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U-Haul Trailer Hitches
- Automotive
- Roseburg, OR
About this business
U-Haul is an industry leader when it comes to trailer hitches. Not only are we the #1 trailer hitch installation provider in the North America, but we also carry an assortment of hitch accessories, including bike racks, cargo carriers, and other towing accessories. We also offer custom trailer hitches, so you're guaranteed to find the perfect hitch for your vehicle. No matter what your trailer hitch needs are, U-Haul has you covered. Have questions? Give us a call today or visit your local Roseburg certified U-Haul Hitch Cen... read more
Location details
1182 NE Stephens St, Roseburg, OR, 97470, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
Disgusting customer service , ********************** should be ashamed of this location
Business response:
**********************, I'm sorry to hear you had an issue at a U-Haul location. I was not able to locate a transaction in your name to find out what U-Haul location is involved. If you would like to file an objection, please visit ********************************** so we can follow up on your concerns. Again, I do apologize for your experience.
I guess I should have read these reviews before I booked. I was charged for moving supplies I never ordered or obviously picked up since I didn't order them. When I saw the charge on my credit card it was too late to issue me a refund according to the store. Super shady business!
Business response:
**********************, Im sorry to hear you had an issue during your U-Haul experience. I have forwarded your concerns to the responsible party for further research. Please allow a few days for a response. The Reference Number assigned to your concern is *******. **************** can be reached at ************. Again, I apologize for the inconvenience.
I will never use this company ever again. We had a 26ft truck booked for our move and the day before we were to pick it up we were told we would have to drive from Canada to the US to pick up our truck. We had it booked for 2 months in advance and got screwed in the end. When talking to the manager to see what they would do to correct their s**** up he said they would cancel the booking but nothing else. U haul did not care one bit that they screwed us over for our long distant move and now we are left scrambling to find ano... read more
Business response:
**************, I am sorry to hear you had an issue with your reservation. Your reservation indicates you were advised, ********* the requested location, time or size may not be available. If so, U-Haul will find you equipment. A local U-Haul representative will call you by 6pm on June 27, 2023 to get agreement on and schedule available location, time and equipment. Im sorry our alternate pick up location was not an acceptable option. You can contact **************** at ********************************** if you wish to have ... read more
I rented a 20ft and 2wheel tow dolly to move to ********, ** from **************, ** on June 9th, it took ** 30 hrs instead of 24hr, the transmission started to mess up we were only able to go no more than 70 miles the most, you push on the gas and the engine would just rev up not going anywhere, had to gas up every 3 hrs. do to the transmission problem, they charged us "6" days automatically when it only took us "4" pack, travel , unpack......Here's the good part.... I put in a complaint..spoke with "Regional Manger" ******... read more
Business response:
******************, Im sorry to hear you experienced an issue during your move. I have forwarded the information you provided to the responsible person for handling. Please allow a few days for a response. If you need to call our **************************** you can reach them at ************. Please refer to your Reference Number *******. Again, I apologize for the inconvenience.
Resrerved a Uhaul June 14 in my home city, almost two weeks in advance from my move date. June 24th they call to tell me (on a weekend of course so every other truck rental company is closed), that the nearest truck they have that can accommodate what I need is in another town, a 2.5 hour drive away. DO NOT rent from these people. Deceptive doesn't even begin to describe them.
Business response:
Im sorry to hear of the inconvenience you experienced. I was not able to locate a reservation with the information you provided. Although we stive for 100% satisfaction, there are times we may need to refer a customer to an alternate pick up location. Im sorry the option was not an acceptable one for you. Please contact ********************************** if you would like to have your concerns researched further. Again, I am sorry to hear of the inconvenience we caused you.
I RENTED A U HAUL AND UHAULMOVERS TO LOAD MY UHAL TRUCK AND THE U-HAUL MOVERS ESSENTIAL MOVERS NOT ONLY SHOWED UP AN HOUR LATE REEKING OF MARAJUANA. THEY DAMAGED MY 73 INCH TV SCREEN, WHILE TRANSPORTING IT TO THE UHAUL TRUCK.AND DIDN'T SECURE IT AT ALL INSIDE THE UHAUL TRUCK. I REACHED OUT TO U-HAUL AND THEIR AFFLIATES ESSENTIAL MOVERS ON NUMEROUS OCCASSIONS AND CONSTANTLY GET THE RUNAROUND.
Business response:
************, I am sorry to hear of the issue you experienced with your moving helper. I will need to refer you back to the moving helper direct for file a claim. You can also email ************************************** for further assistance. Again, I do apologize for the inconvenience.
I agree with the reviews below. This has truly been one of the worst experiences of my life. Starting with their ridiculous inoperative website to the beyond horrendous experience using their services, I am in shock that theyre still in business. I honestly wish I had just thrown my belongings away rather than use their services. In fact, that *** be what Ive done in the end because I have no idea where my belongings are. And their management team is incredibly rude and unprofessional. Its 3 AM and Im sleepless with worry ov... read more
Business response:
**********************, I apologize for the issues you experienced with your move. I have directed your concerns to the responsible office for further research. Please allow a few days for a response. Again, I apologize for the inconvenience.
Have been trying to reserve a **Box for 2 days now and their system will not process the reservation. It processed the moving help, and took my money for that, but not for the **Box shipment. I have tried their ***** number, online, and at a local store... each giving me the "well sorry, our system is down. Not sure what to do at this point. Just have to keep trying."finally just gave up on the **Box and rented a trailer instead. Hope to never need to use U-Haul ever again. They have seriously become horrible over the last f... read more
Business response:
****************, I apologize for the issues you experienced when trying to reserve a U-Box. I have directed your concerns to the responsible department for further research. We appreciate your feedback as it allows us to realize what programs are working and what areas need attention. Again, I apologize for the inconvenience.
I was forced to pay fees in addition to tolls despite being registered with the toll authority. I sent an email, which was never responded to. I was then auto-charged "as a courtesy." Their "administrative fees" cost more than the tolls. This was on a rental they double-booked, and I had to drive halfway across town to pick up. Disorganized, and will do anything to bill you for extra money. Dishonest practices, I will never use them again.
Frequently asked questions about U-Haul Trailer Hitches
How is U-Haul Trailer Hitches rated?
U-Haul Trailer Hitches has a 1.1 star rating with 765 reviews.
When is U-Haul Trailer Hitches open?
U-Haul Trailer Hitches is closed now. It will open tomorrow at 9:00 a.m.
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