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U-Haul Trailer Hitches
- Automotive
- Roseburg, OR
About this business
U-Haul is an industry leader when it comes to trailer hitches. Not only are we the #1 trailer hitch installation provider in the North America, but we also carry an assortment of hitch accessories, including bike racks, cargo carriers, and other towing accessories. We also offer custom trailer hitches, so you're guaranteed to find the perfect hitch for your vehicle. No matter what your trailer hitch needs are, U-Haul has you covered. Have questions? Give us a call today or visit your local Roseburg certified U-Haul Hitch Cen... read more
Location details
1182 NE Stephens St, Roseburg, OR, 97470, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
01/02/2023 I went to get a table out of my storage only to find mice/rats crawling around my furniture. I was in shock! I closed my unit and went to the office to complain and to get the manager and corporates number. The staff that was working had no regard. She didn't acknowledge me when I came in the door. So I stood there and I finally asked if she was busy. She looked around then signaled for me to come to the desk. I explained to her what was going on and told her I needed the manager and corporate's number. She didn't... read more
Business response:
Hello *****, I am terribly sorry about the problem with your storage unit. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I recently rented a U-haul from this site. I was told that I had to begin the process online to rent the U-haul and ***** stated she was able to complete the process once I had entered my personal and payment information. She received a link and added my daughter as a permissible driver. When I looked at the paperwork, I noticed a charge for insurance and questioned ***** about it. Her statement was "it's u-haul's insurance but you don't have to use their insurance you can use your insurance". So my next statement was " will... read more
Business response:
Hello ******, I am sorry about the issues you and your daughter had with the rental. I hope she is ok. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I rented a Cargo Van for 5 days with the intent of returning early. Turned out I only needed it for 2 days. When I returned it early I was charged the same amount as if I would have kept it for the 5 days. I would like my refund of 3 days.
Business response:
Hello ******, I am sorry about the issues with your charges. I sent you a separate email with an explanation of why you were charged that amount. I apologize again for any inconvenience.
I had a reservation to pick up a 26' foot van from U-Haul ******, **. The day of pickup they didn't have a truck but told me I could drive to the ******* area to pick one up. As I told the representative on the phone the car rental companies move needed cars to the necessary location they don't tell the paying customer to drive 3-4 hrs one way to pick up a vehicle. We waited until the following day when they did have a 26' truck (1st delay in an out of state move) inspected the vehicle on pickup, no visual issues. Upon retur... read more
Business response:
**************, I am sorry about the issues you had with the scheduling and the tire. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I shouldve known better when I walked into the storage area of the u haul self storage and truck rental business and almost ALL of the units had locks on them as if the bill was passed due. Initially I rented out the units for what was told to me to be 75$ a month. One was in my name and one was in my boyfriends name at the time because of hassle they gave me about putting the other unit on the card I used for the first unit which made no sense!! Not even a month into having these units and the bill was more than they promis... read more
Business response:
Hello ******, I apologize for the issues you had. Unfortunately, I was not able to locate any storage contracts using the information in the review. Please provide the name and email address listed on the rental contracts as well as the storage location details. I apologize again for any inconvenience.
I had a terrible experience for returned my van, this was a lie. I picked up the cargo van at 1:01pm 12/20/2022 and returned it at 9:19am 12/21/2022. I was charged a second rental fee based on their contract term. Advertised price being $***** a day. Uhaul need to change their policy because I feel that I have been overcharged to rent a van that is ***** per day. I used it less than 24 hours. I used to rented van from Brooklyn location. Everything is good. It never happened to me like that. It was not my first time to rent u... read more
Business response:
Hello *****, I am sorry about the issues you had with your rental charges. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I recently rented a box truck to move some appliances. Unfortunately theres ******* included with a 10 truck that is supposed to be able to fit a studio up to a 1 bedroom apartment. How does anyone move a whole apartment without a ramp? Anyway theres no refund for making a mistake, buyer beware lol. I just think Uhaul needs to include a ramp with any truck and official company line is not helpful! I hope no one else has stupidly rented a 10 truck thinking, of course theres a ramp ?? smdh.
Business response:
Hello ***, I am sorry about the issues you had with the truck not having a ramp. The website where the reservation was made does list the truck does not have a ramp. I documented and forwarded your concern to the Area Field Manager to see if they can assist you in any way. I apologize again for any inconvenience.
Reserved truck in my town, literally only moving 3 miles down the road. Go to do pre check-in online and reservation has changed to a town 30 minutes away. I'm not driving an extra hour of my day And paying 30 miles extra in mileage. I'll be making extra trips in a pickup truck and just using Penske next time.
Business response:
Hello ******** I apologize your reservation was changed to a location farther away from you. I issued a $50 Reservation Guarantee credit to the card on file since your scheduled reservation was changed. Normally this will reflect on your card account within 5 business days. I apologize again for any inconvenience.
We purchased a large quantity of boxes and paid to have them delivered to our apartment on the third floor. The whole reason for having them delivered was due to me being a disabled veteran with bad back issues. We received an email with a picture showing that the boxes were delivered but were placed underneath a staircase. Not only did they not deliver the boxes to my apartment, which I paid for, they had places the boxes on the first floor on the completely opposite side of the building. I ended up injuring my back and am ... read more
Business response:
Hello ****, I am sorry about the issues you had with your order and I hope you are doing better. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Frequently asked questions about U-Haul Trailer Hitches
How is U-Haul Trailer Hitches rated?
U-Haul Trailer Hitches has a 1.1 star rating with 765 reviews.
When is U-Haul Trailer Hitches open?
U-Haul Trailer Hitches is closed now. It will open tomorrow at 9:00 a.m.
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