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U-Haul Trailer Hitches
- Automotive
- Roseburg, OR
About this business
U-Haul is an industry leader when it comes to trailer hitches. Not only are we the #1 trailer hitch installation provider in the North America, but we also carry an assortment of hitch accessories, including bike racks, cargo carriers, and other towing accessories. We also offer custom trailer hitches, so you're guaranteed to find the perfect hitch for your vehicle. No matter what your trailer hitch needs are, U-Haul has you covered. Have questions? Give us a call today or visit your local Roseburg certified U-Haul Hitch Cen... read more
Location details
1182 NE Stephens St, Roseburg, OR, 97470, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
On August 11th, I reserved a 26 truck over the phone for a return date of 09/03/22. We confirmed at pick up that our return date was 09/03/22. On 09/02/22, we were unpacking the truck. At 11:14am, I got a text that said ******** here with Uhaul. Your reservation is past due. Could you give me a call to let me know when you will be returning as other customers are waiting for the equipment. I was alarmed, so I immediately called the number. I spoke with ******** and told her that our reservation is supposed to be for tomorrow... read more
Business response:
Hello *******, I am sorry about the issues you had during your rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
If I can give less than one star I would! I ordered two of large trailers for us to move last Friday. I ordered them approximately three weeks in advance, due to the fact that its Labor Day weekend and burning man weekend. The representative that I spoke to promised me that the two trailers would be available on the day that I reserved them for. I explained to him that is a very busy weekend and I really need those trailers so we can move. He did say that they would be ready in *******, and that I will get a call the previou... read more
Business response:
Hello ****, I am sorry about the issues you had with your reservations. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
U-haul General Manager *********************, was DISRESPECTFUL, RUDE, UNPROFESSIONAL. I had a 8am appointment and when i arrived to explain my issue. ****** and his co-worker gang up on me and didn't allow me to explain my issue and threw his card at me and told me to file a complaint. I had to walk away and then called my wife, to calm me down. My wife and i are disable veterans and never been treated so BADLY by a business like this U-Haul at ******************************************************************. He install a... read more
Business response:
Hello ***, I am terribly sorry about the issues you had with your hitch installation and trying to get it resolved. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Let's put aside the fact that the staff gave zero input on how to work through their system that had no explanation of use and did their best to express their distain for your very existence and at one point actually yelling at my mother. I rented a pickup truck for one day advertised for $19.95/day. I expected taxes and opted for unlimited mileage. $80. Went to pick up the truck, had to take an Uber wich entailed problems bc of my area, notified U-Haul, they adjusted my pickup time something I didn't ask for or expect. Arri... read more
Business response:
Hello ******, I apologize for the overall experience you had. Unfortunately, I was not able to locate the rental order using the information in your review. Please provide the name and email address listed on the order so we can have a manager look into these issues for you. I apologize again.
I was charged $225 for not returning a trailer to ********** **. Your representative in ********* told me I could drop it off at any dealer because the contract did not specify a drop off location. Contract number ********.
Business response:
Hello *****, I am sorry about the issues you had with your rental charges. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Service at this ******* ** location is awful. If you try and call the location to check on service, it goes to the 800 call center. Even the corporate headquarters cannot reach the store. ***************
Business response:
Hello ****, I am sorry about the issues you are having trying to reach the location. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I was told the cost would be $58 to add an extra day of truck rental. I looked at my account and noticed they charged me not only for the first day, but $58 and another $79. So I called and the lady is reading off an extra $15 for mileage I said thats fine, take it from the $79 and refund me the rest. What she refunded me was the incorrect amount and I am never using uhaul again.
Business response:
Hello ******, I am sorry about the issues you had with your rental charges. I sent you a separate email discussing the specifics in more detail. I apologize again for any inconvenience.
I would like to write a complaint regarding U-Haul Canada. We called U-Haul on June 28th, 2022 and ordered 8 Uboxes. We had sold our home in ********* and we needed to store our belongings. The delivery date was confirmed to be on July 1t, 2022. Then on the day that we expected to receive those Uboxes we got a phone call from U-Haul and we were informed that in ********* there was no truck that could deliver us 8 or even 6 Uboxes. When we asked how this was possible, when their agent had confirmed the delivery and even had b... read more
Business response:
Hello ******, I am sorry about the issues you had with your U-Box reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Understanding completely that mechanical issues can happen in this type of business, the slow, complicated lack of response was completely unacceptable. I would like to send an explanation but there isnt enough room in this dialog box. I have sent a letter to Uhaul and hope at some point and able to submit it to BBB as well.
Business response:
Hello *******, I am sorry about the multiple issues you had during your rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Frequently asked questions about U-Haul Trailer Hitches
How is U-Haul Trailer Hitches rated?
U-Haul Trailer Hitches has a 1.1 star rating with 765 reviews.
When is U-Haul Trailer Hitches open?
U-Haul Trailer Hitches is closed now. It will open at 9:00 a.m.
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