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U-Haul Trailer Hitches
- Automotive
- Roseburg, OR
About this business
U-Haul is an industry leader when it comes to trailer hitches. Not only are we the #1 trailer hitch installation provider in the North America, but we also carry an assortment of hitch accessories, including bike racks, cargo carriers, and other towing accessories. We also offer custom trailer hitches, so you're guaranteed to find the perfect hitch for your vehicle. No matter what your trailer hitch needs are, U-Haul has you covered. Have questions? Give us a call today or visit your local Roseburg certified U-Haul Hitch Cen... read more
Location details
1182 NE Stephens St, Roseburg, OR, 97470, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
Be very careful of this place and the shady managers they have working for them. They purposely mark the fuel gauge higher than what it is. And then. When you fill? It. Up to where it actually was they charge? You five dollars a gallon and they will not refund or even take the time to reply to your complaint. Absolutely the worst customer service I have ever experienced in any company. I have done business with this company. Probably a hundred times in the last five years and I will never ever spend another time at this loca... read more
Business response:
Hello *******, I am sorry about the issues you had with your rental charges. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Buyers beware! This past week we were supposed to transport furniture from one place to another. Since my husband and I had to drive 4.5 hours where we had to pack up the furniture, I reserved a Uhaul almost 4 months in advance. The booking was done online, where I received a printed confirmation that the location I chose was my preference which meant the location could change for pick up. One week before the reservation date, I called to confirm the location. Again, called the day before only to be informed that they havent... read more
Business response:
Hello *****, I am sorry about the issues you had with your reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I had gone online the SAME DAY I rented the truck to extend it by 24 hours. I was told I could not do it online, so I attempted to reserve a smaller truck the day I turned in the one I had. I could not do that either. I called for an extention and the woman on the phone told me the extention would only cost $18 and some change (I believe she said $18.67). When I turned the rental in, I was charged $40. I told them what I was told.on the phone, and they didn't want to listen, simply said nope, it's $40 for an extra 24 hours. ... read more
Business response:
Hello ******, I am sorry about the issues you had with your rental charges. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
On Wednesday, March 22nd, I reserved a truck and car carrier for the following Wednesday. However, yesterday, a representative called me to inform me that they did not have a car carrier available. He suggested that there was one available in ***********, which is about 35 minutes away from Kingston, and I agreed to pick it up from there. The confirmation was given, but only an hour later, I received another call that the website was not updated, and *************** was no longer available. I asked if there was any other opt... read more
Business response:
Hello *****, I am sorry about the issues you had with your reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Very dissatisfied. Resolution was never solved, been calling in for two-three weeks still seeking for a resolution. They tried to charge me for being late, incorrect gas, and over the mileage. All of this is wrong and I have picture proof, but yet they still dont acknowledge it. They gave me an auto transporter with broken straps which is a serious hazard and cannot be used. I waited so long on Uhaul roadside assistance to show up and ended up getting home at 3 am because of this I had to call off work the next day. My job s... read more
Business response:
Hello *******, I am sorry about the issues you had with your rental. I reviewed the existing complaint file for this concern. It was already resolved and you were contacted via email. The cost of the auto transport was refunded as well as a gift certificate was issued. The gift certificate is good for 2 years and can be used for anything sold or rented by U-Haul to include propane, storage, moving supplies, etc. I apologize again for any inconvenience.
I placed online orders to rent a van for 4 hours and a dolly from Uhaul but after picking up the van, I was informed that they rented out the dolly I’d reserved to someone else. The man at the front desk tried to call around to the neighboring Uhaul to see if they had any dollys available but none were. All of this was incredibly time consuming after standing in line for a long time. This incident ended up ruining my moving experience. After the store was unable to resolve my issue I messaged Anthony S********** the Uhaul Ge... read more
Business response:
Hello ********, I am sorry about the issues you had with your rental. Unfortunately, I was not able to find a recent reservation for both a cargo van and a dolly. Will you please provide the order number for this rental so we can look further into this for you? I apologize again for any inconvenience.
I can't believe the incompetence and rudeness of ********************************************* Help staff. I have been passed around, hung up on, not listened to, and both companies refuse to take ownership for messing up my reservation which is now costing me over a thousand extra dollars to rebook my moving pod. It is insane that they can get away with this type of mistake and not take ownership for it.
Business response:
Hello ******, I am sorry about the issues you had with your orders. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I cant agree more with all of the other 1 star reviews! Everyone at this location is completely incompetent and does not care about customer service or their customers time. I have never tried so hard to give a company my money and they failed in more ways than I can explain. Ill skip all the boring stuff but after showing up to my hitch appoint (that was supposed to take about an hour) an hour and fifteen minutes after sitting in the waiting area my vehicle had not been touched. Went up and asked the manager what was going ... read more
Business response:
Hello *****, I apologize for the issue you had during your hitch installation appointment. Unfortunately, I was not able to locate the order using the information provided in your review. Please provide the location address and name on the order so we can have the appropriate management team address you concern. I apologize again for any inconvenience.
************ 3-point 2-face wretched location! They let the big black ******** woman rule over this place and if she doesnt like you or if you get on her bad side, well then you will most definitely get her man hating version of putting you in your place customer appreciation! She will and has contacted me via non business contact numbers to threaten to dump my belongings into the dumpster because she felt she was not in total control on how I obtained a storage unit here, which she totally messed up the reservation and I we... read more
Business response:
Hello **** I am sorry about the issues you had with the storage facility. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Frequently asked questions about U-Haul Trailer Hitches
How is U-Haul Trailer Hitches rated?
U-Haul Trailer Hitches has a 1.1 star rating with 765 reviews.
When is U-Haul Trailer Hitches open?
U-Haul Trailer Hitches is open now. It will close at 7:00 p.m.
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