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U-Haul Trailer Hitches
- Automotive
- Roseburg, OR
About this business
U-Haul is an industry leader when it comes to trailer hitches. Not only are we the #1 trailer hitch installation provider in the North America, but we also carry an assortment of hitch accessories, including bike racks, cargo carriers, and other towing accessories. We also offer custom trailer hitches, so you're guaranteed to find the perfect hitch for your vehicle. No matter what your trailer hitch needs are, U-Haul has you covered. Have questions? Give us a call today or visit your local Roseburg certified U-Haul Hitch Cen... read more
Location details
1182 NE Stephens St, Roseburg, OR, 97470, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
Was told to use the app to return my truck. The app is confusing, inept and totally useless. It didn't show my truck order and trying to get customer service took 30 minutes. Theamount of stress and personal trauma it caused was beyond just frustrating. Moving is stressful enough. Returning the truck added grievious and severe personal cost to me and my son. Uhaul needs to clean up the bugs in the app before telling customers to use it. The app is an example of technology causing more problems than it solves. In addition, wa... read more
Business response:
Hello *****, I am sorry about the issues you had with the self-return process. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
We moved from ***** to ************** and every step of the way was a headache from U-Haul. First our containers were too heavy and we had to get rid of some things we really didn't want to. But there's no way to actually judge how heavy your containers are going to be when you're loading them. Then, they were delivered to a facility that was an hour away from our destination, stating that the destination facility was too full.And the icing on the cake? When we wanted them delivered to our new house, they wanted $1600 to do ... read more
Business response:
Hello ******, I am sorry about the issues you had with your U-Box order. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
We rented a UHaul 2 weeks ago. The employee that rented it to us neglected to assign us the correct truck. We were given an in town truck for an out of town trip. We broke down halfway to our destination (FL). The truck had a check engine light and battery light on the entire trip. The tire had no tread and the engine started smoking. We pulled off and called roadside, where we were broke down with a dog and small child for 4 hrs!!! No UHaul would replace the truck from GA/AL/FL, since we werent aware that it was an in town ... read more
Business response:
Hello ********, I am sorry about the issues you had during the rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I decided to book a UBox on September 15th. The U-Haul website allows you to book a **Box but can't guarantee that it will get there on the date it allows you to pick. We wanted the **Box to arrive on September 16th and we booked it saying that it would be delivered that date. We waited all day and then called in the afternoon and they said they were going to schedule delivery next week but the **Box was scheduled to go to ********** the next week so they wouldn't actually be able to deliver it. Then why is it even an option... read more
Business response:
Hello ******, I am sorry about the issues you had with your U-Box order. U-Haul does offer a $50 a day guarantee when a U-Box does not arrive by the Guaranteed Arrival Date. It is not a discount, it is a credit issued to the card on file. This credit, as well as an additional credit for the issue with the initial delivery, was submitted on 14 Oct 2022. Credits normally reflect on the card account within 5 business days. I apologize again for any inconvenience.
I rented a truck and trailer back in May 2022. In October 2022 I receive an Email saying I got a ticket for a toll. I spent a half hour on hold to talk to customer service at **********************. They looked up my contract and told me it was clear and they saw no charges pending. I assumed that the email was a phishing scam. Now I see U-haul charged my charge credit card without telling me. I called them spent another half hour on hold. gave up used their online chat option. waited 15 min. then saw on page they had a call... read more
Business response:
Hello ****, I am sorry about the issues you had with the toll charge. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I ordered a hitch for my car and booked installation . I booked on a Saturday over a month ago in ****** **. I received confirmation. The morning of I called and confirmed the appointment. This was over an hour from my house. I arrived at the location only to be told they don't do installations on a Saturday. They could of cared less of my situation. I took the parts with me. My boyfriend is currently trying to install them and it looks like they won't fit. This company is POORLY run and now I am out money. I will be in touc... read more
Business response:
Hello ****, I am sorry about the issues you had with your hitch installation reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Using U-haul Ubox for moving between two states was my worst customer experience ever. They overcharged me, and since there is no specific transaction for each item in the invoice, they could not figure out which charge was wrong. I believe I am overcharged because the sum of transactions in my credit card statement is more than my u-haul invoice. After calling many times, talking to different customer service agents and the ********************** credit department, and creating a customer action ticket, I am still calling t... read more
Business response:
Hello *****, I am sorry about the issues you had with your U-Box order. Unfortunately, I was not able to location your rental contracts using the information in the BBB Review. Please provide the name, and email address listed on the order so I can have this addressed for you. I apologize again for any inconvenience.
Steer clear of this self-storage facility!While I had no issues with returning my equipment from a one-way long-distance move, the storage experience was quite the opposite. I was screwed over not once, but three times.First, they raised my rent after only 6 months of storage and I was given no notice that my rent was being increased. Apparently, there's no law in ** that requires a notice of a rent increase; however, it is just good business sense and common courtesy to give notice if you expect to keep customers. This acti... read more
Business response:
Hello *****, I am sorry about the issues you've had with your storage unit. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
After being bounced around and having to drive more than 3 hours and experience a 5 hour wait for a scheduled hitch install, attempting to leave a response for their customer service the next day, I had experienced a three hour hold session just to be hung up on before reaching a human being. Absolutely atrocious customer service and organization.
Business response:
Hello ****, I am sorry about the issues you had with the hitch reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Frequently asked questions about U-Haul Trailer Hitches
How is U-Haul Trailer Hitches rated?
U-Haul Trailer Hitches has a 1.1 star rating with 765 reviews.
When is U-Haul Trailer Hitches open?
U-Haul Trailer Hitches is closed now. It will open tomorrow at 9:00 a.m.
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