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U-Haul Trailer Hitches
- Automotive
- Roseburg, OR
About this business
U-Haul is an industry leader when it comes to trailer hitches. Not only are we the #1 trailer hitch installation provider in the North America, but we also carry an assortment of hitch accessories, including bike racks, cargo carriers, and other towing accessories. We also offer custom trailer hitches, so you're guaranteed to find the perfect hitch for your vehicle. No matter what your trailer hitch needs are, U-Haul has you covered. Have questions? Give us a call today or visit your local Roseburg certified U-Haul Hitch Cen... read more
Location details
1182 NE Stephens St, Roseburg, OR, 97470, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
I reserved a truck months ago for August ***************************************************************************************************************** is on 27th. We are moving to a different province and we have reserved movers who will help us load the truck here in ******** and in ****** **. We have also booked a hotel for the night of the 27th. This has brought us tremendous stress and is not acceptable. If ever, there would be an issue we should have been advised long before so we have time. With this short notice, ... read more
Business response:
Hello ****, I am sorry about the issues you had with your reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I booked my truck rental 6 months in advance so I could get my pick up location. Instead they moved it the day before to the most difficult location for me to get to and to get the truck and then I have to drive thru traffic and construction. It's a nightmare of a location and they could do nothing to fix it. It was the only truck they could find. Very frustrating. Thanks for adding extra stress to an already stressful move.
Business response:
Hello ******, I am sorry your reservation was not filled at your preferred pickup location. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I reserved a trailer for next Monday only to get a text a few hours later saying that the trailer wasnt available at the location even though it said it was and I had already made arrangements to pick up an order I needed it for. The closest available trailer is quite a distance away. Thanks Uhaul. Please dont send me an apology. I see you do that for everyone and nothing seems to change.
Business response:
Hello *****, I am sorry your reservation was not able to be filled at your preferred pickup location. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
U-Haul has the worst customer service I have ever seen.We rented a trailer and the tire was coming apart. so we called for roadside service to change the tire. U-Haul couldn't find a tire after they told us someone was on the way. After waiting 3.5 hours in the hot at 12:00 at night we called the towing company and they told us they didn't have a tire.So we called U-Haul back and after putting us off for 2 more hours they decided to put us in a nasty *********** long story short we got the tire 9:30 the next morning. when th... read more
Business response:
Hello ******. I apologize for any issues you had during the renta.. Unfortunately, I was not able to locate a rental order using the information from the review. Please provide the order number and name on the order so we can have a member of management address your concern. Thank you and I apologize again for any inconvenience.
This regards Order # ********. Overall my U Box experience was terrible. I would not recommend this service. When the box first arrived I realized it would not shut and lock. I was told there was a maintenance person but they were too busy to come fix the latch. My items were left unsecure for three days in a high theft area. The only way the driver could shut it was with the fork lift, ** in the air to line up the door and we had to use a hammer to hammer the lock onto the latch. We also had to use a hammer to get the lock ... read more
Business response:
Hello Autumn, I am sorry about the issues you had with your U-Box order. I reviewed the existing complaint file and see a member of management already reached out to about these issues. If you need further assistance, please respond to the email they sent you. I apologize again for any inconvenience.
Dont waste your time buy a tralier or rent truck from penske or enterprise. Jink equipment lousy customer service.
Business response:
Hello ***. I apologize for any issues you had with your rental. I found 2 recent rentals and I do not see any notes or complaints filed under either one of them so I am unsure of the specific issue(s) you are having. Please provide the order number and details of what is going on so we can have a member of management address your concern. Thank you and I apologize again for any inconvenience.
Uhaul booked my reservation incorrectly so I cant use them. I booked in May for Aug and now I cant use them. Poor business
Business response:
Hello ****. I apologize for any issues you had with the reservation. Unfortunately, I was not able to locate a rental order using the information from the review. Please provide the order number and name on the order so we can have a member of management address your concern. Thank you and I apologize again for any inconvenience.
Uhaul changed my preferred pickup location straight after I payed for my vehicle.. i called them to ask why ! As I went through the process I.e picked my preferred location, picked the vehicle? Selected the pick up date, etc and nothing was obvious or indicated to the **** that my preferred vehicle was no longer available at the location I chose. Here's what happened next I called uhaul I spoke to a woman who started off on the defensive. She never let me finish my inquiries with her and was abrupt when I tried to repeat a q... read more
Business response:
Hello ****. I apologize for any issues you had with with your reservation and trying to get it resolved. Unfortunately, I was not able to locate a rental order using the information from the review. Please provide the order number and name on the order so we can have a member of manager address your concern. Thank you and I apologize again for any inconvenience.
U-Haul Employees on ************. are very unprofessional! They appear as if they dont want to Work.
Business response:
Hello ******, I am sorry about the issues you had. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Frequently asked questions about U-Haul Trailer Hitches
How is U-Haul Trailer Hitches rated?
U-Haul Trailer Hitches has a 1.1 star rating with 765 reviews.
When is U-Haul Trailer Hitches open?
U-Haul Trailer Hitches is closed now. It will open tomorrow at 7:00 a.m.
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