This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
U-Haul Trailer Hitches
- Automotive
- Roseburg, OR
About this business
U-Haul is an industry leader when it comes to trailer hitches. Not only are we the #1 trailer hitch installation provider in the North America, but we also carry an assortment of hitch accessories, including bike racks, cargo carriers, and other towing accessories. We also offer custom trailer hitches, so you're guaranteed to find the perfect hitch for your vehicle. No matter what your trailer hitch needs are, U-Haul has you covered. Have questions? Give us a call today or visit your local Roseburg certified U-Haul Hitch Cen... read more
Location details
1182 NE Stephens St, Roseburg, OR, 97470, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
Reently I have some struggles 1st made a reservation at a location picked. They moved to 7miles away with diffentent size 2nd , made a 24/7 share pick up . They Moved to anothet location 20 miles away . Then mobile pick up not available. Wait until that store open . Ruin all my schedule , they also told to charge me 57$ at different rate as they changed to different truck size . For years , I just rent uhaul , but I have to look for another rental company from now
Business response:
Hello Thien, I am sorry about the issues you had picking up your rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
The entire staff of the ***********, *********, ** Location needs to be replaced. They are unprofessional and shady. They overcharged me by 100 miles. They were too busy playing on their phones to check my return in correctly so there is no way I can dispute the charge. If I had read the reviews from all the customers that reported shady occurrences at that location I would have not used them. 8 years ago management was different and way better but this has recently changed. The staff is now made up of shady and street hood ... read more
Business response:
Hello *****, I am sorry about the issues you had with your rental charges. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
i have made a reversion with uhaul they said id anything goes wrong they will refund you $50.00 for the inconvenience when i made the reservation they automatically sent me to other location i went to the other location just to be told that the person who handle that would not be here until 3 pm mind you my reservation was before 12 pm the man who at the store told me to do the check in online i did just that just to sent to a different location for the 3rd time i have been calling them wasting mine they keep telling you are... read more
Business response:
Hello ********, I am sorry about the issues you had with your reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
My iphone 14 pro was stolen at the ******* facility while I was charging it. The next day at 7 am I told the manager the situation If we could review the footage from 7 pm the night before To 3am. Three hours after, nothing was done but an excuse of the security team would review footage and make a copy for the manager so she could review it and they would get back to me. Mind you they terminated contract . The next day nothing and the day after the answer was that there was nothing. I was in the office and watched the camer... read more
Business response:
Hello ******, I am sorry about the issues you had with your storage unit and your iPhone. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I made a reservation through u-haul: a van and a storage unit. As I finished loading my van, and was bringing my items to my reserved unit i was told; they didnt have the unit for me as it wasnt cleaned. Renting out units that are Unclean during a pandemic is not only lazy, but a health risk. Since they werent able to honour the reservation I had to extend the van rental a day. However, they also booked my van for 30 minutes after I was supposed to return. Seeing as my stuff was still in the van, and with no unit, I couldnt ... read more
Business response:
Hello *******, I am sorry about the issues you had with your storage reservations which led to issues with your van *********************** Your concern has been documented and forwarded to the appropriate management teams to address directly with you. I apologize again for any inconvenience.
I was basically punished because I only carry a debit card and not a credit card. I tried to rent a pickup truck and was told that I had to have a credit card to do so. I was told that I would have to rent a cargo van which was bigger than I needed and would also cost me $.30 more per mile. When I called to find out if this was really the policy I was told that it was and it was strict. Obviously, they don't care about losing business. They were once a good company to rent from. Not anymore. I will not go there for any more ... read more
Business response:
Hello *****, I am sorry about the issue you had trying to rent a pickup. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Horrible place to rent anything, I tried to get my reservation on 2 different occasions to be told they didnt have it
Business response:
Hello *****, I am sorry about the issues you had with your reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I brought in my newly purchased trailer hitch to be installed on my vehicle by Uhaul at ********************************************************************************. The attendant stated that because I did not by the hitch from Uhaul, that I would be charged $125/hr plus an addition 50%/hr (plus tax) due to installation of a 3rd party hitch. They said it may take 2.5 hours, however it only took one hour. When I went to pay, the owner and manager said that I was being charged for the full 2.5 hrs ($312.23). I stated that ... read more
Business response:
Hello *****, I am sorry about the issue you had with the installation charges. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Oh my God you had better check behind everything you do for making a reservation call back and recheck that they got exactly what you want make sure that you have taken a picture of your dashboard for the mileage and the gas I put gas in the vehicle upon return and topped it off with several more dollars prior to returning it and they still charged me $69 for gas plus the $47 I put in the tank okay they rented me a truck that should not have been on the road it's not Road worthy the windshield is cracked the shocks are bad y... read more
Business response:
Hello ****, I am sorry about the issues you had with your rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Frequently asked questions about U-Haul Trailer Hitches
How is U-Haul Trailer Hitches rated?
U-Haul Trailer Hitches has a 1.1 star rating with 765 reviews.
When is U-Haul Trailer Hitches open?
U-Haul Trailer Hitches is open now. It will close at 7:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com