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U-Haul Trailer Hitches
- Automotive
- Roseburg, OR
About this business
U-Haul is an industry leader when it comes to trailer hitches. Not only are we the #1 trailer hitch installation provider in the North America, but we also carry an assortment of hitch accessories, including bike racks, cargo carriers, and other towing accessories. We also offer custom trailer hitches, so you're guaranteed to find the perfect hitch for your vehicle. No matter what your trailer hitch needs are, U-Haul has you covered. Have questions? Give us a call today or visit your local Roseburg certified U-Haul Hitch Cen... read more
Location details
1182 NE Stephens St, Roseburg, OR, 97470, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
This is the second time I have rented from the ******************************** in ** location. I came in on 1/21/22 @ 11:30 The staff is wonderful! I was extemly stressed out and ********************* helped me change my reservation that I messed up and got me exactly what I needed. They were kind, professional and fun at the same time! It may have seemed like an every day rental to them but to me they helped me so much more than they realize. I made it back safe without having to back up the trailer anywhere lol. Thank you... read more
Business response:
Hello ***, Thank you for taking the time to share your experience. I am very pleased to hear ** helped you so much! Thank you again for letting us know.
I made reservations for April 15 or 16, 2022, I got a call that day and they informed me that they didnt have the size truck, I needed, because of that I had to leave some of my furniture and my daughter and son in law was helping me move from *******. The truck was too small for 3 so I ended up getting a motel for the night and flying back. The company offered me200 out of ******* bill. I left a dining room set a kitchen table set a tv and a few other items because of this, so I have to buy new furniture when I move..
Business response:
Hello ****, I am sorry about the issues you had with your truck size. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I am very displeased with the service that has been rendered to me by U-Haul for a U-Box. I reserve the box in September received it late the latter part of October all in 2020 and they picked the box up on the 30th of October in ******* to be delivered to ******* *****. I have not seen my belongings since then and this is the middle of January 2020. They kept one of my credit card numbers and put my account on auto pay and charge and amount totally different from what I was quoted and after the amount was corrected even tho... read more
Business response:
Hello ****, I am sorry about the multiple issues you've had with your U-Box order. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
This was a terrible experience. I called earlier to get the cost to rent a dolly. I spoke with a nice representative by the name of *******. She shared all the information that I asked for. I show up later to rent the dolly with my 2 young grandchildren. They claimed that ALL of the appliance dollies were all rented out&10x10 trucks were as will. So, I just rented the regular dolly. When I got ready to pay after they had asked me for my information. I went to pay with *********** claimed that they would have to get a $60 dep... read more
Business response:
Hello Fam. I apologize you had a poor experience. Unfortunately, I was no able to access the order in question using your information from the review. Please provide the details listed on the contracts you were provided, such as the name and contract number. Once we have that information, the appropriate management team can address it. Thank you and I apologize again for this issue.
This location is a money grabber. This is my second time having problems with this location. I never have any problems from any other location but this one. During this rental they rented me a van that was just returned by someone else . The van wasnt checked, cleaned, sanitized or serviced. The check engine light was on and the van needed to be serviced. My sales rep never to me or showed me my mileage and he never checked van and to list my mileage & the markings on the even after I asked him to and told him about the mark... read more
Business response:
Hello ******, I am sorry about the issues you had with your rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I rented a van to take my new TV from Target to my place on Hilltop and was charged for 32 miles. **** I asked about it they said they're not going to help me and shooed me out the door. I've been told by corporate that the ******* location will reach out to me but never did. Absolutely unprofessional. Will not be using U-Haul again; especially since almost everyone else is cheaper.
Business response:
Hello *****, I am sorry about the issues with your rental charges. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I want to start by saying that according to all the customer support and the clerk at the ********************** place this seems to be a corporate business practice. I set up my reservation and I could not do it online. I call customer support and explain my problem and they sent me to scheduling and with there help set up my reservation. I arrive a few minutes prior to the reservation and told the clerk why I was there. she call for someone else and told them my name and that I wanted a trailer. the clerk ask me for a 2nd ... read more
Business response:
Hello *****. I apologize U-Haul was not able to assist you with finalizing your rental. Every customer is required to provide meaningful assurance to ensure the equipment returns to the place, at the agreed upon time and in the same condition as when it left the lot. Alternate contacts is a method of meaningful assurance for U-Haul - each company has their own policy in regard to their rentals. U-Haul does not sell the contact information provided for meaningful assurance. I apologize again for any inconvenience this created... read more
I wish I could leave a quarter of a star. It doesn't matter how much work you do for this company they do not care about your job or home situations and no regard for domestic violence issues. You are just a number to them and if you can't be there to answer the phone, you don't matter. And HR is a joke. DON'T TRUST THEM. THEY WORK FOR THE COMPANY, NOT YOU.
Business response:
Hello. I am sorry for any problems you are having. Your review was forwarded to the appropriate management team to address directly with you. I apologize again for these issues.
***** at the ****************** location was so helpful! My husband and I had made a mistake on the reservation and he was quick to help. He provided a LOT of valuable advice. He walked us through the next steps as well. Very personable!
Business response:
Hello ****. Thank you for taking the time to share your experience! I am glad ***** was able to provide that level of service to your husband and you. If we can assist with anything else, please let us know.
Frequently asked questions about U-Haul Trailer Hitches
How is U-Haul Trailer Hitches rated?
U-Haul Trailer Hitches has a 1.1 star rating with 765 reviews.
When is U-Haul Trailer Hitches open?
U-Haul Trailer Hitches is open now. It will close at 7:00 p.m.
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