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U-Haul Trailer Hitches
- Automotive
- Roseburg, OR
About this business
U-Haul is an industry leader when it comes to trailer hitches. Not only are we the #1 trailer hitch installation provider in the North America, but we also carry an assortment of hitch accessories, including bike racks, cargo carriers, and other towing accessories. We also offer custom trailer hitches, so you're guaranteed to find the perfect hitch for your vehicle. No matter what your trailer hitch needs are, U-Haul has you covered. Have questions? Give us a call today or visit your local Roseburg certified U-Haul Hitch Cen... read more
Location details
1182 NE Stephens St, Roseburg, OR, 97470, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
I purchased a used UHAUL car dolly from an authorized UHAUL dealer that sells used UHAUL car dollies and cargo trucks. I often take long trips in my motorhome, so I wanted to buy a spare tire and wheel for the dolly. The dealership informed me they did not sell spare tires so I would have to contact UHAUL. I have spent hours/days contacting UHAUL dealers and other UHAUL offices. No UHAUL office has been able to tell me where/how I can buy a spare tire for the dolly.Obviously, the dolly is totally useless if one of its tires ... read more
Business response:
******************, Im sorry to hear of your experience. Please be aware we do not sell tires. Im sorry you were not referred to a tire vendor as that would have been the proper response when you requested to purchase a spare tire for the tow-dolly. I have passed along your feedback to the responsible Field Manager and I apologize for the inconvenience.
If I could put a no star I would. I was charged $65 for using up a 3rd of a tank of gas ?? for moving. And I did reserve it for 24hrs but if I brought it back by 8pm the same day I wouldn't be charged for 24hrs. I still was. Uhaul is a scam, they have big signs on their trucks saying $29.99 for the day but then it starts costing me $100 in the end of the day. It's false advertising, it's not right and they are misleading.
Reserved U haul 2 weeks in advance. Three hours before picked reservation moved. Then canceled. Then moved again. Then Noone present at pick up location. No answer on solution from U haul, no compensation for lost time, nothing.
Business response:
********************, Im sorry to hear of your experience. If you go to uhaul.com and go into your account online, you can call **************** or chat with us regarding your concerns for a resolution. You can also email ** at *********************************** I apologize for the inconvenience.
NEVER USE U-HAUL!!! They locked me in their facility and refused to come get me out for 9 and 1/2 hours. I am disabled. I had no food, water, bathroom, or my medication. Instead of trying to compensate me, they offer me a free month of storage.. S**** YOU U-Haul. I am suing your company for $50,000,000. You rob your clients for every paper, box , and bag, but you can't take responsibility for wrongfully imprisoning me.
Business response:
Im so sorry to hear of what you experienced. If you would like to file a claim with ***************** you can reach them by going to uhaul.com and go into your account online, select chat or call in, or email *********************************** Your concerns will be directed to the responsible party for a resolution. Again, I am sorry for your experience.
I reserved a truck the month before my move. They phoned to confirm my rental the night before (while also notifying me that they'd changed my pickup location to further away) . Got a babysitter. Took work off. Hired movers to help, drove half an hour to the location to be told they'd let the guy returning the truck that morning keep it longer so they had no truck for me that day. They did offer to charge me more for a larger truck they could find somewhere else in the city. How helpful. When I emailed my complaint they phon... read more
Business response:
Hello ****, I am sorry about what happened with your reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Worst company I have ever dealt. Constantly unavailable equipment terrible customer service. Deal with any other company but uhaul or their retailers
Business response:
Hello ****, I am sorry about the issue you had with your reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Moving Labor hired thru uhaul website damaged our property. Even with moving help refunding the $245 charge, we're out $150. Uhaul charged $175 for insurance but the Repwest agent now says because we didn't pay even MORE for "safe load" we are ***.On 5-5-23, ***************** rep ***** failed to tell me at start of telephone call that call was being recorded. This is a violation of ******* law It is illegal to record or intercept a telephone conversation in ******* without the consent of all parties to the conversation. Fla.... read more
Business response:
Hello ****, I am sorry about the issues you had with Moving Help. Your concern about the Moving Help issue has been documented and forwarded to the appropriate management team to address directly with you. For any issue with Repwest, you will need to engage with their management team. I apologize again for any inconvenience.
Rented a trailer from here and was charged more then 5 times over from what the original price was because I brought it 2.5 hours past the due time, even though I called 2 hours in advance to let them know that I had issues with my truck. I was told it will be an additional $40.99 for additional 3 hours which didn't make sense since it's the same price for 24 hours and we had it for only 21 hours in total, instead I was charged $340.98. When I called the customer service again they kept putting me on hold and transferring me... read more
Business response:
Hello *******, I am sorry about the issues you had with the rental charges. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Do not rent no vehicle from uhaul they will over charged you or they will s**** you over
Business response:
Hello ******, I am sorry for any issues with your rental charges. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Frequently asked questions about U-Haul Trailer Hitches
How is U-Haul Trailer Hitches rated?
U-Haul Trailer Hitches has a 1.1 star rating with 765 reviews.
When is U-Haul Trailer Hitches open?
U-Haul Trailer Hitches is open now. It will close at 7:00 p.m.
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