from them!!!!
Business response:
Hello *********, I am sorry about any issues you've had. Unfortunately, I was not able to find any recent rentals using the information in the review. If there is something you would like us to look into for you, please provide additional information as to what happened. Thank you and I apologize again for any inconvenience.
Terrible experience with the ********, ** U-haul rental location on *************. I have reached out many times to discuss the charges they made to my credit card even though I did not approve them doing so. Calls are either unanswered, roll over to the 800 number or not returned as promised. Three different contracts were issued with different information on each one. I would have much preferred to resolve this at the rental facility, but was denied access to information such as photos they said proved damage or missing it... read more
Business response:
Hello ****, I am terribly sorry you are having these issues. Unfortunately, I was not able to locate the contracts using the information provided in the review. Please provide the name and email address listed on the orders you mentioned so we can have your concerns addressed by a member of management.
Frequently asked questions about U-Haul Trailer Hitches
How is U-Haul Trailer Hitches rated?
U-Haul Trailer Hitches has a 1.1 star rating with 765 reviews.
When is U-Haul Trailer Hitches open?
U-Haul Trailer Hitches is open now. It will close at 7:00 p.m.
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