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U-Haul Trailer Hitches
- Automotive
- Roseburg, OR
About this business
U-Haul is an industry leader when it comes to trailer hitches. Not only are we the #1 trailer hitch installation provider in the North America, but we also carry an assortment of hitch accessories, including bike racks, cargo carriers, and other towing accessories. We also offer custom trailer hitches, so you're guaranteed to find the perfect hitch for your vehicle. No matter what your trailer hitch needs are, U-Haul has you covered. Have questions? Give us a call today or visit your local Roseburg certified U-Haul Hitch Cen... read more
Location details
1182 NE Stephens St, Roseburg, OR, 97470, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
Bait and switch. Booked a truck and trailor pick up two miles from my house. Last minute they told me I had to drive 40 minutes to pick up the truck and go to a different city to pick up the trailor
Business response:
Hello *****, I am sorry about the issues you had with your reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
In general, my experience with U-Haul was terrible.I initially called to book a 4X8 trailer for the purposed of moving my daughter to university residence. When I inquired about the warning on the website that reservations could not be guaranteed for my desired pick up location, I was advised that all trailer rentals have that warning and that a suitable replacement/location would be supplied should U-Haul not be able to fulfill my request.Two days prior to my pick up time I rec'd a phone call informing me that a 4x8 trail w... read more
Business response:
Hello *****, I am sorry about the issues you had with the rental process. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Don't EVER book a truck rental with UHaul if you value your sanity. I'd give zero stars if I could. I booked a truck 6 weeks in advance for moving my son from our home in ****** to ******** for university. We made all of the arrangements for help with loading in the morning, and booked with his apartment building to reserve the service elevator for when we would arrive.Two days before the move, UHaul changed the time AND location of the rental. The truck would have to be picked up the other side of town from my home, and wou... read more
Business response:
Hello *********, I am sorry about the issues you had reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Horrible business. Booked weeks in advance only for them to text me one day before my scheduled date that the equipment was no longer available. This is a matter of moving out of an apartment and I absolutely canNOT change the date. Ridiculous lack of service and care. I will never go with this company again. Be warned.
Business response:
Hello *******, I am sorry about the issues you had with your reservation. I reviewed the rental and it shows a truck was rented and returned. If you still need assistance with something, please let us know. I apologize again for any inconvenience.
No guarantee you will get a truck even if you reserve it. Went to a different location to pick up the moving truck at noon. After the whole process, went to do the walk around of the truck and it had a large crack in the windshield. Went back in to tell them. They told me they dont have another truck to offer me. They called to find another one and finally found one. Had to drive over an hour one way to pick up the truck and an hour back! The whole delay was over 3 hours! I had elevators booked. Luckily no movers. My gas, my... read more
Business response:
Hello ******, I am sorry about the issues you had with your rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Giving UHaul a one star is too many, U Haul has the WORST customer service. Please do not rent anything from them. I reserved a trailer a month ago to move our son down south (12 hours away) got a text day before with location to pick ** in our local city. An hour after that text another text came with location changed to a city three hours north of us for pick up the next day which was not convenient as we were loading up the next day to drive 12 hours south to take our son to school. Then received a call saying that the tr... read more
Business response:
Hello ******, I am sorry about the issues you had reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Outraged is an understatement. Please make a concerted effort to not utilize this company, and here is why. U-Haul called me the morning of my truck pick up to tell me they are shortening my rental time... I'm slotted to pick up the truck at 6:45 PM...., they want it back 12:45 in the afternoon the next day.... 8 hours of that rental I will be sleeping and then work I can not miss in the morning. They had emailed me confirming the 24 hour rental, Stated in the email that someone would call me to confirm by 8/25 (never did), ... read more
Business response:
Hello ******, I am sorry about the issues you had with your reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
********************* the manager at the ********** UHAUL by *********** in ******* ******** is lying to inflate profits. This location literally lied about damage to my rental under contract ********. Nothing was ever hit at all, I even purchased the protection on my contract, so if I did hit anything I would have called the police and reported like you're supposed to do. I heard stories of Uhaul making fake damage claims for revenue, but this the first time this has happened to me, and I can't even believe it. **** was rud... read more
Business response:
Hello *****, I am sorry about the issues you had with the rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Order #******** I rented this vehicle in ******* **, moving to *******. I should have known that there would be a problem because an elderly man was in there upset about extra charges. I requested a four hour rental and the U-Haul agent informed me that since they are closing soon, I could return it the next day before 4pm at ANY LOCATION. He gave me the address ***************************************************************************** where I dropped off the vehicle the same day. Three weeks later I am told that I owe $3... read more
Business response:
Hello *****, I am sorry about the issues you had with your rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Frequently asked questions about U-Haul Trailer Hitches
How is U-Haul Trailer Hitches rated?
U-Haul Trailer Hitches has a 1.1 star rating with 765 reviews.
When is U-Haul Trailer Hitches open?
U-Haul Trailer Hitches is closed now. It will open tomorrow at 7:00 a.m.
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