U-Haul Trailer Hitches

Val F 

on BBB

2 years ago

On June 1, 2023, I rented a 15' truck for a move from ************* U-haul in **********.All went well on the move and I left ********* around 315pm to return the truck back to **********. I had some scary moments as I drove and felt like the steering and brakes were not working, as I was out of control with the truck and thought I was going to crash, but could only manage to get the truck to stop on a very busy road in the right hand lane. I called the Matsqui U-haul, no answer x 2 calls. I called my son and he made a call ... read more

Madeleine M 

on BBB

2 years ago

I sincerely hope this company goes out of business. The cheap b******* wanted to try and make me go over an hour away to get a 10ft truck that I'd reserved TWO WEEKS in advance, the afternoon before my move, rather than give me a 15ft down the f****** road. You have to actually haggle with these mfs to get them to fix THEIR mistake. On top of that their movers scheduled through MovingHelp aren't vetted at all. The company that was supposed to unload me pulled a no call no show, and they couldn't and didn't do a **** thing ab... read more

P A 

on BBB

2 years ago

Horrible customer service and manager ***** is rude and acts like shes is higher than corporate customer service as I called ahead prior to coming to this location. Before I can speak she said Im not returning the item and says shes owns this place AND its her rules and mocks you instead of helps you when you have a B&W hitch that was a defective product. This was an expensive ball hitch which she chuckled and said its not a hitch and chuckled , she should be a teacher as she stated she likes correcting people as she continu... read more

Stacy C 

on BBB

2 years ago

Awful! If I could give negative stars, I would! I rented the unit to be returned the following day at noon because my daughter was moving into an apartment. U-Haul changed my drop off time and refused to allow me to return it to the city I picked it up in to make other arrangements or I would be charge $500z pic another company! Rude as h*** CSRs. 

Nicholas P 

on BBB

2 years ago

Rented large truck and trailer for ***** mile move; **************************************************************************************** side of the road from 1:00am until 11:00am. Family traveling had 3 small children and 4 pets. uhaul provided no accommodations leaving family and pets with their belongings stranded without access to bathroom or rest area (small children had to soil themselves sadly). UHAUL has falsely reported that they have spoken to customer but refuses to speak to customer and find resolution. The v... read more

Navi C 

on BBB

2 years ago

The worst experience of my life. I went for a simple hitch install on my Camry. A standard, non-hybrid common car that has never had any modifications done. All parts for the hitch are their own. For anyone that has done this before it shouldn't take anymore then around 20 minutes. They offered wiring for an additional cost and since I was here, I figured why not. The window I was given for for an hour. I figured approximately an hour and a half just to be safe. They almost a full four hours stating "needed time to charge a ... read more

Lawrence T 

on BBB

2 years ago

These are the biggest liars , losers and scumbags of the car and truck rental business, was lied to 5 timed during booking and no manager would deal with issues or even get on the phone to deal with recorded phone calls of lies told by employees . These people do not care about any customers nor do they have any proper system of reservation or rental the biggest ************* in Canada. 

Willie W 

on BBB

2 years ago

Uhaul is scamming people out of money Give a Reciept with amount of gas in truck then charge for 6 gallons saying it was full or half of tank when Reciepts shows how much. Uhaul is Doing Bad Bussiness.Go to Any moving company but Uhaul. They get Zero stars ***************** ******* ** beware of them.And there managers etc. I want my refund for 6 gallons when I only use 1 gallon Reciepts shows proof b****** 

David N 

on BBB

2 years ago

I rented a 15 foot cube van from them yesterday. After going 6 km (confirmed by the odometer) I put in $10 to return it to 9/16 of a tank--the same level as when I got it. After returning it they charged me for another 9 litres ($17) claiming the gas guage wasn't at the same level as when I got it. That means it took 15+ litres to travel 6 km. I've contacted the company twice now to see what they want to do to remedy the situation.