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U-Haul Trailer Hitches
- Automotive
- Roseburg, OR
About this business
U-Haul is an industry leader when it comes to trailer hitches. Not only are we the #1 trailer hitch installation provider in the North America, but we also carry an assortment of hitch accessories, including bike racks, cargo carriers, and other towing accessories. We also offer custom trailer hitches, so you're guaranteed to find the perfect hitch for your vehicle. No matter what your trailer hitch needs are, U-Haul has you covered. Have questions? Give us a call today or visit your local Roseburg certified U-Haul Hitch Cen... read more
Location details
1182 NE Stephens St, Roseburg, OR, 97470, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
Less than one star. Started the process to reserve the truck on July 10th. They sent me to four different locations to pick up the truck ( they had to give me a larger truck because there was no 10ft truck). When I got to the location is was closed. Sent me to another location and charged me quadruple the amount stated. Said I filled out the registration wrong, I know I didnt. Must have been in the many changes in the reservation. Good thing it wasnt a necessity for the truck today, I am sure this is the way they are getting... read more
Business response:
**************, I am sorry about the multiple issues you had with your reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
After my past experience with my last move I will never rent with U-Haul again the first horrible experience was the one in ******* when there no where to park so you best to get drop off their was guys just standing around with no uniform so I didnt know if they worked there and when I walked in the workers was just sitting around chilling laughing on the phone which kinda was a red flag the workers are unprofessional but the main issue with my truck brakes were really bad to the point I had trouble stoping and had a fear o... read more
Business response:
Hello Sharnay, I am sorry about the issues you had with your rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I wanted to give this place a shout out for being the worst place to place your items. I came to move out on July fourth. Yes this month. Come to find out their elevator was down for about 2 weeks and supposedly awaiting a part. I've been calling because my rent due date is approaching, the manager ******** said the most he could do is extend my rent one week. When I asked him what if the elevator is still down, then what. ******** the manager actually sat down and goggled professional movers. Told me I could hire profession... read more
Business response:
Hello ****, I am sorry about the issues you had with accessing your unit due to the elevator not working. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Absolutely awful service in all of their Eastern **** locations. I had scheduled a reservation for over a month ago in their ********** location. Received a call two days before pick up that I would have to pick up either in their Waterloo or ********* location. Would not accommodate for anything or give a discount for having to drive at least an hour away. I ended up reserving a moving truck with another company. Do not work with these people!! They are absolutely horrible at their jobs and yell at you on the phone. I would... read more
Business response:
Hello *****, I am sorry about the issues you had with the scheduling of your reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I had a reservation (reservation number ********) to get a hitch installed in my car for 07/15 at 8:30 AM at ********************************************I reached the office promptly at 8:30 AM on 07/15 after driving for over 30 minutes from my home.I was informed that my schedule has been postponed to 07/22 and that a text message and a phone call was done to inform me about that. I didnt receive any phone call or email (the initial booking information was sent by email and I was expecting all communications to be thru emai... read more
Business response:
Hello ******, I am sorry about the issues with scheduling your hitch installation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I would give them a zero if I could. This was such a c*** storm and at the end we didnt even get our U-Haul. On July 14th we were supposed to pick up a 26ft U-Haul from a location about 10 minutes away from us. When we went to go pick it up we found out that it hadnt been brought back yet, this was around 2pm. At 3:30 we get a call saying that they didnt know where our 26ft truck was. We got told we could do a 24/7 pick up for a 15ft truck at a place an hour away from us at 6pm. After driving an hour through a thunderstorm w... read more
Business response:
Hello ********, I am sorry about the issues you had with the reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
4.5 for the staff in ********, zero for U-Haul's company integrity.$212 of SURPRISE BILL because U-Haul DOES NOT HONOR their U-Box quote. They DID NOT EVEN BOTHER TO TELL US that they are going to charge over $200 more on a flip. Classic FRAUDULANT Bait-and-switch tactics.Remember to take screenshots and KEEP EVIDENCE of U-Haul Quotes, cuz they would eat their own words like breakfast.Tell BBB and your local small claim court, throw a protest, find a lawyer or free legal advice. Do NOT let this scammers get away with that s*... read more
Business response:
Hello. I am sorry for any issue you had during your rental. Unfortunately, I was not able to locate an order using the information provided in the review. Please provide the name and email address listed on the order so we can look into this for you. I apologize again for any inconvenience.
To whom it may concern, I have been reserving Uhauls for over 20 years and have always returned and paid any due balances. I am beginning to think that Uhaul doesn't have any regard for customers who have shown loyalty over the years. I am writing not only about the horrible customer service received from ****** ***** but also about a number of issues that I have been forced to rethink since this last disturbance. I reserved a Uhaul and once I went to go and pick the truck up, I was asked for alternate contact. Once I gave h... read more
We rented a truck for a move that had bald tires on the driver side rear tires that had a blowout on the road about 4 hours into a 20 hour trip, and needed two tires repaired then. On the online check in since it was having issues kept, refreshing on its own, and did not allow us to report that the tires were damaged. Additionally, I understand it was a busy time for moving but my actual pickup location was moved 120 miles from my preferred location to a location that was closed at my pickup time. I picked a location in ****... read more
Business response:
Hello ****, I am sorry about the issues you had during your rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Frequently asked questions about U-Haul Trailer Hitches
How is U-Haul Trailer Hitches rated?
U-Haul Trailer Hitches has a 1.1 star rating with 765 reviews.
When is U-Haul Trailer Hitches open?
U-Haul Trailer Hitches is open now. It will close at 7:00 p.m.
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