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U-Haul Trailer Hitches
- Automotive
- Roseburg, OR
About this business
U-Haul is an industry leader when it comes to trailer hitches. Not only are we the #1 trailer hitch installation provider in the North America, but we also carry an assortment of hitch accessories, including bike racks, cargo carriers, and other towing accessories. We also offer custom trailer hitches, so you're guaranteed to find the perfect hitch for your vehicle. No matter what your trailer hitch needs are, U-Haul has you covered. Have questions? Give us a call today or visit your local Roseburg certified U-Haul Hitch Cen... read more
Location details
1182 NE Stephens St, Roseburg, OR, 97470, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
I just received a letter in the mail from Uhaul saying their systems were hacked from when l rented a Uhaul when I moved to my new house. So my personal information, address, name, DL number were all compromised, they claim my debit card was not. Their solution? One free year of credit monitoring, and a letter to inform me what happened. I am beyond furious, you trust in a well know business to protect your personal information but the fact is nothing is personal anymore. So, someone can basically make a fake ID with my pers... read more
Business response:
Hello *********, I am sorry there was a security breach. A dedicated line for this issue has been set up. Please call the toll-free number: ******************************. I apologize again for any inconvenience or concern this caused you.
I needed to do a one way move. I called the closest Uhaul location. They were booked up and gave me the number of the Tennessee headquarters to call and help me find a location that had the size truck I needed, 26ft for a one way the following weekend. They told me they can only book within 48 hours. The website says differently, and the location I just called was booked up a week in advance. I started calling every location in the next town over to see if they had the truck I needed. Finally after 5 calls, I found a locatio... read more
Business response:
Hello ******, I am sorry about the issues you had with your reservation. Reservations can be made up to a year in advance, but one-way reservations are not scheduled until 1 - 2 days prior to the pick up date. Your concern was documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I reserved a 20' truck to be picked up at a Chatsworrh GA. Arriving at this location i qad not able to acessess thr truck. Agent at cpu ter said that the truck keys where looked in back, and she didnt have the code for the lock. After calling U- haul customer service i was told i could pick up a truck in the next town. ***************** and i would be charged the rate for the turck i could not pick up in **********. Now i am veing charged almost double for a mess up U-**** themselfs made. I have spoken to U-haul customer ser... read more
Business response:
Hello ******, I am sorry about the issues you had with your rental. Your concern was already addressed by the Area Field Manager. I apologize again for any inconvenience.
****************************************************** artist. Worked with ********************* who has zero ethics. My quote was for $515.00. The bill came in at $1,080. They refused to unload the van until payment was made. Who has $565.00 in cash with them? The amount of furniture moved was exactly what was stated. He knew the distance to where they were going. Even if it took an extra hour, which is debatable, should you be charged $565.00 more?****** also refused to get on the phone with me at that time and refuses to ... read more
Business response:
Hello *****. I apologize you had a poor experience. Unfortunately, I was not able to locate any orders using your name or email address. Please provide the order number, name and email address listed on the order so we can have a member of management look into this for you. I apologize again for the issues you had.
KD Mart ************************************************************************ Those two people who were serving me have no customer service skills at all; this is unfortunate to have those lower-level people in the Uhaul Business. The woman name **** orders the Guy to stop helping me and instead call the police to kick me out of the store. It is a shame to see a big company like Uhaul hire 3rd Glade people to work for them. At least **** and the Guy need Basic customer service training.Shame, Shame, Shame.
Business response:
Hello ****, I am sorry about the issues you had with the rental location employees. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
They are ripoff artists they double charge people for renting there trucks. And when confronted they about refunding the money that is owed back to the customer they figure out a way to not return it
Business response:
Hello *******, I am sorry about the issues you had with your rental charges. I sent you a separate email with more information about your complaint. I apologize again for any inconvenience.
Well. What can go wrong with this sh!tty U-Haul company again? First, I made the reservation for a truck 3 months before I needed it. When I got there, there was no truck for me. Second the guy tells me they have a bigger truck that they can give me. I said, for the same price, right? He said no. Not only that but the mileage per mile was also more. I said you must be kidding... He wasn't. He then proceeded to tell me I have a moral choice to make. Go somewhere else or take a truck from someone else who has booked it already... read more
Business response:
Hello *******, I am sorry about the issues you had with the rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I made a reservation online and you could choose location and so I did for pickup. I got a call to confirm what I needed for size of vehicle and they said they didn't have any trucks that size at the location I picked. So I had to cancel. I called the location I chose and they said they had 2 trucks for rent, so which is it. The company wanted me to go to ********* to charge me more mileage. Plus I wasn't feeling safe that companies don't talk to each other or just play dumb. People need to be honest and stick by better work... read more
Business response:
Hello ********, I am sorry U-Haul was not able to fill your reservation at your preferred location and we were not able to find an agreeable ****************. Your reservation was canceled per your request and I've issued a $50 Reservation Guarantee credit to your card. This normally reflects within 5 business days. I apologize again for any inconvenience.
On July 25, 2022 I drove up to Uhaul in ******** ** and rented a 17 foot truck. It was all they had available so I paid them upfront $100. I set the mirrors before heading out and noticed that when I got to the house my drivers side mirror had shifted some. With how busy I was moving, I paid little attention to it because I assumed that the trucks were well taken care or it was just a small issue. After loading the truck and leaving on the first trip to the new house, I noticed that the mirror was really moving and I thought... read more
Business response:
Hello ******, I am sorry about the issues you had during the rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Frequently asked questions about U-Haul Trailer Hitches
How is U-Haul Trailer Hitches rated?
U-Haul Trailer Hitches has a 1.1 star rating with 765 reviews.
When is U-Haul Trailer Hitches open?
U-Haul Trailer Hitches is closed now. It will open tomorrow at 9:00 a.m.
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