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U-Haul Trailer Hitches
- Automotive
- Roseburg, OR
About this business
U-Haul is an industry leader when it comes to trailer hitches. Not only are we the #1 trailer hitch installation provider in the North America, but we also carry an assortment of hitch accessories, including bike racks, cargo carriers, and other towing accessories. We also offer custom trailer hitches, so you're guaranteed to find the perfect hitch for your vehicle. No matter what your trailer hitch needs are, U-Haul has you covered. Have questions? Give us a call today or visit your local Roseburg certified U-Haul Hitch Cen... read more
Location details
1182 NE Stephens St, Roseburg, OR, 97470, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
Terrible and frustrating experience. The location wouldn't honor the written quote I showed them, and sent me away empty handed when I told them that I would file a claim for the extra.Quoted price: $426 Price they tried to charge: $570 Price eventually paid at a different location and after much grief: $330 WTF? Is that any way to run a business?
Business response:
Hello ****, I am sorry about the issues you had with trying to have ********** honored. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
This uhaul *****. Does not allow one way rentals. Only round trip. So must return it back to there site. Thats blows. Not how uhaul supposed to be. At the uhaul off **** w international speedway in ************ flordia
Business response:
Hello *****. I apologize for any issues with your rental details. Unfortunately, I was not able to find the rental in question using the information in the review. Please provide the order number and name on the order so we can look further into this for you. I apologize again for any inconvenience.
Good morning. I booked U Haul at kingston road for 4 hrs and got confirmation time at ****pm. So i was at store to collect the van....but unfortunately they said not available. Not sure what is the use of early booking.Finally they redirected other location to pick. Which i did and used just 3 hrs and paid my money thru credit card. After 1 day when i watch my credit card details....i found U haul charged 2 times. I celled 1 800.....took almost 1 hr to wait just to ask.....wait time cannot be that long. Finally when i spoke ... read more
Business response:
Hello *******, I am sorry about the issues you had with your rental and any confusion with your rental charges. Your concern about having to go to a second location to pick up your rental has been documented and forwarded to the appropriate management team to address directly with you. As for your concern about being charged twice, one of them should be a charge and the other a hold. When you picked up the rental, the estimated charges were submitted as a hold/authorized and then when you return the rental, the final charge ... read more
In my opinion I believe that their business model is just in ************** availability My reservation pick up was changed four times and I ultimately had to take a smaller truck than I reserved which resulted in having to leave a significant amount of items in a storage locker than I know have to pay to store and will hand to pay to have moved to ********** ** where I moved. *************** ratchet was broken, and was immediacy taken out of service at the destination U-Haul. Lucky that the car remained on the carrier. They... read more
Business response:
Hello ***, I am sorry about the multiple issues you had with your reservation and equipment. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
On July 2nd, 2023, I received a text message of possible water damage to my storage unit. So, on July 3rd, I went to the U-Haul storage facility and an insurance adjuster was with me as we inspected my unit. The damaged items were thrown out and everything else was placed back in my unit. I was told by the insurance adjuster that the items that did not sustain damage would be moved to a different storage unit. On the bottom left corner of the storage unit inspection form, the adjuster wrote pending Ubox. I entrusted my perso... read more
My husband and I came in to rent one of the U-Haul vans. ************** is the person who rented us the van. She gave us the keys to the wrong vehicle and never instructed us on the trip pre check instructions. Upon return, we noticed things werent adding up. *** vehicle we rented, on paper had **** miles. *** vehicle we had driven, had over ***** miles. We obviously hadnt driven 13 thousand miles in under 4 hours so we went inside to mention it so that when they did the inspection, they wouldnt see the massive miles discrep... read more
Business response:
Hello ******, I am sorry about the issues you had with your rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
We have used U-haul many times in the past. We generally have always had a good experience. We recently rented a 4x8 cargo trailer for a family vacation from *************** to ************. The cost was around $150.00. We are now getting ready to go home and the same size trailer from ************ to *************** is $715.00. That is a 400% increase. We are going the same amount of miles and could even possible get the same trailer but have to spend $550.00 more. I tried to get clarification on why such a big price differ... read more
I would give negative stars if I could. From the very beginning of this process I was lied to, misquoted price wise, and given attitude. Regarding this specific store location (at the beginning I was dealing with a store on the East Coast where I was moving from, and they were just as bad) I was given 3 different time frames for my home delivery of my boxes. The first two times came and went, and they were late for the 3rd time frame. When my boxes finally arrived, one was not my box. It was someone else's stuff. I was told ... read more
Business response:
Hello *******, I am sorry about the issues you had with your order. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
This specific branch of U-Haul charged me for an entire extra day after we returned the U-haul 40 minutes late even though we were physically at the U-haul drop-off within their supposed time barrier of around 30 mins (according to U-Haul ****************** We missed the time cut-off because the online check-in process takes a long time and the location was quite busy. It took a minute to figure out where we needed to park to begin the check-in process. We were supposed to return the truck at 8:00 am and we arrived around 8:... read more
Business response:
Hello ******, I am sorry about the issues you had with the charges. Unfortunately, I was not able to locate the order using the information in the review. Please provide the name on the order as well as the order number so we can review the charges. I apologize again for any inconvenience.
Frequently asked questions about U-Haul Trailer Hitches
How is U-Haul Trailer Hitches rated?
U-Haul Trailer Hitches has a 1.1 star rating with 765 reviews.
When is U-Haul Trailer Hitches open?
U-Haul Trailer Hitches is closed now. It will open tomorrow at 7:00 a.m.
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