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U-Haul Trailer Hitches
- Automotive
- Roseburg, OR
About this business
U-Haul is an industry leader when it comes to trailer hitches. Not only are we the #1 trailer hitch installation provider in the North America, but we also carry an assortment of hitch accessories, including bike racks, cargo carriers, and other towing accessories. We also offer custom trailer hitches, so you're guaranteed to find the perfect hitch for your vehicle. No matter what your trailer hitch needs are, U-Haul has you covered. Have questions? Give us a call today or visit your local Roseburg certified U-Haul Hitch Cen... read more
Location details
1182 NE Stephens St, Roseburg, OR, 97470, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
Do not use this place. My overall experience at the Feasterville, ** location was awful (btw they received a total of 2.7 stars on ****** which can say a lot about the way they conduct their business).My son noticed a lack of air in the tire after we had already loaded the truck within 1 - 2 hours of the initial signing. We drove back and exchanged the vehicle. The following day and without any notification, I have been charged $192.66 In addition to the cost of renting. So now. I have paid for 2 trucks for a s**** in a tire... read more
Business response:
Hello ***, I am sorry about the issues you had with the rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
THE WORST EXPERIENCE! We have had issues with U-haul since the day we picked up our truck before our move to the day we it off and so on. When we went to pick our truck up their card machine wasn't working so they went to use my other authorized drivers card and that didn't work either (even though we had called our bank and were told the money was removed and there was nothing that could be done on our end it was an issues on theirs) so they took a picture of his card and then let us go on our way. The truck was giving us i... read more
Business response:
Hello ********, I am sorry about the issues you had throughout your rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I've never been more upset with a company in my life. I don't understand how Uhaul is a legitimate business and I urge you to avoid them at all costs.I scheduled a one-way truck from ********* to ******** for June 30th. I received an email two days prior to my move "GUARANTEEING" a one-way truck. I show up at the location at the pick-up time (11am) and am simply told it's not there. Confused and optimistic I say, "I see a truck in the back, though, why can't I take that one?". Apparently that's an "in-town" truck, and no one... read more
Business response:
Hello *****, I am sorry about the issues you had with your order. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Worst Uhaul experience I have ever had.I have been a repeat customer for many years.I reserved a truck for a Friday (6/30/2023) move.I work a few miles away from this Uhaul location (*********) and was moving our summer program equipment between West 30th and West 47th. I used the truck from 7:30am-3:30pm, returned, thought it was checked-in. and left. The estimate was *****. I drove about 10 miles and refilled. On Monday, July 3, I got a call from Uhaul, asking me to bring back the truck that I had already returned. They fo... read more
Business response:
Hello ****, I am sorry about the issues you had with your rental charges. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Legitimately the worst experience I have had with a "business". How this sham of a company is allowed to continue operating is beyond me.My husband and I were moving almost 500km at the end of May 2023. At the beginning of May my husband booked a truck for 8am Monday, May 29 2023 to be picked up in **********, ** using the U-Haul website. They called us the *** BEFORE and told us the truck would be available at 4pm instead. We said that would be unacceptable as we had reserved for 8am and needed to make a 500km trip after lo... read more
Business response:
Hello *****, I am sorry about the issues you had with the reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
After booking 2 months before my move U-haul downsized the truck I was to get, changed the pick-up location, and delayed the pick-up to 4:30pm on a Friday just before the long weekend. Their note on the booking about contacting you the day before to verify and find you the equipment that you need is BS. They contacted me by text to say that the location of pick up had changed, then later I received a text to say that the size of truck had changed. I contacted customer service to see what I could do and was given two options.... read more
Business response:
Hello ***, I apologize for the issue with your reservation. Unfortunately, I was not able to locate the order in question using the information in the review. Please provided the order number and email address listed on the order so I can have the appropriate management team address your concern. I apologize again for any inconvenience.
Dealing with Uhaul during a move from ** to ** has been one of the worst experiences. LITERALLY, every time we went to pick up a uhaul box, return a box, rent/pick up a trailer, or deliver said trailer, we had something go wrong and spent numerous hours on the phone without much help. We are currently sitting in ** and being told they lost the trailer we delivered and is being marked as not returned and our guaranteed delivery date for the boxes is apparently not a guarantee. There are many customer facing employees we have ... read more
Business response:
Hello ******, I am sorry about the issues you had with your U-Haul interactions. Your concern about the trailer return has been documented and forwarded to the appropriate management team to address directly with you. As for *****-Box arrival, it appears the pick date for the ** area was changed at your request which affects the original Guaranteed Arrival Date to the final destination. The **Boxes arrived earlier than the adjusted Guaranteed Arrival Date. If we can assist further, please let us know. I apologize again for a... read more
UHAUL U-Box gets an "F-" for delivery, tracking, on-time *************. I recommend that you DON'T use this service, ever. There is no tracking information. The contract calls for a $50 per day late charge, but nobody can figure out how to pay it. The delivery address is my new luxury apartment on my contract, and they told me, "I had to pick it up from the local UHAUL in **************." Nobody knows where it is, when it will be in, etc. I had to argue with the them about the delivery address which is right on my contract. ... read more
Business response:
Hello ******, I am sorry about the issues you had with your U-Box order. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Uhaul is the worst company I have EVER experienced and will never return to any Uhaul location ever again. I used Uhaul to install a very simple hitch on my car. It said it would take about an hour, and I could wait with my car. When I arrived, the employee told me it would be 3-4 hours, but I could rent a cargo van and only be charged a $0.59/per mile. I only drove 30 miles and ended up getting charged $75. They claimed I did not refuel the vehicle, which I did less than a mile before returning the van. Not to mention all o... read more
Business response:
Hello ****, I am sorry about the issues you had with both your orders. I reviewed the existing concern about this charge and see it was already addressed. If we can assist with anything else, please let us know. I apologize again for any inconvenience.
Frequently asked questions about U-Haul Trailer Hitches
How is U-Haul Trailer Hitches rated?
U-Haul Trailer Hitches has a 1.1 star rating with 765 reviews.
When is U-Haul Trailer Hitches open?
U-Haul Trailer Hitches is open now. It will close at 7:00 p.m.
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